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Experienced Strategic Leader with 9+ years of experience in quickly changing environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

• Directly manage all daily office operations within a fast-paced environment with a focus on increasing productivity and efficiency
• Provide supervision and training to staff members which requires a superior level of interpersonal and communication skills in addition to a strong ability to provide individualized instruction to others
• Utilize strong technical acumen in order to provide clients with both Tier 2 and Tier 3 support which includes login assistance and password recovery services
• Design and implement annual budget plans, monitor operating expenses, design comprehensive project outlines, and foster positive relationships with third-party vendors
• Play an integral role in the development and administration various system configurations which are utilized for several it processes and standards
• Maintain a working knowledge of various technical tools in order to devise unique marketing designs, website content, and graphics used in digital media and/or print production
• Perform in-depth market research in order to identify market trends and improve current operating procedures/procedures

• Oversaw all daily operations within a fast-paced retail environment which included training staff members, overseeing both opening and closing procedures, and processing bank deposits
• Successfully maintained a high-level of customer service while managing high-call volumes, maintained complex customer files, filed account documents, and diffused difficult customer service situations.

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