Dedicated and accomplished Retail Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Operations Management Product Merchandising Retail Store Management Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising Visual Merchandising

  Directed day to day operations within a fast-paced retail store which had over 20 employees and annual revenue of over 1 million

  Supervised a team of Store Associates which required providing individualized coaching and guidance along with handling employee relations issues

  Created staff schedules in addition to designing and implementing associate trainings focused on professionalism, diversity awareness, up-selling techniques, and loss prevention

  Coordinated operations management logistics which included leading merchandising, creating competitive pricing strategies, and monitoring sales goal completion

  Created a detailed store budget which included completing forecasting, oversaw quality assurance tasks, and recruited/trained new staff members

  Analyzed and diffused escalated customer service situations, provided evaluations to staff members, and successfully increased store sales revenue

  Led the operations of a retail store which staffed 18 employees, designed innovative marketing tools, wrote advertising copy for special events, and improved customer engagement

  Monitored staff schedules to ensure appropriate coverage, coached staff members on the corporate vision/goals, and completed cash/transaction reconciliation

  Awarded Sales Manager of the Year (2006, 2008, 2009)

Additional Professional Experience Includes: Retail Store Manager, Maurices and Retail Store Manager, Payless Shoe Source, 2000-2003