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Yyyyyy x. yyyyyy
- 46 E Gail Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Business / Revenue / Financial Management
Qualifications Profile
Dynamic and results-driven professional with more than 12 years providing high-performance business management, organizational development, HR Administration, and financial management in the fitness/healthcare industries.
- Grew annual receivables by 25% despite lower sales volume due to increased insurance reimbursements and reduced bad debts and aging accounts by 70% in current position
- Delivered consistent ROI and annual sales revenue of $1.3M at 24-Hour Fitness
Highly detailed, analytical and methodical with critical thinking to resolve financial and business management issues
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Sales Management
Marketing & Sales (Trad. & Online)
Territory Sales Administration
Customer Service Management
Event Management
Business Operations Management
Strategic Planning & Execution
Business Development
Process/Workflow Improvement
Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)
Inter-Office Coordination
Concurrent Project Management
Financial Management
Corporate Accounting
Revenue Cycle Management
Fiscal & Budget Management
Profitability Accounting
Risk Management
Collections & Account Receivables
Healthcare
Medical Insurance Administration
Health & Fitness Operations
Case Management
Intervention Planning
Administration
Payroll & Benefits Administration
Personnel Administration
Organizational Development
Performance Appraisal
Staff Supervision & Training
Office & Staff Administration
Technical
Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Acrobat, & Lotus Notes
Internet: Email/Webmail, Web Research, & Social Networking
Professional Experience
Xxxxxx Spine & Joint Hospital Revenue Cycle Manager Jan 2015 Present
Achieved a 25% growth in receivables annually despite lower sales volume due to increased insurance reimbursements resulting from accurate and timely claim submission and appeals.
Reduced bad debts and aging accounts by 70% while handling vendor relations with collection agencies.
Responsible for overseeing and supporting various healthcare back-office processes such as billing, collections, insurance verification/authorization, scheduling, coding, charge entry and meaningful use, joint ventures, contract negotiation, state discharge reporting, and budget forecasting.
Oversee training and development of staff within the revenue cycle department to exceed goals in both company standards and financial accountabilities.
Identify opportunities for and implement workflow changes to reduce errors and enhance efficiency.
Serve as a physician liaison to boost sales volume and provide a continuing professional partnership with contracted physicians, while managing a care contract matrix to ensure proper insurance payments.
Harness efficiencies of the Meditech systems and assists Lead Clinical Analyst with software improvements.
Mountainside Fitness General Manager Apr 2014 Jan 2015
Provided strategic direction as managing all front and back-office departments covering administration, financial management, marketing and sales, customer service, & public relations, while ensuring profitability of the company
Responsible for overall club budget, facilitating and managing club events, conducting staff development and performance reviews, and overseeing in-house and 3rd party facilities and building maintenance.
24 Hour Fitness, USA Club Manager Dec 2009 Apr 2014
Served as a multi-department manager ensuring operational excellence in all areas of the business involving sales, member services/retention and facilities management.
Leveraged and demonstrated key corporate values that enabled a satisfying member experience while delivering desired financial outcomes and consistent ROI and annual sales revenue of $1.3M.
Provided HR support in recruiting, applicant screening, new hire onboarding, development of new Club Managers within the Xxxxxx market, and retention of productive team members.
Directed a professional management team comprised of Service, Membership and Fitness Managers as well as a Facilities Technician while serving as Grants Committee Leader for the Helping Hands Foundation.
Yyyyyy x. yyyyyy
- 46 E Gail Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
LA Fitness International Operations Manager Dec 2007 Dec 2009
Oversaw all HR administration and operations management covering staffing, payroll, internal auditing, facility maintenance, client retention, vendor relations and implementation of company sales initiatives.
Organized and chaired meetings, audits and inspections to ensure compliance with service quality standards, policies, procedures, business ethics, and inter-departmental engagement protocols.
Managed member/client relations, de-escalating documented customer complaints, resolving member conflicts and negotiating for a win-win solution among contending parties.
Built and maintained vendor relations that improved procurement efficiency, reduced facility maintenance costs, while coordinating onsite and corporate events that enriched vendor and client relationships.
Med1care, LLC Travel Director / Staffing Manager Jun 2004 Dec 2007
Served as Head of Travel Department for the Xxxxxx territory, while managing a staffing department and marketing/retention accounts in the Southwest Region.
Provided tactical directions in managing operations in marketing new/additional services to both existing and prospective clients that increased market share and expanded the customer base.
Provided HR management involving staff recruiting, applicant screening, job placements, onboarding & development, personnel file management, employee relations, retention, and termination.
Performed administrative support involving task scheduling, accounts receivables and contractual fulfillment in all private and corporate agreements.
Ensured total compliance with all state and federal regulations on professional certification/licensure, including ongoing education and quality assurance.
Education & Credentials
B.S. in Finance, XXXXXX STATE UNIVERSITY Tempe, XXXXXX (Expected 2017)
B.A. in Communication, OHIO STATE UNIVERSITY Columbus, OH (2007)
Professional Training & Certifications
Meditech Financial Management Software Training, Boston, MA (2015)
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