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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Abc@xyz.com

 

Accomplished Professional eager to contribute 25 years of healthcare accounting experience to a progressive opportunity involving all aspects of the revenue cycle.

 

Profile of Qualifications

 

  • Regarded for ability to streamline process improvement initiatives, resulting in maximized efficiency throughout daily operations.
  • Dynamic communication skills, instrumental to resolving inquiries and promoting high level of customer satisfaction.
  • Skilled in ensuring accuracy throughout insurance and billing processes.
  • Experienced in leveraging industry knowledge to contribute to development of new customer service department from ground up.

 

Key Areas of Expertise

 

   Interpersonal Communication

   Quality Assurance

   Insurance Verification

   Process Improvement

   Billing Operations

   ICD-10 Knowledge

   Customer Service

   Organizational Management

   MS Office

 

Professional Synopsis

 

Thomas Jefferson University Hospitals 2007-Present

Research Representative

         Leverage strong customer service and solution development skills to implement effective resolutions to promote customer satisfaction.

         Resourcefully distinguish between primary and secondary insurance providers, key to maintaining efficiency throughout billing operations.

         Tactically identify areas of weakness and develop innovative process improvement strategies.

         Recognized as one of first 100 employees to complete ICD-10 Healthstream Testing.

 

Thomas Jefferson University Hospitals 1997-2007

Senior Representative, Customer Service Department

         Contributed extensively to overall creation of customer service department within hospital.

         Chief responsibilities included correspondence management and conducting patient callbacks.

 

Thomas Jefferson University Hospitals 1991-1997

Financial Counselor

         Fulfilled key role verifying insurance information, pre-certifying and admitting patients.

         Demonstrated excellent communication and organizational skills throughout daily operations.

 

Education & Professional Development

 

Coursework Completed, Temple University, Philadelphia, PA

AAHAM CRCS Certification, LITMOS; Active through 2019

AAHAM CRCP-I Certification; In Progress

Essentials in Computing Course; 2011

 

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