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Driven, focused, and hard-working management professional with 15+ years of experience and a proven ability to lead others and provide exceptional support within the restaurant industry. Experienced in leading large-scale projects such as new facility openings, supervising cross-functional teams, managing financial operations, and maintaining a positive working environment at all times. Highly adept in devising innovating operational strategies in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.

  Directly manage both administrative and operational functions within a fast-paced environment with a concentration on increasing efficiency and productivity

  Support approximately 85 individual Franchisees in addition to supervising a team of over 20 staff members which requires providing comprehensive training/feedback

  Instrumental in achieving 10 consecutive months of VOICE (customer experience) improvement which resulted in being ranked #2 in the United States (ranked #1 in accuracy)

  Oversee the implementation of streamlined operating procedures, ensure national franchise standards are adhered to, and analyze complex franchisee situations

  Coordinated daily operations throughout 117 restaurants which included devising/executing strategic plans focused on improving business results (sales, profitability, customer retention, etc )

  Maintained accountability for over $335 million in annual sales and $70 million in income, provided coaching/training to executive management, and worked effectively with owner operators

  Successfully achieved stellar annual results on a consistent basis, oversaw succession planning, and played an integral role in the opening of the first Create Your Taste Restaurant

  Achieved a ranking of #1 in both US McOpCo and Central Division in 2013 along with #1 in Operations/CSO throughout the United States (2013-2014)

  Led operations and field service logistics within 2 markets which consisted of 112 restaurants and sales of over $2.1 million

  Supported the development/implementation of innovative operating procedures, build positive relationships with both internal and external clients, and assisted with licensing decisions

  Utilized superior analytical abilities in order to determine growth and rewrite status of restaurants based on franchising standards, executed business plans, and led strategic planning sessions

  Increased the region by 24 restaurants and achieved exceptional customer service results in both the Milwaukee and Rockford Co-Ops

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  Managed operations within a region consisting of 24 company-owned restaurants which generated over $120 million in sales and $25 million in system income

  Developed strategies focused on increasing business growth, mentored members of leadership, participated in internal leadership teams, and analyzed market trends

  Successfully increased profitability by $12.6 million in cash flow in addition to leading the opening of 2 new restaurants and acquisition of 4 restaurants

  Provided consulting services to several restaurant groups which required devising and executing market plans in addition to managing each restaurants profit results

  Created innovative staffing/recruiting procedures, coached/trained staff members, and assisted in the management of customer service operations

  Successfully improved patch ranking from 18^th out of 23 to 3^rd out of 23

  Directed operations within the organization s training facility, Hamburger University, which included leading a team of 6 Professors and ensuring training standards were adhered to

  Participated in several learning and development projects, assisted in class management as needed, and acted as a Subject Matter Expert to regional training teams

  Provided coaching/training to new Restaurant Managers within a fast-paced environment which included following Restaurant Operations Leadership Practices and Business Leadership Practices

  Acted as BLP Class Manager which included scheduling leadership courses, creating class schedules, and ensuring an outstanding training experience for all attendees

Additional Experience with McDonalds Includes: Field Operations Consultant (2001-2003) and Regional Training Consultant (1999-2001)