• Innovative, results-oriented Professional with an in depth understanding of operations management, project coordination and building highly productive teams throughout multiple industries, including healthcare.
• Proven track record of spearheading process improvement initiatives, resulting in increased efficiency throughout day to day operations.
• Dynamic interpersonal communication skills, key to rapidly establishing rapport and fostering lasting client relationships.

Perma-Chink Systems, Inc. Knoxville, TN 2012-2014

Branch Operations Manager

         Exemplified strong leadership skills while overseeing all aspects of daily operations, including sales, performance management and customer service.

         Streamlined process improvement initiatives, resulting in a 30% increase in sales revenue.

         Provided top notch customer service, key to ensuring satisfaction and retention.

         Designed highly effective marketing strategies, focusing campaigns on social media management and advertising.

         Cultivated positive relationships with high profile clients, including the TN Smokies, WSM Radio and The Grand Ole Opry.

Perma-Chink Systems, Inc. Knoxville, TN; Customer Programs Coordinator/Dealer Liaison 2012-2014

         Leveraged strong product and service knowledge to effectively drive sales revenue while fostering lasting client relationships.

Perma-Chink Systems, Inc. Knoxville, TN; Inside Sales/Customer Service/Technical Support 2010-2012

         Utilized strong interpersonal communication skills to provide top notch customer service, end user support and inquiry resolution.

         Responsibilities included inventory control, payroll processing and report generation.

Peninsula Behavioral Health Hospital Louisville, TN; Program Counselor 2010-2011

         Oversaw all aspects of patient care, including patient charting, aiding with activities of daily life and conducting thorough assessments.

The Cash Store - St. Joseph, MI; Store Manager 2009-2010

         Developed highly effective training and development programs, leading to increased performance among team.

         Generated thorough reports to track individual customer status.

The Salvation Army- Benton Harbor, MI - Social Services Manager 2009-2010

         Designed and deployed effective tracking strategies to accurately compile information regarding donations and available funds; key to maximizing number of individuals helped.

International Paper Chapman, AL; Administrative Assistant/Customer Service 2006-2009

         Assumed key administrative support role, with associated duties providing report generation, inventory management, invoice processing, data entry and presentation development.

         Exemplified strong communication and organizational skills throughout daily customer interactions.

         Ensured regulation and OSHA compliance throughout all daily operations; performing thorough audits when necessary.

Evergreen Medical Center Evergreen, AL; Nursing Administration Assistant 2002-2006

         Served as a liaison between multiple departments and staff members, with associated responsibilities including meeting minute documentation, maintaining regulatory compliance and creation of internal newsletter.

         Provided general administrative support as necessary.

Evergreen Medical Center - Evergreen, AL; Materials Management Stock Clerk 2001-2002

         Fulfilled key position maintaining inventory levels for both medical and office supplies.

         Demonstrated strong organizational management abilities throughout daily operations.

Masters of Business Administration, GPA: 3.86, University of Phoenix; 2014

Delta-Mu-Delta International Honor Society in Business; 2013

Bachelor of Science in Business, Focus in Administration/Marketing, GPA 3.58, University of Phoenix; 2012

Associate of Arts in Business, University of Phoenix; 2010

Therapeutic Crisis Intervention (TCI) Certified

Cardiopulmonary Resuscitation (CPR) Certified