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Yyyyyy x. yyyyyy

2304 S. Lakeline Blvd., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~



Career Profile


Key Contributor & Effective Leader supporting large-scale technical projects in fast-paced and high-stress environments within a variety of industries. Experienced in managing cross-functional teams, monitoring project workflow/timelines, implementing strategies, and ensuring compliance with client requirements. Equipped with a keen ability to leverage skills in project management to introduce new tools for cost/time savings and efficiency improvements.


Proficient in: Server 2008/2011/2012, Windows XP, Wan/Lan Topologies, Active Directory, PowerShell Scripting, Office 365, Microsoft SharePoint 2013, Mikrotik, Meraki, PFSense Routers, Load Balancers, Switches, Access Points, Open Source Intelligence Tools, Google Apps, Remote Desktop, and Remote Network Monitoring Software


Key Competencies


Complex Business Analysis Project Management Resource Planning Performance Management

Staff Management/Development Cyber Security Standards Group Policy Management Project Scheduling

Streamlining Operations Software Quality Assurance Strategy Development Training/Coaching

Change Management System Migrations/Integrations Process Development/Deployment


Professional Experience

Aspen Heights, Austin, TX July 2015-Present

IT Analyst

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels in addition to improving corporate IT infrastructure

  Identify and correct critical flaws within internal systems, continuously strive to improve IT efficiency, and facilitate technical software/hardware upgrades

  Review escalated technical support issues, design innovative operating strategies, managing Active Directory accounts, and perform security compliance checks

  Play a lead role in training others on scamming, phishing, and various other attacks along with managing assets and software licensing


Answer IT, LLC, Belleville, WI April 2011-July 2015

Network Operations Manager

  Coordinated operational tasks within a third-party IT provider which included creating IT workflows, managing complex technical projects, and coordinating on-site visits

  Reviewed client technical needs and made appropriate product recommendations, obtained cloud backups using various products, and assisted with human resources/recruiting tasks

  Successfully used a proprietary database ticketing system in order to track the highest calling client along with resolving critical issues




Master of Science, Project Management, University of Wisconsin-Platteville, Platteville, WI (2017)

Project Management Certificate, University of Wisconsin-Platteville, Platteville, WI (2016)

Bachelor of Science, Information Technology, Herzing University, Madison, WI

Associate s Degree, Information Technology, Madison College, Madison, WI

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