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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 731-796-7570~


Career Profile


Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in leading projects, managing cross-functional teams, and implementing innovative processes.


Key Competencies


Operations Management Business Development Retail Store Management Attention to Detail

Microsoft Office Suite Recruiting Staff Members Vendor Management Contract Negotiation

Regulatory Compliance New Store Launches Merchandise Management Acquisition Due Diligence

Training/Coaching P&L Management Strategy Development Process Improvement


Professional Experience

Abernathy s Harley Davidson & Polaris/Honda/Yamaha/KTM 2003-Present

General Manager (2013-Present)

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Design and implement innovative operational strategies, provide training to internal staff members, and generate weekly reports for use by executive management

  Utilize superior communication and interpersonal abilities to manage vendor relationships, diffuse escalated customer service situations, and manage human resources functions

  Ensure marketing and sales strategies align with company goals, monitor operational expenditures, and coordinate weekly meetings with department Managers

  Successfully built the company into the largest Polaris dealership in the country (3,200 Polaris sold annually) in addition to increasing net profitability by over 500%


General Sales Manager/Marketing Manager (2007-2013)

  Handled marketing and sales functions within a retail store environment which included training new sales staff members and reviewing/resolving customer complaints

  Created innovative sales programs aimed at improving staff productivity, monitored sales program metrics, and oversaw all advertising which included social media, digital, print, radio, and TV

  Instrumental in growing Facebook likes from zero to over 53,000, increased website leads to over 9,000 monthly, and increased web traffic from 4,000 unique visitors to over 35,000 unique visitors monthly


Finance & Insurance Manager (2005-2007)

  Facilitated finance operations within the organization which included training new staff members, building relationships with lending companies, and increasing client approval ratings

  Negotiated financial deals with third-party companies in addition to educating clients on GAP and service plans which provided additional revenue to the dealership

Additional Experience with Abernathy s Includes: Salesmen/Marketing Manager (2003-2005)

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 731-796-7570~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in both strategic leadership roles with experience in overseeing complex financial operations, designing innovative operational strategies, and leading cross-functional teams. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in improving productivity and overall efficiency levels.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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