Customer relations leader with a work history of earning promotions to positions of greater responsibility.

  Nearly 15 years of valuable, hands-on experience at Office Depot, resolving customer complaints.

  Proactively identified and resolved problems in real time using patience, diplomacy and tact.

  Sound judgment, time management, attention to detail and organizational skills.

  Demonstrated a proven ability to work well independently as well as part of a team.

Office Depot Boca Raton, FL Sept. 2001-Mar. 2016

Subject Matter Expert, Loyalty Program (Nov. 2013-Mar. 2016)

  Provided exceptional service to customers to maintain their loyalty and business.

  Displayed stellar listening, verbal communication and interpersonal skills to identify customer concerns.

  Maintained diplomacy and tact to understand customer frustrations and work toward a solution.

  Trained, mentored and coached personnel located in offshore call centers on best client service practices.

  Monitored the performance of individual personnel in order to provide recommendations.

Loyalty Program Specialist (Mar. 2005-Nov. 2013)

  Gained the trust, confidence and respect of executives to resolve complaints on their behalf.

  Communicated effectively with vendors to resolve customer complaints.

  Replied to complaints filed with the Better Business Bureau.

  Conducted research on behalf of the Legal Department regarding complaints to the Attorney General.

Commercial Customer Service Representative (Sept. 2001-Mar. 2005)

  Answered incoming telephone calls from customers and processed orders for various types of products.

  Identified and resolved late deliveries and missing items in an accurate, timely and efficient manner.

Previously:

Administrative Assistant, Eagle Trace Community Association Coral Springs, FL Mar. 1999-Feb. 2001

  Communicated effectively with residents and vendors in person, over the telephone and via email.

  Processed accounts payable invoice and inventory control records in a quick and efficient manner.

Associate of Arts (AA), Name of School; expected to graduate Month Year

Dear Hiring Manager:

With this letter, I wish to express my genuine interest in joining your organization as a (INSERT JOB TITLE).

As demonstrated in the accompanying resume, I am a customer relations leader with a work history of earning promotions to positions of greater responsibility. I have nearly 15 years of valuable, hands-on experience at Office Depot, resolving customer complaints. In this capacity, I proactively identified and resolved problems in real time using patience, diplomacy and tact. I ve also demonstrated sound judgment, time management, attention to detail and organizational skills. Among my unique skills and abilities:

  Maintained diplomacy and tact to understand customer frustrations and work toward a solution.

  Trained, mentored and coached personnel located in offshore call centers on best client service practices.

  Monitored the performance of individual staff in order to provide recommendations for improvement.

  Gained the trust, confidence and respect of executives to resolve complaints on their behalf.

  Conducted research on behalf of the Legal Department regarding complaints to the Attorney General.

  Identified and resolved late deliveries and missing items in an accurate, timely and efficient manner.

As your customer service leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx