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Yyyyyy x. yyyyyy

- 285 Cascade Rise Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *






(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)



Dear Hiring Manager,



        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 38 years providing high-performance property sales, customer service, production management, and project management in the airline, real estate, and construction sectors. I am presently with Home Depot in Xxxxxx, XXXXXX as a Resolution Expediter, concurrently working as a freelance Associate Real Estate Broker for the Keller Williams Xxxxxx Partners. Prior to this, I served the ACS Construction in Roswell, XXXXXX as Production Manager after more than 26 with Delta Airlines as a Service Agent recognized by management for exceptional customer service. For more details, please take a moment to go through my resum .


More than leveraging my managerial, sales, and customer service competencies, rexxxxxxrdless of industry, I bring to the table my personal strengths that include a passion for achieving business objectives through people-centric and results-driven work excellence. I also take pride in my business-aware interpersonal communication skills that help build sustainable professional relationships with clients that open opportunities for repeat business and referrals, while forging teamwork synergies with colleagues and industry professionals in achieving shared commitments.


I have every confidence that my extensive experience and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.







Attachment: Resum



Yyyyyy x. yyyyyy

- 285 Cascade Rise Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Property Manager (Real Estate)

Qualifications Profile


    Highly self-motivated and results-driven management professional with over 38 years in property sales, project management, and production management in the real estate and construction sectors, inclusive of 26 years leading a multi-awarded customer service in the airline business.

-    Exceptional marketing, selling, and negotiation skills in short selling 19 residential units, moving a portfolio of new homes worth over $6.3M, and winning $7M worth of new business for a construction firm.

-    Proven dedication in leading the customer service operations for Delta Airlines in the Hartsfield Airport, receiving commendations for outstanding performance and national recognition for exemplary airline customer service during the 1996 Xxxxxx Olympics.

    Well-orxxxxxxnized with multitasking and prioritization skills that maximize resources to deliver sales and customer service expectations, while resolving customer complaints that restore confidence and repeat business.

    Excellent people management and interpersonal communication skills that inspire customer confidence and forge teamwork synergies with colleagues across multi-functional projects and routine enxxxxxxgements.


Professional Experience


Home Depot Ÿ Xxxxxx, XXXXXX Resolution Expeditor 2016 Present

Ÿ Provided customer service in resolving customer complaints and issues involving company products and services, restoring confidence and patronage in the process.


Self-Employed Ÿ Xxxxxx, XXXXXX Associate Real Estate Broker 2015 Present | 2005 2013

Ÿ Collaborate with Keller Williams Xxxxxx Partners and Solid Source, liaising between property owners and prospective buyers, and leveraging real estate business expertise to generate listings in marketing and sale of residential properties.

Ÿ Assist landlords in promoting their properties, while guiding prospective buyers towards a win-win sales deal.

Ÿ Develop and execute marketing plans and new business development strategies that build business opportunities and maintain productive professional relationships with property owners and buyers.

Ÿ Successfully interact with other agents, buyers and sellers, mortxxxxxxge officers and attorneys in the home buying process, negotiating contracts for Short Sells on 19 residential units, and selling $6.3M in new homes.


ACS Construction Llc Ÿ Roswell, XXXXXX Production Manager 2013 2015

Ÿ Planned and directed several construction projects, coordinating with project managers in the field to check on expected project deliverables, serving as a primary point of contact interacting with for clients on site in resolving issues that maintained customer satisfaction and loyalties, often resulting in referrals for new business opportunities.

Ÿ Managed 7 projects not limited to commercial reconstruction, hiring, training and scheduling over 50 contractors and in-house resources, while procuring $7M worth of new construction business in 2014 alone.

Ÿ Streamlined operations for process efficiencies and cost containment that saved the company thousands of dollars.


Delta Airlines Ÿ Xxxxxx, XXXXXX Service Agent 1979 2005

Ÿ Managed people and processes to ensure smooth customer service in compliance with service quality standards, maintaining high customer satisfaction scores, and resolving passenger complaints issues in a timely manner.

Ÿ Negotiated domestic and international fares consistent with company philosophy.

Ÿ Advanced to Customer Service leadership (1994), and served as Account Rep for Delta managing all travel for athletic departments of XXXXXX Tech and LIXXXXXX for 3 years. (1997-2000).

Ÿ Provided services for the Olympic Desk on all sponsored travel to sports events in the1996 Xxxxxx Olympics.


Education & Credentials


Ÿ B.S. in Policy Studies & Aviation Management, XXXXXX STATE UNIVERSITY (Expected: 2017)

Professional Training & Certifications

Ÿ Resident Agent Accident & Sickness (2015) | Resident Adjuster, Property and Causality Insurance ((2015)

Ÿ Real Estate Broker s License (2011) | Manager Certification, Xxxxxx State University (2003)

Awards & Recognition

Ÿ Recognition from Chief Justice Leah Sears (Xxxxxx Supreme Court) for exceptional customer service

Ÿ Recipient of several Outstanding Customer Service Excellent Awards (1979 2005)

Ÿ Nominated by Delta Airline Senior Vice President to become a member of Chairman s Club (1998)

Ÿ National Recognition for a commendable performance of 18 months as a Group Sports/Olympic Representative to the Xxxxxx Olympics (1996)


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