Collections Manager

• Over 15 years of leadership experience in collections.
• Recognized for continually minimizing bad credit and collecting overdue funds.
• Possesses excellent management abilities, skilled in building, training and leading high performance teams.
• Strong analytical problem solving skills with a proven track record of meeting timelines and exceeding expectations.

Medical Staffing Network Division of Cross Country Staffing, Boca Raton, FL 2003-Present

Commercial Collections & Credit Manager / Accounts Receivable (2013-Present)

• Received multiple merit based promotions due to strong leadership skills and an excellent attention to detail.
• Demonstrate strong management capabilities while overseeing 15 direct reports and $33M in annual collections revenue.
• Maintain quality control throughout all accounts receivable processes within hospitals, nursing homes and medical facilities.
• Leverage top notch interpersonal skills to deliver high quality service to customers.
• Responsibilities include coordination of payment for past due invoices as well as resolving disputes between clients and billing.

Previous Positions: Supervisor (2008-2013) | Team Leader (2006-2013) | Collector (2003-2006)

First Performance Recovery Corp., Fort Lauderdale, FL 2001-2003

Sr Account Representative

• Utilized excellent leadership skills to conduct in depth training on various topics, including collections and the Fair Debt Practices Act.
• Closely monitored team performance; ensured quality control and delivery of excellent customer service.
• Coordinated payment arrangements for past due accounts.

Pinky s Famous Catering, Boca Raton, FL 1997-2002

Owner/ Front End Manager

• Fulfilled key proprietary role, overseeing all daily operations, including management of accounts receivable, collections, sales and staffing.

AAS Accounting & Business Administration, Nassau Community College, Garden City, NY