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xxx-xxx-xxxx abc@xyz.com

Summary of Qualifications

 

  Experienced leader with a strong background leading, managing and training teams.

  Consistent, proven track record of improving quality and team performance, including KPIs.

  Self-starter that s identified discrepancies and minimized waste by enforcing policies and procedures.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Plan to pursue a Masters Degree in Human Resources and Business Administration.

 

Areas of Expertise

 

Team Leadership/Management Human Resources Team Training/Mentoring

Talent Management Employee Relations Staff Retention

Budgeting/P&L Curriculum Development Onboarding/Orientation

Forecasting Policies & Procedures Auditing

 

Professional Experience

 

Co-Manager, Wal-Mart May 2012-Present

  Co-lead a multi-high volume retail store that generates $86 million in sales and $6 million in profit.

  Manage more than 330 associates, including interviewing candidates and hiring new staff.

  Train, mentor and coach team members, and conduct performance evaluations.

  Determine staff promotions or demotions, and terminated employees for underperformance.

  Oversee the store budget, as well as profit and loss statements, expenses, journal entries and deposits.

Accomplishments:

  Improved training completion by 25% after leading training classes for more than 20 assistant managers the past four years, including spearheading onboarding/orientation activities.

  Educated training market managers and store managers on a new inventory process impacting the regions of Virginia, North Carolina and South Carolina, including certifying market stores on new processes.

  Achieved comp increases with no accidents or incidents as a result of executing an annual sales event the past four years as Operations Manager, including creating the customer map and training all associates.

  Opened four different new store locations, including helping recruit and train new staff.

  Selected to lead a restructure impacting 10 stores and more than 300 associates, including managers.

  Helped write polices on workload requirements and food handling procedures after being asked to assist with improving fresh areas.

  Took on Compliance Manager role, passing all compliance audits during the past 12 months, including environmental, food safety and sanitation and store safety audits.

  Chosen as Regional Champion of a new backroom/inventory process.

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Professional Experience (continued)

 

Co-Manager, Wal-Mart May 2012-Present

Accomplishments (continued from page 1):

  Increased sales in direct area of supervision by 7% year-over-year.

  Boosted customer experience scores from 8.00 to 8.79 over the past eight months.

 

Administrative/HR Manager, Lowe s Home Improvement Jan. 2007-May 2012

  Trained staff to provide outstanding customer service and created and implemented succession plans.

  Spearheaded new hire orientation and onboarding for up to 200 associates.

  Led financial operations for a $40 million store, including managing a large team of personnel.

  Developed departmental budgets such as monitoring purchases of supplies.

  Supervised the accounting office, including profit and loss statements, journal entries and deposits.

  Reviewed and approved business expenses for employee purchasing cards.

  Led audits of delivery, receiving, cash management and vendor payout services.

Accomplishments:

  Turned around an underperforming store after six months to achieve profitability.

  Passed an internal audit with a 94% score, which ranked third in the region.

 

Invoice Clerk, Wal-Mart Mar. 1997-Jan. 2007

  Began career as a Cashier and earned a promotion to Invoice Clerk (two years) and later Co-Manager.

  Processed accounts payables and accounts receivables; reconciled journal entries for errors; and researched cash overages and shortages.

 

Education

 

Bachelor of Science (BS), Business, Human Resources and Accounting emphasis; expected Mar. 2017

Capella University

  Hold a 3.89 GPA and have earned President s Honor List recognition for stellar academic achievement.

 

Community Leadership

 

Children's Miracle Network (Walmart) and MDA Champion (Lowe s Home Improvement)

 

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