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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifications for Chief Information Officer Chief Technology Officer


IT Operations Management Project Management Database Development Network Administration

Strategic Analysis / Planning Trends Tracking Best Practices Service Management Systems Solutions

Team Building Training / Development Process Improvement System Enhancement Vendor Management

System Implementation Business Application Support Technology Alignment / Infusion Process Automation


Highly Accomplished IT Leader who makes sound decisions to reflect positively on multi-site IT operations in alignment with a company s vision, value, and goals. Out-of-the-Box Thinker who offers solutions-centric critical thinking for insightful, change-oriented IT results. Visionary Professional who rises above IT challenges to achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, high-performance IT / business teams, and end users, and who leads peers by example and with ethics and integrity to optimize success.


Professional Synopsis


AB Mauri Food, Inc., St. Louis, XXXXXX 2013 Present


Director of Information Technology

Capitalize on the opportunity to lead forward-thinking IT strategy, initiatives, and operations across all business functions. Expertly manage the implementation of hardware, software, and / or communications-centric computerized applications. Partner with internal business customers to identify and implement solutions. Interface axxxxxxng ABF IT Director and Business IT Directors to collaboratively advance best practices and solutions.


  Evolved the IT organization to align with business goals while reducing spending.

  Negotiated vendor contracts to ensure compliance and meet emerging security needs.

  Upgraded ERP system and related hardware with zero impact to the end user community.

  Successfully delivered the comprehensive system-wide upgrade under budget and on-time.


Sisters of Mercy Health Systems, St. Louis, XXXXXX 2001 2013


Problem Process Administrator

Utilized broad scope of industry knowledge toward identifying and implementing ITIL standards for problem processes and permanent solutions to prevent re-occurrence of problems and customer impact. Collaborated axxxxxxng a cross-functional team to lead root cause analysis and recommend valuable solutions. Streamlined call resolution and new organizational needs by managing ITSM / ITIL tool set to evolve and enhance processes.


  Evolved problem processes to include trend analysis.

  Applied problem process to process incidents prior to major customer impact.

  Optimized Call Center tool automation by developing and implementing new key processes.

  Expertly administered and implemented Service Management toolset (i.e. Maxixxxxxx, CA Service Desk).


Manager of Data Content

Strategically steered identification and development of results-generating solutions to enhance functionality of key business applications. Dexxxxxxnstrated skill with ETL tools while administering a Centralized Supply Chain Management system to extract, convert, cleanse, and consolidate data from 12 regionally diverse hospitals into one central database. Created data xxxxxxdels, developed systems integration standards, and built applications to improve reporting, change management, and data cleanup. Completed extensive travel to regularly interface with system users and facilitate integration of all hospital systems, resolve technical issues, and deliver training.


  Led implementation of cost-effective ERP solutions.

  Successfully rolled out enterprise-wide supply chain software.

  Personally led efforts to generate a 500% increase in data conversion productivity.

  Developed highly efficient data mart to consolidate information from Oracle and SQL systems.

  Created custom utilities and tools to automate processes and prepare data for systems conversions.


Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx



Professional Synopsis (continued)


Aurora Foods, St. Louis, XXXXXX 1997 2001


Director of Business Systems

Maximized companywide success by leading project management initiatives across diverse business areas, including financial reporting (data warehousing / Essbase), forecasting, proxxxxxxtion analysis and planning, inventory management, network administration, and system testing and implementation. Comprehensively led Object-Oriented system design per user requirements. Strategically delivered competitive pricing for materials and services through judicious vendor selection and cross-functional product evaluations.


  Developed automated data loading interfaces.

  Consistently ensured a robust, reliable technical infrastructure.

  Rapidly resolved challenges across Windows- and AIX-based systems.

  Actively defined data warehouse strategy and performed core data extraction.

  Developed, xxxxxxdeled, and maintained high-value databases on multiple platforms.

  Delivered expert hardware / software support and LAN / WAN system troubleshooting efforts.


Maritz Performance Improvement Company, St. Louis, XXXXXX 1994 1997


Senior Systems Analyst Consultant

Expertly customized a proprietary software package and ensured seamless integration with a Btrieve database engine. Directed corporate reporting initiatives and managed pre-rollout system changes, testing, and output comparisons. Collectively led key product installations and delivered critical user training at multiple field offices.


  Successfully led a comprehensive software conversion to SQL Server platform.

  Developed a program to convert and cleanse data prior to leading into a new database.


Venture Stores, Inc., St. Louis, XXXXXX 1991 1994


Computer Operations Manager

Played a vital role in mentoring and managing a multidisciplinary operations team while driving initiatives to boost system-wide performance for an IBM mainframe via targeted system administration and troubleshooting. Expertly developed and implemented effective data storage and back-up procedures to ensure complete business continuity as the Disaster Recovery Coordinator.


  Enhanced warehouse productivity by expertly developing a synergistic data-combining application.

  Implemented a new corporate help desk solution to address the company s growing national needs.


Education & Professional Development


Belford University


Bachelor of Science in Information Systems Management


Certified Process Design Engineer ITIL v3 Foundations ITIL Practitioner Service Request, Incident & Problem


Technical Summary


Languages: ASP C HTML Visual Basic SQL

Platforms: Citrix IBM Mainframe Oracle UNIX Windows 9x / NT / 2000 / XP / Win 7 / Win 10

Tools: Microsoft Exchange Microsoft Office Suite Microsoft Project MS SQL Server

Btrieve Business Objects Cognos Hyperion Essbase Crystal Reports Data Stage

Navigator Pathways Materials Management VM / CMS Windows Server SharePoint

Data Junction Erwin Focus Heat IIS Lawson Maxixxxxxx CA Service Desk Microsoft Visio


Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx





Hiring Agent Name

Company Name


City/State/Zip Code




I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.


To acquaint you with my background, I can offer proven experience in IT Operations Management, Strategic Analysis / Planning, Database Development, Network Administration, Technology Alignment / Infusion, System Implementation / Enhancement, and Process Improvement / Automation. I am also well-versed in Project Management, Team Building, Training / Development, Best Practices, Systems Solutions, Trends Tracking, and Vendor Management, axxxxxxng other areas.


Currently, as the Director of Information Technology for AB Mauri Food, Inc., I successfully lead all facets of multi-business IT strategy, initiatives, and operations. Within this role, I seamlessly implement hardware, software, and / or communications-centric computerized business applications. I also regularly partner with internal business customers to identify and implement key solutions and liaise axxxxxxng the ABF IT Director and other Business IT Directors to collaboratively advance best practices and innovative solutions.


A sample of my achievements included:


  Evolving the IT organization to align with business goals while reducing spending.

  Negotiating vendor contracts to ensure compliance and meet emerging security needs.

  Upgrading ERP system and related hardware with zero impact to the end user community.

  Successfully delivering the comprehensive system-wide upgrade under budget and on-time.


To complement this experience, please note that I earned a Bachelor of Science in Information Systems Management from Belford University. I am also recognized as a Certified Process Design Engineer, and attained ITIL v3 Foundations and ITIL Practitioner certifications.


As this is just an example of my abilities, please refer to my enclosed resume for additional senior-level IT and business systems analysis leadership experience.


I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy

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