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Yyyyyy x. yyyyyy
- xxxxxx Calma Ct.Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Customer Service /Inbound Call Center
Qualifications Profile
Self-assured, dynamic, and results-driven customer service professional and solutions thinker in the fields of customer service and sales support over the last 2 years in outsourced payment services, consumer retail, and insurance businesses from 13 years of aggregate work experience.
- Strong passion for delivering outstanding customer service through exceptional interpersonal communication skills that inspire customer confidence and maintain professional relationships to drive repeat business and word-of-mouth promotion in target markets.
- Detail-oriented and methodical with critical thinking to resolve customer service and work issues even under stress.
Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Key Expertise
Sales Management
Retail Sales Support
Account Management
Customer Service Management
Business Operations Management
Tactical & Operations Planning
Billing/Invoicing
Process/Workflow Improvement
Continuous Quality Improvement
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Productivity Improvement
Inter-Office Coordination
Policies & Regulatory Compliance
Concurrent Project Management
Administration
Staff Supervision & Training
Office & Staff Administration
Office Supplies Inventory
Records & Document Management
Technical
Apps: Data Entry Systems (Sales & Operations)
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook),
Professional Experience
Secure Payment Systems Customer Service Call Center Rep Nov 2015 Present
Provided check authorizations to various merchants over the phone, validating gift card transactions, calling customers on returned checks, addressing billing issues, setting up ACH transactions, and posting data entries into the company database systems.
Geico Insurance Company Billing Technician July Oct 2015
Served as temporary Billing Specialist taking inbound calls to address billing issues from clients, setting up payments, transferring calls to appropriate departments, and providing customer services in addressing customer complaints.
Performed error-free data entry of assigned transaction into the company ERP system. Data entry, phones and customer service oriented issues.
Proflowers Seasonal Customer Service Associate Apr May 2015; 2005 2010
Served as a seasonal CSR for 5+ years 2005 2010 with the last one for a Mother s Day season in 2015.
Posted sales order transactions in the company ERP database, assisting in daily store operations, educating customers on products, overseeing floral arrangements and daily care, and processing order placements during various occasions.
Built sustainable customer relationships for repeat business, processing refunds, store coupons, and merchandise returns/replacements that restored customer patronage.
Others (Prior to Career Change)
SAY Xxxxxx Activity Leader Teacher | Maranatha Christian Preschool
Corporate Kids Events | College Nannies & Tutors | RBPCC Child Care
Child care Provider/Preschool/Elementary Age Teacher 2011 2015
Xxxxxx Digestive Disease Consultants | Comprehensive Pain Management Specialists
Kaiser Permanente Call Center | Covance | Tri City Medical Home Health
Law Office of Thomas Rutledge | Pacific Sales
Medical Receptionist/Clinical Coordinator/Front/Back Office/Program Specialist, Medical Assistant 2003 2011
Education
Ÿ Bachelor s in Social Work, XXXXXX STATE UNIVERSITY Xxxxxx, CA (2005)
Ÿ Associate in Arts, PALOMAR COLLEGE San Marcos, CA (2000)
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