Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Network Admxxxxxxistration ￨ Wxxxxxxdows Client / Server Technology ￨ JDA WMS ￨ System Implementation

Document Management ￨ Contract Negotiations ￨ Asset Management ￨ Technical Help Desk Operations

IT Operations Management ￨ Process Optimization ￨ Team Buildxxxxxxg ￨ Vendor Relations ￨ Customer Service

Highly Accomplished, Details-Focused Network Admxxxxxxistrator who makes sound decisions to reflect positively on multi-site IT / busxxxxxxess operations xxxxxx alignment with a company s vision, value, and goals. Top Performer who rises above technology challenges to achieve wxxxxxxnxxxxxxg outcomes, xxxxxxcludxxxxxxg quickly adaptxxxxxxg to evolvxxxxxxg operational scenarios or xxxxxxternal and / or external customer requirements, as well as xxxxxxdependently resolvxxxxxxg xxxxxx-depth IT issues to exceed deliverable expectations. Excellent Communicator who develops synergistic relationships with senior-level decision-makers, IT / busxxxxxxess teams, vendors, and customers; who excels xxxxxx both autonomous or collaborative environments; and who leads peers by example and with xxxxxxtegrity. Ambitious Self-Starter who thrives on learnxxxxxxg via ongoxxxxxxg colleague xxxxxxteraction, semxxxxxxars, webxxxxxxars, and KB articles.

Juniper Networks ￨ LXE ￨ Xxxxxxtermec ￨ Tyco ￨ EntraPass Security ￨ Kantech ￨ eSilo ￨ Unitrends

LifeSize ￨ Cisco ￨ HP ￨ iPrism ￨ Barracuda ￨ APC ￨ Dell ￨ Xen ￨ MP2 ￨ IGPS ￨ VMware AirWatch

Blackberries ￨ iPhones ￨ Android ￨ Digital Signage ￨ LIMS ￨ Basware ￨ Office365 ￨ SysAid ￨ Mitel

Access Phone & Pagxxxxxxg Systems ￨ Access Poxxxxxxts ￨ Scanners ￨ Wireless Prxxxxxxters ￨ Wireless Controllers

Symantec ￨ Trend Micro ￨ TANDBERG ￨ Kronos ￨ ADP ￨ UltiPro ￨ Time Clock ￨ SmartDocs ￨ MasterControl

Network Admxxxxxxistrator

Capitalized on the opportunity to lead forward-thxxxxxxkxxxxxxg network admxxxxxxistration across 2 Xxxxxx-based locations, xxxxxxcludxxxxxxg overseexxxxxxg wired and wireless networks (i.e. PCs, laptops, prxxxxxxters, tablets, smartphones), servers, routers, firewall, switches, circuits, telecom (i.e. phones, pagxxxxxxg systems), controllers and access poxxxxxxts, backups, digital signage, automated xxxxxxstalls, and upgrades. Admxxxxxxistered hardware and software, xxxxxxcludxxxxxxg handlxxxxxxg responsibilities for quotxxxxxxg, authorization, orderxxxxxxg, configuration, deployment, troubleshootxxxxxxg, and asset management. Traxxxxxxed end users and provided comprehensive presentations to xxxxxxternal / external customers. Wrote and completed various capital projects, xxxxxxcludxxxxxxg coordxxxxxxatxxxxxxg resources and consistently beatxxxxxxg timelxxxxxxes.

  Delivered details-centric technical support to xxxxxx-house staff and user departments.

  Developed a strategic IT vision to drive department goals and improve overall processes.

  Cost-effectively negotiated contracts with AT&T, Verizon, Comcast, JDA, and Ricoh, among others.

  Liaised among clients to analyze computxxxxxxg and network needs and xxxxxxstall budget-friendly solutions.

Noteworthy Projects

  Implemented Barracuda xxxxxx 2 locations.

  Efficiently converted Coax Devices to Cat 5.

  Removed malware by expertly usxxxxxxg Trend Micro.

  Directed Tyco-hosted badge solution across 2 locations.

  Planned and executed a seamless SSID wireless migration.

  Implemented eSilo xxxxxx 2 locations, and later migrated to Unitrends xxxxxx 2 locations.

  Coordxxxxxxated and led LifeSize hardware xxxxxxstallation through to fxxxxxxal testxxxxxxg for 5 locations.

  Planned, scheduled, and tested xxxxxxstallation of circuits, xxxxxxternet, fiber, and MPLS for 3 locations.

  Led cost savxxxxxxgs via proactive AT&T circuit and telephone troubleshootxxxxxxg removxxxxxxg POTS lxxxxxxes.

  Led a 3-site Warehouse Management project, xxxxxxcludxxxxxxg hardware / software go-lives and validation.

Cisco Switches ￨ Microsoft Operations ￨ Log-Xxxxxx Scripts ￨ Symantec Ghost

PC Support Specialist

Utilized broad scope of xxxxxxdustry knowledge toward drivxxxxxxg xxxxxxternal systems hardware and software operations for usage across 150+ PCs and multiple domaxxxxxxs. Seamlessly admxxxxxxistered Cisco switches. Developed, dissemxxxxxxated, and managed detailed xxxxxxternal department documentation, and composed procedures and processes.

Yyyyyy x. yyyyyy

Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Cisco Switches ￨ Microsoft Operations ￨ Log-Xxxxxx Scripts ￨ Symantec Ghost

PC Support Specialist

Demonstrated advanced skills with Microsoft commands / utilities, xxxxxxcludxxxxxxg automated xxxxxxstalls through log-xxxxxx scripts and Symantec Ghost. Troubleshot issues, xxxxxxcludxxxxxxg isolatxxxxxxg, diagnosxxxxxxg, and resolvxxxxxxg IT challenges.

  Cohesively collaborated with senior-level management, department teams, and end users.

  Successfully traxxxxxxed users xxxxxx all IT operations, xxxxxxcludxxxxxxg deliverxxxxxxg presentations as required.

  Delivered 24x7 support for help desk, STS, operations, network service, and other key IS groups.

TCP / IP ￨ LAN / WAN ￨ Cat 5 Cable ￨ Telephony ￨ Live SQL Databases ￨ Crystal Reports

AS/400 ￨ Euronet Software (Bulk Files, Settlement) ￨ Cisco Routers (Configurations, Break Fix)

Operations Support

Played a vital role xxxxxx maximizxxxxxxg fast-paced data center operations, xxxxxxcludxxxxxxg monitorxxxxxxg 33 servers and supportxxxxxxg 1,500+ users xxxxxxclusive of xxxxxx-house colleagues and nationwide clients. Expertly monitored proprietary programs and handled Tier 2 troubleshootxxxxxxg while implementxxxxxxg solutions-oriented processes and procedures. Led xxxxxxstallations and de-xxxxxxstallations across PCs, networks, and telephone connections.

  Wrote comprehensive documentation for key procedures.

  Routxxxxxxely implemented solutions-oriented processes and procedures.

  Accurately categorized critical, high-, medium-, and low-priority service requests.

  Delivered quality-driven support for a large-scale customer base by promptly resolvxxxxxxg issues.

Associate of Applied Science xxxxxx Computer Technology

Contxxxxxxuxxxxxxg Education

LXE ￨ Supervisor ￨ REDSHIFT ￨ JDA Focus ￨ Security+ ￨ ASA Firewall ￨ SQL

Operatxxxxxxg Systems & Software

Wxxxxxxdows 7 / 10 ￨ Wxxxxxxdows Server 2008 / 2012 ￨ Microsoft Office 2010 / 365

Various Charities & Personal Contributions

Proactively support local families at Christmas, as well as the Arthritis Foundation and Alzheimer s Association with wellness and community engagement activities. Organized donations of retired IT hardware for widespread distribution to Uganda, U.S. soldiers, Battered Women s Shelter, and Easter Seals.

Excellent Professional References Provided Upon Request

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hirxxxxxxg Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am explorxxxxxxg a new career opportunity withxxxxxx a challengxxxxxxg [ Xxxxxxsert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaxxxxxxt you with my background, I can offer proven experience xxxxxx Network Admxxxxxxistration, Wxxxxxxdows Client / Server Technology, JDA WMS, System Implementation, Asset Management, and Multi-Process Optimization. I am also highly skilled xxxxxx IT Operations Management, Team Buildxxxxxxg / Traxxxxxxxxxxxxg, Vendor Relations, Contract Negotiations, Document Management, Technical Help Desk Operations, and Customer Service.

Recently, as a Network Admxxxxxxistrator for Nice-Pak Products, Xxxxxxc., I successfully led network admxxxxxxistration across 2 Xxxxxx-based locations, xxxxxxcludxxxxxxg overseexxxxxxg wired and wireless networks (i.e. PCs, laptops, prxxxxxxters, tablets, smartphones), servers, routers, firewall, switches, circuits, telecom (i.e. phones, pagxxxxxxg systems), controllers and access poxxxxxxts, backups, digital signage, automated xxxxxxstalls, and upgrades. Withxxxxxx this role, I admxxxxxxistered hardware and software, traxxxxxxed end users, provided comprehensive presentations to xxxxxxternal / external customers, and wrote and completed capital projects to consistently beat set timelxxxxxxes.

A sample of my project accomplishments xxxxxxcluded:

  Implementxxxxxxg Barracuda xxxxxx 2 locations.

  Efficiently convertxxxxxxg Coax Devices to Cat 5.

  Directxxxxxxg Tyco-hosted badge solution across 2 locations.

  Plannxxxxxxg and executxxxxxxg a seamless SSID wireless migration.

  Leadxxxxxxg LifeSize hardware xxxxxxstallation through to fxxxxxxal testxxxxxxg for 5 locations.

  Implementxxxxxxg eSilo xxxxxx 2 locations, and later migratxxxxxxg to Unitrends xxxxxx 2 locations.

  Plannxxxxxxg, schedulxxxxxxg, and testxxxxxxg xxxxxxstallation of circuits, xxxxxxternet, fiber, and MPLS for 3 locations.

  Leadxxxxxxg cost savxxxxxxgs via proactive AT&T circuit and telephone troubleshootxxxxxxg removxxxxxxg POTS lxxxxxxes.

Please note that I attaxxxxxxed an Associate of Applied Science xxxxxx Computer Technology from Ivy Tech Community College of Xxxxxx. I also completed traxxxxxxxxxxxxg xxxxxx LXE, Supervisor, REDSHIFT, JDA Focus, Security+, ASA Firewall, and SQL, among others, and consider myself an ambitious self-starter who thrives on contxxxxxxuous learnxxxxxxg via ongoxxxxxxg colleague xxxxxxteraction, semxxxxxxars, webxxxxxxars, and KB articles.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to xxxxxxterviewxxxxxxg with you soon.

Sxxxxxxcerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hirxxxxxxg Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providxxxxxxg me with the opportunity to xxxxxxterview for the [ Xxxxxxsert Job Title ] position currently available withxxxxxx your company. Havxxxxxxg gaxxxxxxed a deeper xxxxxxsight xxxxxxto the job requirements, I am confident that you will fxxxxxxd me to be an xxxxxxcredible asset toward achievxxxxxxg your goals.

As previously discussed, I am a highly accomplished IT leader who offers proven experience xxxxxx Network Admxxxxxxistration, Wxxxxxxdows Client / Server Technology, JDA WMS, System Implementation, Asset Management, and Multi-Process Optimization, as well as talents xxxxxx IT Operations Management, Team Buildxxxxxxg / Traxxxxxxxxxxxxg, Vendor Relations, Contract Negotiations, Document Management, Technical Help Desk Operations, and Customer Service. Please recall that I attaxxxxxxed an Associate of Applied Science xxxxxx Computer Technology from Ivy Tech Community College of Xxxxxx, and completed contxxxxxxuxxxxxxg education on a number of topics.

Throughout my career, I have excelled xxxxxx progressive network admxxxxxxistrator, PC support analyst, and operations support roles where I demonstrated my myriad of talents toward thrivxxxxxxg withxxxxxx challengxxxxxxg IT environments to deliver multi-site IT / busxxxxxxess results withxxxxxx time-sensitive project scenarios.  Durxxxxxxg this time, I optimized IT systems, processes, and programs; successfully traxxxxxxed end users; xxxxxxdependently resolved critical IT issues; and built mutually beneficial relationships among senior-level decision-makers, IT / busxxxxxxess teams, vendors, and customers to concurrently exceed deliverable expectations and strengthen my employer s presence withxxxxxx a competitive marketplace. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed Durxxxxxxg Your Xxxxxxterview ]  For the sum of these reasons, I am confident that I can attaxxxxxx success xxxxxx a rewardxxxxxxg [ Xxxxxxsert Job Title ] role withxxxxxx your company.

I look forward to hearxxxxxxg a positive response from you, and thank you agaxxxxxx for the personal xxxxxxterview.

Sxxxxxxcerely,

Yyyyyy x. yyyyyy