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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
IT Operations Management ￨ Project Management ￨ Database Development ￨ Network Administration
Strategic Analysis / Planning ￨ Trends Tracking ￨ Best Practices ￨ Service Management ￨ Systems Solutions
Team Building ￨ Training / Development ￨ Process Improvement ￨ System Enhancement ￨ Vendor Management
System Implementation ￨ Business Application Support ￨ Technology Alignment / Infusion ￨ Process Automation
Highly Accomplished IT Leader who makes sound decisions to reflect positively on multi-site IT operations in alignment with a company s vision, value, and goals. Out-of-the-Box Thinker who offers solutions-centric critical thinking for insightful, change-oriented IT results. Visionary Professional who rises above IT challenges to achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, high-performance IT / business teams, and end users, and who leads peers by example and with ethics and integrity to optimize success.
Director of Information Technology
Capitalize on the opportunity to lead forward-thinking IT strategy, initiatives, and operations across all business functions. Expertly manage the implementation of hardware, software, and / or communications-centric computerized applications. Partner with internal business customers to identify and implement solutions. Interface axxxxxxng ABF IT Director and Business IT Directors to collaboratively advance best practices and solutions.
Evolved the IT organization to align with business goals while reducing spending.
Negotiated vendor contracts to ensure compliance and meet emerging security needs.
Upgraded ERP system and related hardware with zero impact to the end user community.
Successfully delivered the comprehensive system-wide upgrade under budget and on-time.
Problem Process Administrator
Utilized broad scope of industry knowledge toward identifying and implementing ITIL standards for problem processes and permanent solutions to prevent re-occurrence of problems and customer impact. Collaborated axxxxxxng a cross-functional team to lead root cause analysis and recommend valuable solutions. Streamlined call resolution and new organizational needs by managing ITSM / ITIL tool set to evolve and enhance processes.
Evolved problem processes to include trend analysis.
Applied problem process to process incidents prior to major customer impact.
Optimized Call Center tool automation by developing and implementing new key processes.
Expertly administered and implemented Service Management toolset (i.e. Maxixxxxxx, CA Service Desk).
Manager of Data Content
Strategically steered identification and development of results-generating solutions to enhance functionality of key business applications. Dexxxxxxnstrated skill with ETL tools while administering a Centralized Supply Chain Management system to extract, convert, cleanse, and consolidate data from 12 regionally diverse hospitals into one central database. Created data xxxxxxdels, developed systems integration standards, and built applications to improve reporting, change management, and data cleanup. Completed extensive travel to regularly interface with system users and facilitate integration of all hospital systems, resolve technical issues, and deliver training.
Led implementation of cost-effective ERP solutions.
Successfully rolled out enterprise-wide supply chain software.
Personally led efforts to generate a 500% increase in data conversion productivity.
Developed highly efficient data mart to consolidate information from Oracle and SQL systems.
Created custom utilities and tools to automate processes and prepare data for systems conversions.
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Director of Business Systems
Maximized companywide success by leading project management initiatives across diverse business areas, including financial reporting (data warehousing / Essbase), forecasting, proxxxxxxtion analysis and planning, inventory management, network administration, and system testing and implementation. Comprehensively led Object-Oriented system design per user requirements. Strategically delivered competitive pricing for materials and services through judicious vendor selection and cross-functional product evaluations.
Developed automated data loading interfaces.
Consistently ensured a robust, reliable technical infrastructure.
Rapidly resolved challenges across Windows- and AIX-based systems.
Actively defined data warehouse strategy and performed core data extraction.
Developed, xxxxxxdeled, and maintained high-value databases on multiple platforms.
Delivered expert hardware / software support and LAN / WAN system troubleshooting efforts.
Senior Systems Analyst ￨ Consultant
Expertly customized a proprietary software package and ensured seamless integration with a Btrieve database engine. Directed corporate reporting initiatives and managed pre-rollout system changes, testing, and output comparisons. Collectively led key product installations and delivered critical user training at multiple field offices.
Successfully led a comprehensive software conversion to SQL Server platform.
Developed a program to convert and cleanse data prior to leading into a new database.
Computer Operations Manager
Played a vital role in mentoring and managing a multidisciplinary operations team while driving initiatives to boost system-wide performance for an IBM mainframe via targeted system administration and troubleshooting. Expertly developed and implemented effective data storage and back-up procedures to ensure complete business continuity as the Disaster Recovery Coordinator.
Enhanced warehouse productivity by expertly developing a synergistic data-combining application.
Implemented a new corporate help desk solution to address the company s growing national needs.
Bachelor of Science in Information Systems Management
Certified Process Design Engineer ￨ ITIL v3 Foundations ￨ ITIL Practitioner Service Request, Incident & Problem
Languages: ASP ￨ C ￨ HTML ￨ Visual Basic ￨ SQL
Platforms: Citrix ￨ IBM Mainframe ￨ Oracle ￨ UNIX ￨ Windows 9x / NT / 2000 / XP / Win 7 / Win 10
Tools: Microsoft Exchange ￨ Microsoft Office Suite ￨ Microsoft Project ￨ MS SQL Server
Btrieve ￨ Business Objects ￨ Cognos ￨ Hyperion ￨ Essbase ￨ Crystal Reports ￨ Data Stage
Navigator Pathways ￨ Materials Management ￨ VM / CMS ￨ Windows Server ￨ SharePoint
Data Junction ￨ Erwin ￨ Focus ￨ Heat ￨ IIS ￨ Lawson ￨ Maxixxxxxx ￨ CA Service Desk ￨ Microsoft Visio
Yyyyyy x. yyyyyy
Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ email@example.com
Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.
To acquaint you with my background, I can offer proven experience in IT Operations Management, Strategic Analysis / Planning, Database Development, Network Administration, Technology Alignment / Infusion, System Implementation / Enhancement, and Process Improvement / Automation. I am also well-versed in Project Management, Team Building, Training / Development, Best Practices, Systems Solutions, Trends Tracking, and Vendor Management, axxxxxxng other areas.
Currently, as the Director of Information Technology for AB Mauri Food, Inc., I successfully lead all facets of multi-business IT strategy, initiatives, and operations. Within this role, I seamlessly implement hardware, software, and / or communications-centric computerized business applications. I also regularly partner with internal business customers to identify and implement key solutions and liaise axxxxxxng the ABF IT Director and other Business IT Directors to collaboratively advance best practices and innovative solutions.
A sample of my achievements included:
Evolving the IT organization to align with business goals while reducing spending.
Negotiating vendor contracts to ensure compliance and meet emerging security needs.
Upgrading ERP system and related hardware with zero impact to the end user community.
Successfully delivering the comprehensive system-wide upgrade under budget and on-time.
To complement this experience, please note that I earned a Bachelor of Science in Information Systems Management from Belford University. I am also recognized as a Certified Process Design Engineer, and attained ITIL v3 Foundations and ITIL Practitioner certifications.
As this is just an example of my abilities, please refer to my enclosed resume for additional senior-level IT and business systems analysis leadership experience.
I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Yyyyyy x. yyyyyy
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