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Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, identifying potential cost saving opportunities, diffusing escalated operational situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with clients, co-workers, and members of management.

Sales/Business Development Client Engagement & Retention Staff Training Contract Negotiation

Revenue Forecasting Strategy Design/Implementation Relationship Management Client Account Management

Process Improvement Strategies Oral/Written Communication Employee Relations & Retention

  Direct day to day sales and business development operations within an educational environment with a focus on increasing productivity and student satisfaction levels

  Design and implement innovative operational strategies, consistently promote the overall mission and corporate strategy, and motivate internal teams

  Supervise customer service/sales teams which requires providing individualized and group training in addition to handling performance management functions such as performance reviews and 1 on 1 meetings

  Maintain a high level of knowledge in regard to basic statistical methods, budget development, and both state and federal regulatory standards

  Successfully exceeded individual sales metrics by up to 110% within a team of 22 Advisors

  Recognized as the highest achieving Phone Sales Advisor (out of 2,000) throughout the entire organization which led to a promotion within 1 year of employment

  Supported customer service logistics within a fast-paced food service environment which required obtaining customer food/beverage orders and diffusing escalated customer service situations

  Consistently promoted a positive customer atmosphere in addition to successfully maintaining 100% accuracy in all orders over a 10-month period

  Oversaw key account management logistics which included developing strategies centered on increasing client retention and improving overall client satisfaction rates

  Managed financial operations such as budget/revenue management, labor cost calculation, and cost reduction strategy development

  Hired and supervised internal staff members, created innovative sales materials, exceeded individual monthly goals by up to 125%, and acted as a Panel Member of the compliance board