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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx


Experienced Strategic Leader with 9+ years of experience in quickly changing environments along with a strong background within a variety of industries. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


         Operations Management

         Technical Support

         Cost Reduction Strategies

         Team Leadership


         Project Management

         Market/Industry Research

         Project Scope Definition

         Marketing Content Development


         Process Improvement

         Web Design/Development

         Attention to Detail

         Budget Management


Professional Experience

National Association for Bilingual Education, Xxxxxx, XXXXXX 2011-Present

Office Manager

  • Directly manage all daily office operations within a fast-paced environment with a focus on increasing productivity and efficiency
  • Provide supervision and training to staff members which requires a superior level of interpersonal and communication skills in addition to a strong ability to provide individualized instruction to others
  • Utilize strong technical acumen in order to provide clients with both Tier 2 and Tier 3 support which includes login assistance and password recovery services
  • Design and implement annual budget plans, monitor operating expenses, design comprehensive project outlines, and foster positive relationships with third-party vendors
  • Play an integral role in the development and administration various system configurations which are utilized for several it processes and standards
  • Maintain a working knowledge of various technical tools in order to devise unique marketing designs, website content, and graphics used in digital media and/or print production
  • Perform in-depth market research in order to identify market trends and improve current operating procedures/procedures


U-Haul Co., Hyattsville, XXXXXX 2007-2010

Assistant Manager

  • Oversaw all daily operations within a fast-paced retail environment which included training staff members, overseeing both opening and closing procedures, and processing bank deposits
  • Successfully maintained a high-level of customer service while managing high-call volumes, maintained complex customer files, filed account documents, and diffused difficult customer service situations.



Master s of Information Systems Management, Information Security

Keller Graduate School of Management, 2014

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx


Education Continued:


Bachelor of Science, Technical Management

DeVry University, Arlington, VA, 2012


Associate of Applied Science, Web Graphic Design

DeVry University, Arlington, VA, 2010


Technical Skills


Hardware Network: Routers, Switches, Cables, Modems, VoIP

Software Network: TCP/IP, LANs, WANs, SANs, VPN

Programming: C++, C#, UNIX, CSS, JavaScript, (X)HTML, MySQL, Java, PHP, XML< ASP, JQuery, C Language, Python, SQL, VMware

Operating Systems: Windows, MAC, Linux, Android, Blackberry, Google

Web Design: WordPress, Photoshop, Flash, Illustrator, Dreamweaver, InDesign, VectorWorks, CorelDraw, QuarkXPress

Applications: Microsoft Office Suite, WordPerfect, Publisher

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