Dynamic, driven and collaborative professional with a proven ability to fuse interests stemming from clients and employer alike. Skilled in leading cross-functional teams to achieve success; also works well as an independent contributor to manage and tend to customer expectations. Thrives in fast-paced, deadline-driven environments that demand self-motivation and adaptability. Skilled in developing and executing empathy-focused customer solutions to more than one client at a time. Able to think swiftly without compromising service delivery. Efficaciously surpasses target goals while upholding high quality levels. Looking to obtain a manager position that will allow for continued use of skills in a customer service setting.

Conflict Resolution | Time Management | Strategic Planning | Problem Solving | Critical Thinking | Decision Making | Interpersonal Communication

Supervisory Skills | Payment Transactions | Windows OS | Internet Browsers | MS Office | Instant Messenger

         Recruit, hire, train and supervise Agents; ensure that each one possesses the capabilities needed to meet service objectives

         Craft reports focused on various facets of Call Center performance; share information with other members of the management team

         Approach escalated problems logically and soundly to fuel positive customer outcome; assess the needs of each and offer products and services that align with their respective financial needs

         Gather and analyze data resulting from varied scenarios and offer effective follow-up suggestions

         Empathetically, yet professionally fuel verbal and written communication with external and internal customers alike

         Lead beta product testing for potential offers received by the company

         Recognize and amend any inconsistencies specific to improper payment application

         Manage credit card chargebacks and refunds, as well as research omitted or mishandled payments

         Transported and retrieved products located in various areas across the state of Florida

         Maintained proper DOC documentation to ensure regulatory compliance

         Produced ready-mix concrete for customer use based on their order specifications

         Fostered a client-focused environment for current and potential customers alike

         Crafted and executed all program activities in partnership with a staff of up to 11 professional staff members; liaised with participants in scheduled events and pre-vocational programs

         Partook in resident training programs designed for self-help and social development; advocated continually for disabled persons

         Created and maintained files essential to daily programmatic operations

         Catered to the needs of physically and emotionally disabled individuals in achieving their respective day-to-day goals

         Served in an integral capacity to assist the House Manager with staffing concerns and individual issues as they arose

Also serve as a Disc Jockey within the local area

CDL Class A License, TDI CDL Truck Driving School

Completed Courses, Burlington County Community College

Certificate, Medical Billing and Coding, Health Service Administration (HSA), Prism Academy

Volunteer, Harvest Time International, JP Morgan Chase Business Resource Group