Performance-Driven Manager

Sales Operations ~ Channel Development ~ Product Positioning

New Business Generation ~ Account Servicing ~ Client Relations

  Successful professional with integrated management background spanning sales, customer service and team building/leadership through operational and financial; track record of delivering results:

  Assumed accountability for poorest performing district and led from 4^th to 2^nd quartile as well as improved performance metrics from 79% to 96% within one year

  Successfully managed over 100 employees across sales, customer service and operations to continually achieve and surpass goals; 2001-2014

  Consistently exceeded add-on sales production averages; 1997-2001

  One of highest paid commission sales associate among peers; 1997-2001

  Expertise in defining and executing strategies to generate new business, expand/diversify revenue channels, launch and leverage products, develop existing accounts, and maximize competitive market positioning; able to identify and capitalize on new and future business opportunities

  Excel in training, coaching, motivating, and directing high-performance teams

  Continual emphasis on delivering world-class service to ensure satisfaction, build loyalty and optimize customer retention; successfully cultivate and manage productive client relationships

  Technology savvy, with proficiency in Salesforce and Seismic sales tools along with Kronos, PeopleSoft and MS Office Suite

Credit Sales Manager, Synchrony Bank (fka GE Capital))-Denver, CO 2014-Present

  Recruited to facilitate turnaround and have successfully revitalized district to significantly improve company-wide performance rankings through strategic, decisive leadership

  Lead and actively collaborate with both field and district staff in educating store and management teams on benefits of credit programs as key tool for driving business growth

  Expertly diagnose, coach, counsel, and provide quality support in sales and operations to ensure achievement of aggressive credit goals and boost company s bottom-line profitability

Assistant Store Manager, Lowe s-Denver, CO 2001-2014

  Profitably managed broad-scope operations spanning human resources, sales and customer service through inventory control, procurement and merchandising; included developing and implementing targeted action plans critical to attaining sales, operational and financial goals

  Effectively built and led dynamic team of 100+ employees to maximize sales and service performance

  Created and executed sales plans for entire store and accelerated sales production by reviewing and ensuring planogram integrity in support of seasonal merchandising

  Strategically managed and ordered stock to maintain optimal inventory levels based on real-time and projected sales trends; reviewed reports to anticipate and meet seasonal demands

  Efficiently received and processed inbound freight and managed purchase orders

Sales Representative, Sears-Lakewood, CO 1997-2001

  As a top producer, successfully achieved and surpassed sales goals by expertly consulting with customers to define and address needs, securing and placing orders and delivering quality service

  Maximized product positioning through effective merchandising per planogram specifications

Undergrad Studies, Metro State College-Denver, CO; 2000-2003