Experienced human resources management professional with 15+ years of experience within high-stress environments with a strong background in providing support to clients and leading human resources logistics. Experienced in devising innovative operational policies, investigating wage and/or labor claims, and resolving employee issues. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Proficient in: Microsoft Office Suite, Netchex, ADP, PeopleSoft, iCIMS, Taleo, and Oracle

Human Resources Management Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Regulatory Compliance

EEO & DOL Regulations Event/Seminar Coordination Conflict Resolution/Mediation

• Direct day to day human resources operations within a fast-paced environment which centered on supporting over 180 staff members
• Design and implement innovative operational procedures aimed at increasing productivity levels, oversee new hire recruiting and onboarding, and maintain an internal HRIS system
• Play a lead role in processing bi-weekly payroll for both exempt and non-exempt employees, support employee relations investigations, and ensure compliance with both federal and state regulatory requirements
• Utilize superior communication and interpersonal abilities to provide training to c-level executives in regard to human resources policies and procedures

Wyndham New Orleans, New Orleans, LA August 2013-April 2014

• Coordinated human resources logistics within the organization which included acting as a first contact for team members and assisting executive staff members with human resources tasks
• Successfully led the planning and implementation of employee appreciation events which resulted in a 99% employee satisfaction rating

New Orleans Marriott, New Orleans, LA June 2012-June 2013

• Supported human resources operations within a hospitality environment which included leading recruiting, benefit administration, performance management, and employee relations
• Worked closely with industry organizations which improved recruiting metrics, implemented innovative operational processes, and reviewed progressive discipline documentation prior to employee termination and/or write-ups

PSC Industrial Outsourcing, Reserve, LA November 2006-August 2010

• Coordinated human resources functions within an industrial cleaning and transportation company which consisted of 130 employees
• Supported both recruiting and onboarding logistics along with managing safety and training programs and leading employee relations investigations
• Maintained an expert level knowledge of DOT and DISA requirements, coordinated random drug screening, and trained staff members on OSHA regulations
• Successfully lowered unemployment claims through managing staff performance and ensuring appropriate documentation was maintained in regard to performance and/or attendance issues

Rice University, Houston, TX January 2001-April 2003

• Supported campus recruiting programs which included organizing interview and information sessions along with working closely with local employers
• Provided guidance to students in regard to interviewing and job applications along with administering the university s online recruiting system, NACElink
• Planned and managed logistics for large career fairs which included working closely with other local universities and colleges