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4588 Fountain Ave., #5 ￨ Xxxxxx,
CA xxxxxx
xxx-xxx-xxxx ￨ abc@xyz.com
Summary of Qualifications
Talented IT professional with valuable, hands-on experience as well as excellent diagnostic skills
Experience collaborating effectively with a diverse team of personnel in a dynamic and fast-paced setting.
Stellar listening, verbal communication and interpersonal skills to build relationships with key stakeholders.
Outstanding programming (Java, C, C++, SQL) and relational database management (MySQL) skills.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Fluent in English and Urdu.
Areas of Expertise
> Agile Project Management > Quality Assurance/Testing > Black Box Testing
> Software Development > Information Security Systems > System Databases
> System Upgrades/Backups > Network Communication with TCP/IP > Data Backup and Retrieval
Professional Experience
Administrator/System Analysis, Fountain Liquor & Mart Xxxxxx, CA Aug. 2008-Aug. 2016
Diagnosed and troubleshooted processing issues with Windows and UNIX operating systems.
Performed preventative maintenance and upgrades to ensure network, system and data availability and integrity.
System Analyst, Black Box Testing, The ZPS Pakistan Jan. 2004-June 2007
Performed blackbox, regression, unit and performance testing, including responsive design testing for mobile, web and desktop applications.
Assisted help desk staff with start-up, shut down and first-level troubleshooting assistance.
Demonstrated expertise with Windows 7/10 and Macintosh operating systems and Norton Utilities for Anti-virus protection.
Completed programming tasks in C, Visual Basic and SQL.
Education
Computer Science Diploma, Government College For Women Narowal
Master of Arts (MA), Political Science, University of the Punjab
Bachelor of Education (B.Sc.Ed), University of the Punjab
Continuing Education and Training
System Analysis Certified; earned 2017
Information
Technology: System Analysis Coursework, University of Xxxxxx, Xxxxxx (UCLA)
QA Software Testing/Blackbox Testing Coursework, UCLA
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