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Consulting & Education Services ~ Global Operations ~ Team Leadership

Technical Sales ~ Sales Engineering ~ P&L Management ~ Collaboration

         Proficiency with cutting-edge enterprise software solutions encompassing consulting, education, sales engineering, and technical field enablement.

         Excel at steering hi-tech projects which maximize productivity, control costs, increase revenues, and achieve aggressive performance goals.

         Highly skilled at connecting with and managing people from diverse cultures and backgrounds.

         Solid business acumen and well-versed in strategic planning, P&L optimization, thought leadership, business transformations, technical training, and product launches.

         Adept at leading global teams of up to 300 people and controlling P&L for $100M in services.

• Able to contribute dynamic communication skills toward effectively liaising between executive team and internal/external stakeholders in support of achieving corporate objectives.

Symantec / Veritas (Symantec sold Veritas in Jan 2016), 2013 - Present

Professional Services Sr. Director, Global Education & Consulting, 2016 - Present

         Spearhead all facets of $20M Global Education Services and $70M Global Consulting business units including P&L, sales, delivery, continuous improvement, and cost-saving initiatives.

         Formulated go-to-market strategy, built global sales team, devised sales enablement plan, engineered operational framework to enhance P&L, and revamped offerings to feature Virtual On-Demand training.

         Championed efforts to surpass targets for revenue and margin in Americas, EMEA, and APJ.

Education Services & Technical Field Enablement Sr. Director Global Education, 2014 2015

         Directed 130 employees on a worldwide scale in administering Education Services, Technical Sales Field Enablement, and Sales Engineering practices.

         Created and delivered Education offerings to 10,000 students annually with CSAT of 9.2 (on 10-point scale), and structured formal learning paths and certification programs.

         Effectively centralized resources and instituted formal program for internal and partner technical enablement.

         Devised and implemented technical training and best practices to successfully augment knowledge base of internal as well as partner SEs.

         Executed solution selling approach to amplify production within Technical Sales by creating cloud-based tools platform for use by SEs.

Symantec, 2010 - 2013

Technical Sales Sr. Director / CTO for Americas Veritas SE Specialists

         Guided, directed, and coordinated 100 personnel within $1B+ AMS license business, while playing a lead role in go-to-market strategy, planning, and execution.

         Independently established and evolved NetBackup Appliances SE Specialist team from $0 to $100M within three years.

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         Contrived and executed cross-functional programs to foster early adopter customer success in close cooperation with Product and Support teams.

         Played an instrumental role in crafting strategy and business case for eDiscovery acquisition resulting in purchase of Clearwell, and seamlessly integrated 20 Clearwell resources into Symantec.

Veritas (acquired by Symantec in 2005), 2000 - 2010

Consulting Sr. Director, East & Federal Region, 2009 - 2010

         Helmed largest ($50M) Americas region including oversight of P&L, sales, delivery, and operations.

         Refocused sales and delivery model to result in state-of-the-art, high-value solutions for customers.

         Consistently exceeded goals for margin, revenue and bookings, and joined forces with sales staff to fuel incremental license growth.

Consulting Practice Director, Americas, 2007 - 2008

         Assembled, aligned, and mobilized thought leadership team of architects specializing in development activities for Core & Emerging Services offerings.

         Governed P&L performance for each practice (Availability, Security, Compliance, Messaging) within Americas.

         Masterminded go-to-market strategy in conjunction with Sales, Product Management, and Engineering & Marketing units.

Consulting Operations Director, Americas, 2004 - 2006

         Pioneered Americas centralized consulting operations division by defining team roles and responsibilities, and standardizing best practices.

         Orchestrated roll-out and adoption of professional services automation software (QuickArrow) as well as integration with SFDC.

         Project-managed M&A integration of KVS Consulting (Enterprise Vault) within Americas business segment.

Consulting Regional Manager, Central Region, 2000 - 2003

         Held full P&L accountability for $10M consulting business and consistently surpassed margin, revenue, and bookings targets.

         Cultivated high levels of staff morale to achieve excellent employee retention rate.

Informix Software, 1992 - 2000

Principal Data Warehousing Solutions Architect Advanced Technology Group, 1997 - 2000

         Generated new business throughout Central US region by guiding strategic projects related to business intelligence and data warehousing solutions.

         Led database performance benchmarking of Informix eXtended Parallel Server for large data warehouse environments.

Sr. Architect / Post-Sales Consultant, 1992 - 1996

         Delivered high-end database and application performance tuning for large, complex, mission-critical OLTP engagements.

Bachelor of Science in Computer Science, Central Michigan University, Mt. Pleasant, MI

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DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT JOB TARGET) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

I offer seasoned experience in all facets of professional services operations, and proven success in technical sales engineering and new business development. My extensive experience across consulting, cross-functional team leadership, strategic planning, and process improvement capacities certainly indicates my ability to amplify revenue growth and profitability in any environment. To complement these qualifications, I possess sharp skills in staff training, product launches, multimillion dollar P&L management, and employee relations which are paramount as a (INSERT TARGET POSITION).

As a proactive contributor to your organization, I will prove to be a highly focused professional and stellar leader committed to supporting you in achieving your goals through commendable resourcefulness, technical savvy, customer service excellence, and managerial talents. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.

Sincerely,

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