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Dedicated & Highly-Credentialed IT Professional with 10+ Years Experience

IT Security ~ User Provisioning ~ System & Network Administration ~ Task Automation

         Solid experience in a vast range of IT arenas such as information & network security, technical support, upgrades, migrations, task automation, vendor relations, and server/system/network administration.

         Proficient at applying disaster recovery plans to defend business-critical and confidential information.

         Extensive knowledge of Epic infrastructure including profiles, roles, menus, and security classes.

         Advanced capabilities in scrutinizing, diagnosing and rectifying challenging technical issues and thoroughly documenting procedures.

         Considerable strengths in ghost imaging, back-ups, Active Directory (AD) administration, and scripting.

         Proven skills in onsite and remote problem solving and appropriately responding to user requests and problems.

         Adept at governing all aspects of system and network administration including information security via installation and maintenance of security software, instructing users, and ensuring networks remain free of breaches.

Connecticut Children s Medical Center, Hartford, CT, 2012 to Present

Information Security Analyst

         Maintain and continually improve system integrity and availability through implementation of reliable security technologies and consistent use of generally accepted IT best practices.

         Strategically automated process of provisioning users in AD, Exchange and Lync to markedly boost efficiency.

         Played a key role in Epic implementation by developing policies and procedures relating to security, and provisioning and troubleshooting user access.

         Guardedly limit system access to authorized staff, formulate procedures for new users, change passwords regularly, and establish security classifications with suitable menus in Epic software.

         Fortify IT infrastructure by coordinating and supervising security-related activity throughout department, providing training on proper system security, and devising procedures for deactivating users.

Unbounded Solutions Inc., various locations, 2011 to 2012

Microsoft Exchange Consultant

         Championed installation of Office Communications Server 2007 R2 and SQL Server databases.

         Proficiently configured user accounts, mailboxes, distribution lists and group mailboxes, and troubleshot AD and Exchange issues to optimize business continuity and user productivity.

         Discerningly implemented logon scripts for each AD group and oversaw security access for all users.

         Guided clients such as Harvard University and Goodwin Procter, LLC in migration of Exchange 2003 to 2010.

         Proactively archived Exchange 2003 mailboxes using EAS Administrator prior to migration also and created PowerShell scripts to expedite process.

The Humane Society of the United States, East Haddam, CT, 2008 to 2011

Manager of Information Systems

         Applied dynamic technical acumen toward providing knowledgeable desktop, phone and break/fix support, installing and configuring software, and monitoring servers for stability and performance.

         Administered Active Directory and folder permissions, configured Apache and IIS to host websites, and installed and configured Cisco networking devices such routers, firewall and switches.

         Deftly managed and maintained local and remote DNS servers, Exchange 2007 server, and FrontPage Extension websites.

         Safeguarded critical information by regularly backing up MSSQL and MySQL databases and servers.

         Demonstrated strong programming skills in writing and updating web pages in ASP, ASP.NET, PHP and Perl.

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Mohegan Sun, Montville, CT, 2007 to 2008

Desktop Support Specialist

         Provided broad-based technical support while administering Active Directory and McAfee ePolicy Orchestrator Server.

         Imaged Dell computers and supported printers such as HP, Lexmark, Boca and Microsoft.

First New England Credit Union, Middletown, CT, 2007

Network Security Administrator

         Restructured Active Directory groups to enhance navigation and daily management.

         Expertly maintained Windows 2003 servers and Windows Server Update Services (WSUS) to effectively manage distribution of updates and hotfixes.

         Elevated business efficiency and accuracy by programming custom report generators.

         Eliminated redundant data entry and costs associated with paper-based forms by producing custom Symforms in Symitar.

         Strengthened overall network security by amending shared folder security permissions.

         Leveraged expertise in VBScript to code login and logoff scripts for accurately mapping drives and printers.

Mortgage Lenders Network USA, Middletown, CT, 2005 to 2007

Network Security Administrator / Computer Support Technician

         Resourcefully configured Windows Server 2003 and a ghost server to deploy images remotely, markedly improving employee productivity.

         Contrived Blackberry Enterprise Server policy to reinforce security, supported staff Blackberry devices, and spearheaded administration of Blackberry Enterprise Server.

         Designed asset management and tracking system which was eagerly adopted company-wide and automated multiple processes using AutoIt and/or VBScript.

         Orchestrated cohesive efforts between Information Technology and Human Resources to institute and standardize procedures for new hires, asset management/tracking, and user terminations.

         Diligently monitored over 10,000 filtered incoming and outgoing emails daily while partnering with Information Security Officer to enforce, audit and monitor security policies.

Prior background includes Technical Support positions with Pfizer and Thomas Valley Council for Community Action.

Diploma in Computer Network Administration, Branford Hall Career Institute, Branford, CT

CompTIA A+, Network+, I-Net+ & Security+

Microsoft Certified Professional (MCP)

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft Certified Systems Administrator (MCSA): Security/Messaging

Microsoft Certified Systems Engineer (MCSE): Security/Messaging

MCTS: Microsoft Exchange Server 2010

Epic Certified Security Coordinator 2012, 2014

Software & Programming: Microsoft Office Suite, Microsoft Exchange Server 2007/2010, Microsoft Lync Server 2013, PowerShell, HTML, JavaScript, VBScript, SQL, Citrix, ASP, ASP.NET, PHP, VB.Net, Active Directory, AutoIt, Epic, Lotus Notes, BlackBerry Enterprise Server, VMware, McAfee Virus Scan Enterprise, IIS, Apache, Adobe Creative Suite, Flash, Dreamweaver, Altiris, CipherTrust, Heat, HotBrick

O/S: Microsoft Windows (all versions), Microsoft Windows Server 2003/2008/2012, Ubuntu, Linux, Mac OS X