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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx



Job Title:



Job Announcement Number:



Core Competencies

Administrative Management, Office/Clerical Functions, Medical Office Familiarity, Purchasing, Retail Industry, Customer Service, Organizational Skills, Multi-tasking, Time Management, Statistical Data Analysis, Oral/Written Communication, Telephone Management/Incoming Call Screening, Data Input/Database Management, Confidentiality Maintenance, Work Prioritization, Website Development, General Accounting Principles, Records Management, Problem Resolution, Personnel Supervision, Staff Training


Microsoft Word, PowerPoint, Excel, Outlook, Publisher, Adobe Photoshop, WordPerfect, Medical Billing Software/Network System, Caterease Catering Software, Windows Operating Systems: XP, 2000, Vista, Website Development


CritiCall Test-3/17/2014 Anne Arundel County, MD - Passed


Fluency in English and Spanish




Professional Experience


September 2014 Present

MK Catering

Hyattsville, MD

Hours per Week: Variable

Salary: N/A

Supervisor: Claudete Sebben Phone: 301.77.8494 May Contact


Office Assistant / Catering Department Support


Successfully meet wide array of responsibilities and perform multiple crucial support duties; utilize MS Word/Excel/PowerPoint/Outlook and Caterease software programs for performing such tasks as designing menu cards, managing word processing requirements, handling telephone calls, scanning credit cards and utilizing copier and facsimile equipment.

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Provide strong, consistent Catering Department support; serve as Driver as well as important contributing member of Catering Wait Staff, with oversight responsibilities for event set-up and breakdown. Skillfully prepare wide array of hors d oeuvres, sandwiches, deli platters and salads as ordered by clients; carefully deliver food and all needed supplies to location of scheduled catering services. Assist in setting up needed tables/food/beverage equipment and service items, paying special attention to assuring that all items have identifiers/menus and that display equipment, buffet area and tables are maintained in a clean and debris-free manner.


Expeditiously deal with any service issues/problems and continually follow-up with clients to assure complete satisfaction with products and service. Following completion of scheduled event, assume comprehensive responsibilities for ensuring that unused food dishes, utensils and equipment are returned to kitchen facilities; consistently contribute exceptional levels of inventory oversight as well as restaurant management and personnel supervision.



May 2002 January 2014

Kadan C. Sau, M.D.

Silver Spring, MD

Hours per Week: 40

Salary: $37,000 annually

Supervisor: Dr. Kadan Sau Phonexxx-xxx-xxxx May Contact


Office Administrator


For this busy medical practice provided excellent support in all areas of patient interaction, including greeting/registering/escorting patients and performing medical billing/records management, with particular emphasis on gaining and maintaining currency with provisions, benefits and services of health plans.


Diligently compiled patients personal information as well as insurance verification to properly coordinate patient services, perform various charge entry and reconciliations, assure receipt of co-payments, oversee cash receipts and properly utilize credit card equipment; also developed and maintained patient financial folders.


Conscientiously adhered to HIPAA Privacy Rule in maintaining highest levels of patient confidentiality, coordinated services with other medical practices/hospitals, interpreted information gained from other medical practices, and assured that referrals and patient medical insurance received needed approvals.

Managed in-coming telephone calls including screening, routing to appropriate individual when necessary and uploading pertinent information into computer system; also handled complex inquiries concerning claims and health plan benefits and reviewed all incoming correspondence. Additionally, advised servicing pharmacies on patient prescriptions.

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Successfully met wide array of other administrative responsibilities including managing work performance of office staff, preparing time-sensitive/confidential/urgent packages for shipment, utilizing MS Word/Excel/PowerPoint to author an array of important forms, creating organizational website and assuring proper maintenance for all office equipment.


Adroitly managed all banking and finance-related activities including maintaining POS credit card system and uploading information to computer system, negotiating to recover delinquent account funds, overseeing Accounts Receivable (AR) and Accounts Payable (AP), reconciling bank accounts and preparing weekly bank deposits.



August 1988 May 2002

District Photo, Inc.

Beltsville, MD

Hours per Week: 40

Salary: N/A

Supervisor: Sharon Skinner/Anne Stevens Phone: N/A May Contact: N/A


Administrative Assistant/Secretary/Purchasing Office Support


Originally retained in a temporary assignment providing assistance to the photo processing laboratory and promoted within first three months to lead position; also served in Human Resources Department providing array of administrative and office support services. Within one year of tenure was promoted to position with the Retail Office/Division as Administrative Assistant.


In this role provided outstanding support to the Division Manager, demonstrating excellence in improvising, performing process/procedure improvement, meeting/exceeding array of deadlines, and continually providing any needed team support. Oversaw scheduling and coordinating of company internal/external meetings and various appointments; held responsibilities for developing travel schedules, preparing travel/expense reports and maintaining Manager s daily calendar/schedule.


Was tasked to perform crucial interviewing, hiring, training and evaluation of employees and oversaw various payroll/time/attendance responsibilities including rectifying work schedule and time reporting; continually interacted with personnel to provide support and any needed services.


Acknowledgement of performance excellence resulted in being named Employee of the Month on two separate occasions based on personal commitment to regularly going above and beyond call of duty .


Employed accounting capabilities in meeting timely/accurate month-end closing and financial reporting requirements; analyzed various accounts/transactions and resolved any

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discrepancies, maintained POS system for retail stores, and programmed/managed cash register system for retail units.


Performed word processing to develop correspondence, assuring proper format/grammar and that all listed attachment were included; also developed multiple reports, graphs, charts, forms and any other necessary materials. Diligently organized/maintained electronic and hard-copy files, oversaw various projects, developed research and provided information via telephone/mail/email. Efficiently met responsibilities for compiling and assessing data for use in reports, resolved issues and troubleshot office equipment to assure continual availability.


Additionally was tasked with providing support activities to the Purchasing Department; for outside accounts processed purchases and invoices/payments/statements and oversaw AP/AR, credits and collections. Skillfully processed monthly expense reports utilizing supporting documentation and budget coding, managed capital purchases, oversaw and directed excellent vendor relations and generated/maintained inventory control records. Was successful in meeting comprehensive responsibilities for providing timely/accurate month-end closings and performing financial reporting activities.


Provided strong support to Retail Store Units when requested; replaced Store Manager as needed and handled activities involved with Sales and Stock Management as well as serving as a Cashier. Continually assured compliance with all OSHA Safety and Health Standards, performed any needed accounting, bookkeeping or inventory actions, developed weekly personnel schedules and used appropriate equipment to process photos.







Montgomery College, Takoma Park, MD

Business Administration Degree studies, 1986

Computer Science Degree studies, 1985


Montgomery Blair High School, Silver Spring, MD

High School Diploma, 1985


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx



Job Title:



Job Announcement Number:



I am extremely interested in being considered for the (here, Marta, you would insert the title of the job you are seeking, as listed on the Vacancy Announcement) position currently available with your agency and am submitting my resume for review; I believe you will find my background strongly matches the requirements of this position. In particular, with nearly 28 years of experience gained in all facets of providing broad-based administrative support, I am well-versed in managing operations, meeting standards and guidelines, and achieving objectives.


Currently I hold a lead position with a major Hyattsville, Maryland-based catering firm where I serve as Office Assistant, utilizing MS Word/Excel/PowerPoint/Outlook in preparing a broad array of needed materials; I also am tasked with important responsibilities for providing multiple support services for the Catering Department and regularly employ Caterease software for various tasks. During the provision of Catering service, I have direct contact with company clients as well as their guests and have been successful in providing world-class customer service and support for these individuals.


Prior to this assignment I served for almost 15 years with District Photo, Inc., of Beltsville, Maryland, where I provided the highest levels of support and competent performance starting in an initial temporary assignment that became a permanent assignment within the first three months of employment and a promotion to support the Division Manager after only a single year. During this time I provided exceptional administrative performance to the Regional Office, oversaw multiple Purchasing activities and was often called on to assist at Retail Store Units; roles included Store Manager, serving as a Cashier, providing Sales Support and Stock Management and assuring compliance with OSHA regulations. I also performed any needed accounting, bookkeeping or inventory actions, developed weekly work schedules and proficiently utilized any specialized equipment when necessary.


My professional credentials include college-level degree studies in Business Administration and Computer Science.


Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, thank you for your time and consideration.






Yyyyyy x. yyyyyy


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