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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable Strategic Leader with 10+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, identifying potential cost saving opportunities, diffusing escalated operational situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with clients, co-workers, and members of management.
Key Competencies
Sales/Business Development Client Engagement & Retention Staff Training Contract Negotiation
Revenue Forecasting Strategy Design/Implementation Relationship Management Client Account Management
Process Improvement Strategies Oral/Written Communication Employee Relations & Retention
Professional Experience
Bridgepoint Education (Ashford University) May 2008-Present
Enrollment Services Manager (2009-Present)
Enrollment Advisor (2008-2009)
Direct day to day sales and business development operations within an educational environment with a focus on increasing productivity and student satisfaction levels
Design and implement innovative operational strategies, consistently promote the overall mission and corporate strategy, and motivate internal teams
Supervise customer service/sales teams which requires providing individualized and group training in addition to handling performance management functions such as performance reviews and 1 on 1 meetings
Maintain a high level of knowledge in regard to basic statistical methods, budget development, and both state and federal regulatory standards
Successfully exceeded individual sales metrics by up to 110% within a team of 22 Advisors
Recognized as the highest achieving Phone Sales Advisor (out of 2,000) throughout the entire organization which led to a promotion within 1 year of employment
California Pizza Kitchen June 2007-April 2008
Server
Supported customer service logistics within a fast-paced food service environment which required obtaining customer food/beverage orders and diffusing escalated customer service situations
Consistently promoted a positive customer atmosphere in addition to successfully maintaining 100% accuracy in all orders over a 10-month period
CaseRev Inc. June 2006-May 2007
Account Manager
Oversaw key account management logistics which included developing strategies centered on increasing client retention and improving overall client satisfaction rates
Managed financial operations such as budget/revenue management, labor cost calculation, and cost reduction strategy development
Hired and supervised internal staff members, created innovative sales materials, exceeded individual monthly goals by up to 125%, and acted as a Panel Member of the compliance board
Education
Master of Arts, Organizational Management, Ashford University
Bachelor of Arts, Communication, San Diego Christian College (Cum Laude)
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