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Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in leading projects, managing cross-functional teams, and implementing innovative processes.
Operations Management Business Development Retail Store Management Attention to Detail
Microsoft Office Suite Recruiting Staff Members Vendor Management Contract Negotiation
Regulatory Compliance New Store Launches Merchandise Management Acquisition Due Diligence
Training/Coaching P&L Management Strategy Development Process Improvement
Directed day to day operations within a fast-paced retail store environment with a concentration on increasing productivity, efficiency, and operational revenue
Supervised a team of over 60 salaried and 480 hourly staff members which required providing individualized coaching/feedback in addition to diffusing escalated employee relations issues
Designed and implemented innovative operational strategies, implemented inventory and/or process improvement initiatives, and monitored financial metrics
Demonstrated ability to successfully lead others which resulted in increased associate engagement, higher customer satisfaction, and greater compliance/inventory control
Consistently achieved approximately $140 in annual sales with approximately $13 million in profit which resulted in being ranked within the Top 20 of all Wal-Mart stores
Oversaw daily operations within 8 Tire and Lube Express centers which required supervising staff members and managing customer service logistics
Provided training to staff members in regards to standard operating procedures, monitored center profitability, and consistently strived to improve employee s professional development
Coordinated retail operations within the organization which included implementing innovative best practices, recruiting new staff members, and overseeing merchandising functions
Played a lead role in consistently enhancing positive shopping experiences, monitored production goals, and ensured compliance with standard operating procedures
Instrumental in leading large-scale remodeling projects, reorganized internal staffing structures, and successfully drove change initiatives which increased sales by 8% within 6 months
Provided comprehensive training and coaching to both individuals and groups with a focus on food & safety, food quality, hiring best practices, legal compliance, diversity, P&L analysis, and leadership development
Created innovative training curriculum for both leadership and food handling courses, monitored student comprehension, and identified participant eligibility
Performed approximately 7 classes throughout 3 states, created student rosters, and coordinated both meal and lodging logistics
Successfully created an expense budget which lowered costs to approximately $85 per student versus a projected cost of $150 per student
Managed strategic retail store operations which included supervising 18 salaried and over 375 hourly associates within a 208 thousand square foot facility
Monitored operational budgets and expenses, maintained accountability for approximately $100 million in annual sales, and diffused complex operational issues
Successfully increased sales by 27% while reducing expenses by 2.5 basis points and decreasing shrinkage by 29%
Additional Professional Experience Includes: International Operations Consultant, Wal-Mart (1998-2001) and Store Manager, Wal-Mart (1991-1998)
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in retail store management roles with experience in implementing innovative operational procedures, supervising both hourly and salaried staff members, and monitoring financial metrics such as annual budgets and expenses. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to provide both individualized and group training in regards to food health and safety, compliance, and leadership development.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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