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Yyyyyy x. yyyyyy

220 Sherwood Ave. Xxxxxx, XXXXXX xxxxxx


Summary of Qualifications


  Promoted to positions of greater responsibility for consistently exceeding performance objectives.

  Excellent listening, verbal communication and interpersonal skills to build relationships with customers.

  Impeccable ethics, judgment and stellar attention to detail skills in order to achieve stated objectives.

  Solid time management and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Word and Excel.

Areas of Expertise


> Customer Service > Office Administration > Merchandising

> Inventory Control > Teamwork/Collaboration > Accounts Payable

Professional Experience


Mayer Berkshire/Berkshire General Store Wayne, XXXXXX 1992-Present
Customer Service Representative (1996-Present)

  Provide outstanding service to customers at this retail clothing store in person, over the phone and via email.

  Demonstrate knowledge and expertise of a variety of brand-name products.

  Help colleagues with displaying new styles on the sales floor as well as placing orders.

  Record orders that are retrieved by telephone, fax or email and then process accordingly.

  Showcase a proven ability to work well independently as well as part of a team.


Office Assistant (1994-1995)

  Processed accounts payable from store account and also completed bank deposits.

  Adhered to policies and procedures to process credit card charges to accounts.

  Filed invoices in an accurate, timely and efficient manner.

  Sorted and distributed incoming mail to co-workers.


Warehouse Associate (1992-1993)

  Safely and efficiently picked orders while working in a warehouse environment.

  Completed store orders, and stacked and stored merchandise.

Caldor West Xxxxxx, XXXXXX  1991-1992
Customer Service Associate, Women s Department

  Provided stellar service to customers in a fast-paced setting.

  Dressed mannequins with new fashion line products.

  Processed transactions using a Point of Sale (POS) machine.

Education, Training and Certificates


Completed a Customer Service Seminar and received a Certificate


Volunteer, Wayne Day


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