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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com
Summary of Qualifications
Award-winning customer service management leader with a work history of exceeding performance goals.
Demonstrated ability to bring out the best in team members, maximizing their potential to excel.
Excellent listening, verbal communication and interpersonal skills to work well with clients and colleagues.
Stellar time management, attention to detail and organizational skills, including prioritizing tasks.
Areas of Expertise
Team Building Staff Training/Coaching Merchandising
Profit and Loss Conflict Resolution Inventory Control
Policies & Procedures Report Generation Loss Prevention
Work History
The Home Depot 1985-Present
Merchandising Assistant Store Manager (2015-Present)
Lead a team of more than 100 store associates, including up to 16 department supervisors.
Interview candidates for employment opportunities and hire team members that are an ideal fit.
Train team members on best practices of customer service, sales and daily operations.
Oversee merchandising displays designed to catch the eye of consumers shopping in the store.
Provide outstanding service to customers in a dynamic and fast-paced environment.
Educate customers about a number of different products and services to meet their needs.
Maintain diplomacy and tact to satisfactorily identify and resolve a variety of challenges.
* Roles prior to 2015 include Specialty Sales Manager and numerous other titles
* Certified as a Cashier, Trainer/Mentor, Administrative Assistant and Store Manager
Spearheaded sales of high-ticket items pertaining to flooring, kitchen, roofing, siding, windows, HVAC and carpeting, among other services.
Mentored and coached team members on best practices of daily operations, including building relationships with customers and colleagues.
Education
Bachelor of Science (BS), Management, Alabama A&M University
Continuing Education and Training
Earned numerous certificates for completing workshops, including Women in Leadership, The Home Depot
Community Involvement
Served on the Board of Directors for The Eastern Shore Literacy Council
Volunteer, Habitat
for Humanity, American Cancer Society and Maryvale Elementary School
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