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Yyyyyy x. yyyyyy

xxx-xxx-xxxx |


Results-oriented Professional seeking a challenging Administrative Assistant role.


Profile of Qualifications


  • Over 15 years of experience providing administrative support and performing office tasks.
  • Ability to concentrate effort on completing assignments on time in deadline based environments.
  • Skilled in database management, underwriting, report generation and managing company correspondence.
  • Strong oral communication skills, key to forming positive relationships with clients.


Key Areas of Expertise


  Administrative Support

   Call Management

  Policy Compliance

  Customer Service

   Data Entry

   Report Generation


  Database Management

  MS Office Suite


Professional Synopsis


Texas Board of Pardons and Parole, Austin, TX 2017-Present

Clerk II - Communications Unit

  • Fulfill key administrative support position, with associated responsibilities including file maintenance, data entry and reviewing documents for accuracy.
  • Complete assigned tasks on time within a deadline based environment.


Service Lloyds Insurance Group, Austin, TX 2005-2016

Underwriting Assistant

  • Performed critical underwriting and administrative tasks within the Underwriting Department.
  • Successfully compiled / organized data, ensured adherence to company policies and processed requests on time in a deadline based environment.
  • Demonstrated strong communication skills throughout daily interactions with customers; managed calls, resolved inquiries and handled correspondence.
  • Input customer information and updated appropriately.
  • Thoroughly reviewed insurance policy applications for accuracy, processed insurance documents and identified risks.


Sears Holdings, Round Rock, TX 2004-2005

Customer Care Advocate

  • Served as second tier customer support; successfully escalated issues, resolved problems and delivered excellent customer service.
  • Thoroughly documented all customer interactions.
  • Maintained compliance to company policies while simultaneously promoting products.


Starwood Hotels and Resorts Worldwide, Inc., Austin, TX 2002-2004

Guest Member Services Associate

  • Assumed role within inbound call center; duties included managing reservations, properly inputting customer information and resolving customer service issues.


First USA/Bank One, Austin, TX 2001

Retention Advisor

  • Focused heavily on forming positive relationships, resolving issues and providing quality service to promote retention.

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