Results-oriented Professional seeking a challenging Administrative Assistant role.

• Over 15 years of experience providing administrative support and performing office tasks.
• Ability to concentrate effort on completing assignments on time in deadline based environments.
• Skilled in database management, underwriting, report generation and managing company correspondence.
• Strong oral communication skills, key to forming positive relationships with clients.

Texas Board of Pardons and Parole, Austin, TX 2017-Present

Clerk II - Communications Unit

• Fulfill key administrative support position, with associated responsibilities including file maintenance, data entry and reviewing documents for accuracy.
• Complete assigned tasks on time within a deadline based environment.

Service Lloyds Insurance Group, Austin, TX 2005-2016

Underwriting Assistant

• Performed critical underwriting and administrative tasks within the Underwriting Department.
• Successfully compiled / organized data, ensured adherence to company policies and processed requests on time in a deadline based environment.
• Demonstrated strong communication skills throughout daily interactions with customers; managed calls, resolved inquiries and handled correspondence.
• Input customer information and updated appropriately.
• Thoroughly reviewed insurance policy applications for accuracy, processed insurance documents and identified risks.

Sears Holdings, Round Rock, TX 2004-2005

Customer Care Advocate

• Served as second tier customer support; successfully escalated issues, resolved problems and delivered excellent customer service.
• Thoroughly documented all customer interactions.
• Maintained compliance to company policies while simultaneously promoting products.

Starwood Hotels and Resorts Worldwide, Inc., Austin, TX 2002-2004

Guest Member Services Associate

• Assumed role within inbound call center; duties included managing reservations, properly inputting customer information and resolving customer service issues.

First USA/Bank One, Austin, TX 2001

Retention Advisor

• Focused heavily on forming positive relationships, resolving issues and providing quality service to promote retention.