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Yyyyyy x. yyyyyy
2304 S. Lakeline Blvd., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Key Contributor & Effective Leader supporting large-scale technical projects in fast-paced and high-stress environments within a variety of industries. Experienced in managing cross-functional teams, monitoring project workflow/timelines, implementing strategies, and ensuring compliance with client requirements. Equipped with a keen ability to leverage skills in project management to introduce new tools for cost/time savings and efficiency improvements.
Proficient in: Server 2008/2011/2012, Windows XP, Wan/Lan Topologies, Active Directory, PowerShell Scripting, Office 365, Microsoft SharePoint 2013, Mikrotik, Meraki, PFSense Routers, Load Balancers, Switches, Access Points, Open Source Intelligence Tools, Google Apps, Remote Desktop, and Remote Network Monitoring Software
Key Competencies
Complex Business Analysis Project Management Resource Planning Performance Management
Staff Management/Development Cyber Security Standards Group Policy Management Project Scheduling
Streamlining Operations Software Quality Assurance Strategy Development Training/Coaching
Change Management System Migrations/Integrations Process Development/Deployment
Professional Experience
Aspen Heights, Austin, TX July 2015-Present
IT Analyst
Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels in addition to improving corporate IT infrastructure
Identify and correct critical flaws within internal systems, continuously strive to improve IT efficiency, and facilitate technical software/hardware upgrades
Review escalated technical support issues, design innovative operating strategies, managing Active Directory accounts, and perform security compliance checks
Play a lead role in training others on scamming, phishing, and various other attacks along with managing assets and software licensing
Answer IT, LLC, Belleville, WI April 2011-July 2015
Network Operations Manager
Coordinated operational tasks within a third-party IT provider which included creating IT workflows, managing complex technical projects, and coordinating on-site visits
Reviewed client technical needs and made appropriate product recommendations, obtained cloud backups using various products, and assisted with human resources/recruiting tasks
Successfully used a proprietary database ticketing system in order to track the highest calling client along with resolving critical issues
Education
Master of Science, Project Management, University of Wisconsin-Platteville, Platteville, WI (2017)
Project Management Certificate, University of Wisconsin-Platteville, Platteville, WI (2016)
Bachelor of Science, Information Technology, Herzing University, Madison, WI
Associate s Degree, Information Technology, Madison College, Madison, WI
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