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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Collections Manager


Profile of Qualifications


  • Over 15 years of leadership experience in collections.
  • Recognized for continually minimizing bad credit and collecting overdue funds.
  • Possesses excellent management abilities, skilled in building, training and leading high performance teams.
  • Strong analytical problem solving skills with a proven track record of meeting timelines and exceeding expectations.


Key Areas of Expertise



   Customer Service

  Quality Assurance

  Training & Development

   Relationship Management

   Great Plains

  Collections Management

  Dispute Resolution

  MS Office Suite


Professional Synopsis


Medical Staffing Network Division of Cross Country Staffing, Boca Raton, FL 2003-Present

Commercial Collections & Credit Manager / Accounts Receivable (2013-Present)

  • Received multiple merit based promotions due to strong leadership skills and an excellent attention to detail.
  • Demonstrate strong management capabilities while overseeing 15 direct reports and $33M in annual collections revenue.
  • Maintain quality control throughout all accounts receivable processes within hospitals, nursing homes and medical facilities.
  • Leverage top notch interpersonal skills to deliver high quality service to customers.
  • Responsibilities include coordination of payment for past due invoices as well as resolving disputes between clients and billing.

Previous Positions: Supervisor (2008-2013) | Team Leader (2006-2013) | Collector (2003-2006)


First Performance Recovery Corp., Fort Lauderdale, FL 2001-2003

Sr Account Representative

  • Utilized excellent leadership skills to conduct in depth training on various topics, including collections and the Fair Debt Practices Act.
  • Closely monitored team performance; ensured quality control and delivery of excellent customer service.
  • Coordinated payment arrangements for past due accounts.


Pinky s Famous Catering, Boca Raton, FL 1997-2002

Owner/ Front End Manager

  • Fulfilled key proprietary role, overseeing all daily operations, including management of accounts receivable, collections, sales and staffing.




AAS Accounting & Business Administration, Nassau Community College, Garden City, NY

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