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Profile of Qualifications
Motivated, driven and adept business professional and armed services veteran with a strong legal background. Possesses a dynamic administrative support skill set developed through experience as an entrepreneur, administrative assistant and technical support provider. Skilled in holistically addressing employer challenges using cutting-edge solutions, including process improvements designed to increase efficacy, client satisfaction and bottom-line results. Presently in search of a legal role with a reputable and hardworking law firm or real estate agency; open to roles that will allow for leverage of degree studies.
Key Areas of Knowledge & Expertise
Office Administration | Retail | Cross-Functional Teamwork | Supervisory Skills | Training & Development | Manuals
Technical Support | Legal Research, Writing & Filing | Documentation & Reporting | Accounts Payable/Receivable
Contract Negotiation | Bookkeeping | Payroll Functions | Spreadsheet & Database Creation | Web Design & Development
Record Management | Inventory Control | Westlaw | ICCES | MS Office | e-Commerce | ADP Pay Expert | EZ-Labor
Professional Experience
Gordon & Associates Real Estate Services: Administrative Assistant III (2011-Present)
Prepare real estate paperwork and contracts in alignment with the direction of licensed Real Estate Agent
Develop related exhibits, collect funds and obtain lender pre-approval information
Utilize strong attention to detail in preparing contract revisions and legal paperwork
Seamlessly coordinating services with third-party vendors, e.g. Inspectors, Surveyors and Mortgage Lenders
Create and set forth procedural measures that lend to a smoothly-operating office environment
Lead all administrative operations including equipment repairs, inventory and shipping/receiving measures
Craft and maintain team filing systems for listings, contracts, legal forms, correspondence and other essential items
Dish Network: Customer Care Specialist II (2014-Present)
Replied to inbound sales and customer service inquiries specific to DISH s services, products, hardware and accessories
Aimed to achieve issue resolution with a single call and foster lasting client relations in the process
Assisted customers with technical questions regarding installation, trouble shooting, and hardware operation
Worked in conjunction with the Operations Department to establish call types and trend failures; collaboratively formulated diagnostic improvements in a continual effort to provide high-caliber client care
Marketed and sold entertainment products and services, along with hardware systems/accessories and databases
the Original Cigar Store: Owner/Manager (2004-2011)
Prepared and submitted legal documents to local and state government entities; developed documents focused on taxes, incorporation, business licensing and regulatory compliance matters
Clearly and accurately processed bi-weekly payroll paperwork and commissions
Collected, reconciled, handled and disbursed sales funds in order to pay vendors accurately and on time
Greeted and assisted all patrons; quickly responded to any customer inquiries and concerns as they arose
Assessed sales activities to ensure that all clients received suitable service and high-quality products
Supervised personnel; trained each on sales, inventory and cash reconciliation best practices
Created databases, web designs and maintenance measures for e-commerce and point-of-sale systems
Also served as a Journeyman/Administrative Assistant with Gash Electric, a Journeyman/HVAC with Sheet Metal Workers Local #9, as well as a Submarine- Qualified /Torpedoman s Mate NWT with the United States Navy
Education
Associate s Degree, Legal LPA, Everest College
Associate s Degree, Industrial Design, Colorado School of Art
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