- 2405 Lawnwood Circle Ÿ Woodlawn, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Business Analyst ▪ Solutions Consultant

Qualifications Profile

    Self-motivated and results-driven solutions provider in the fields IT, project management, and business/systems analysis with more than 25 years in the healthcare, retirement fund management, and business consulting sectors.

-    Proven dedication to delivering precise functional system specification addressing use requirements based on extensive analyses of business processes that enable the development and implementation of efficient and responsive IT solutions.

-    Detail-oriented, analytical and methodical with critical thinking to resolve systems issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize budgetary resources to achieve outstanding results in process analysis, documentation, and systems development.

    Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.

Key Expertise

Business Operations

    Relationship Management (Clients, Stakeholders, Public, & Vendors)

    Compliance Management (ERISA, & IRS Laws, etc.)

    Change Management

Full Cycle Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Joint/Rapid Application Development

    Stress & User Acceptance Testing

    Functional/Technical Systems Specification

    Documentation Management

Technical

    OS: Mainframe TSO/ISPF & CICS Test environment, & MS Windows

    Apps: SunGard Products OmniPlus EBS, OmniPlan EBS, Trustmark/SRT (version 1.3), & Omni Script

    DBMS: DB2

    Productivity Tools: MS Office

    PM Tools: MS Project

Professional Experience

T. Rowe Price Owings Mills, XXXXXX

    Configure and manage the test environment for User Acceptance Testing (UAT), creating Mainframe and Omni Plus scenarios in conducting all test sessions of client s newly developed systems, documenting and executing test requirements, and ensuring that functional business requirements were captured using TSO, JCL, and DB2 tables.

    Regularly interact with business sponsors to collect and develop both high level and detailed system requirements that meet client expectations, while facilitating analysis of business processes to identify areas of improvement or risk

    Provide strategic and tactical IT direction in leading analysis teams to complete functional business process documentation in steering systems development, standardizing analysis methods and templates.

    Oversee transactions involving the transfer of millions of dollars in assets.

    Verify and update DB2 tables, serving as Subject Mater Expert (SME) for processing and testing new systems.

Centers for Medicare and Medicaid Services (CMS) Xxxxxx, XXXXXX

    Interacted with users/clients to obtain, analyze, and document business requirements in any systems development project, facilitating meetings to map current processes and identify improvement opportunities and risks.

    Maintained MS Project scheduled for the contractors while leading cross-functional teams in multiple JAD Sessions in business process analysis, defining and documenting system requirements, and setting up UAT processes.

T. Rowe Price Owings Mills, XXXXXX

    Managed and prioritized multiple concurrent projects with tight deadlines, developing and executing MS Project schedules during the initiation phase of the project, while securing approvals and scheduling of project resources/budgets.

    Interacted with users, clients, and business partners, leading multiple JAD Sessions with cross functional teams to finalize and document user system specifications, and developing test scripts for UAT in Omni and TSO.

    Standardized process analysis techniques that identified actionable areas of improvement and risks.

    Addressed client and user requests and issues regarding system requirements and performance, escalating issues as needed with subsequent follow through for prompt resolution.

    Conducted solution presentations before clients, acting as SME in IT investments, data/systems migration, and conversion, and business process analysis and data mapping.

    Liaised between Programmers and New Business group to bridge a common understanding in full-cycle IT projects, defining system requirements and UAT processes that ensured successful system implementation.

- 2405 Lawnwood Circle Ÿ Woodlawn, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Serco Fairoaks, VA

    Interacted regularly with users, clients, and business partners to gather, evaluate, and ensure clarity of their process requirements, changes, and potential impacts in aid of developing functional system specifications.

    Served as liaison between programmers and users in developing and conducting systems audits and tests.

NRECA Arlington VA

    Performed day-to-day administration/record keeping of 401(k) plans using OmniPlus, conducting daily reconciliation of asset accounts, documenting procedures for daily transaction workflows in OmniPlus, .

    Served as a SME on systems analysis, developing and executing training programs on processing adjustments, setting up system test sessions and developing/implementing system test cases,

    Analyzed operation processes and provided feedback on the establishment of all new products and services

T. Rowe Price Owings Mills, XXXXXX

    Served as Technical liaison bridging Programmers and Operations Group to arrive at a common understanding of IT Project scope, system analysis expectations, and business processes deliverables, facilitating multi-functional meetings that included clients and the technical team of programmers/developers to gain consensus on projects.

    Prepared testing cases in the Quality, Development, & Production systems environment, developing and executing UAT tests scripted in MS Excel, and assisting developers in resolving errors found during UAT sessions.

    Verified and updated DB2 tables, processing daily routines in TSO, JCL, and Omni I/O, assisting with data and system conversions, and providing systems analysis that enhanced existing OmniPlus processing.

    Interacted with business sponsors to develop high level and detailed system requirements, analyzing current business processes to identify risks and improvement opportunities for effective and efficient automation, and evaluating user requirements to document functional and technical system specifications.

Aon Consulting Xxxxxx, XXXXXX

    Provided routine administration/record keeping of balance forward 401(k) plans, analyzing and resolving adjustments and transactions via Trustmark record keeping system.

    Assisted in the system conversion process from Trustmark to OmniPlus, developing and conducting extensive testing covering test scenarios, developing system functional requirements and writing transaction procedures for OmniPlus

    Interacted with all levels of the business to determine functional system requirements and achieve shared objectives, leveraging skills in documentation and verbal interpersonal communication.

    Reviewed and evaluated system plan documents to ensure compliance with ERISA and IRS laws.

ICMA Retirement Corp. Washington, DC

T. Rowe Price Owings Mills, XXXXXX

Education & Credentials

B.S. in Accounting, VILLA JULIE COLLEGE (Renamed STEVENSON UNIVERSITY) Stevenson, XXXXXX (1996)

Professional Training & Certifications

    Training courses in Microsoft Excel, Word, PowerPoint

    Basic Supervision Seminar, AMA (2000)

American Society of Pension Actuaries

    Pension Administration Course Certificate (1996)

    Administration and Consulting Aspect of Defined Contribution Course (1996)