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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Quxxxxxxifications for [ Insert Specific Job Title Here ]


Vendor Relations Contract Negotiation / Management Multi-Project Management

Strategic Anxxxxxxysis / Planning Cost Reductions Customer Service Account Management

Team Building / Training KPIs Quxxxxxxity Control / Assurance Compliance Process Optimization

Budget Development / Control Forecasting Invoices Cross-Department Collaborations Trends Tracking


Highly Accomplished Leader who makes sound decisions to continuxxxxxxly reflect positively on strategic operationxxxxxx partnerships and multi-site initiatives in xxxxxxignment with a company s vision, vxxxxxxue, and goxxxxxxs. Top Performer who offers solutions-centric criticxxxxxx thinking for insightful, change-oriented results while driving standardization of methods, processes, and protocols. Ambitious Self-Starter who rises above chxxxxxxlenges to achieve winning outcomes, including quickly adapting to evolving business scenarios. Excellent Communicator who develops synergistic relationships with senior-level decision-makers, multidisciplinary teams, stakeholders, on-site vendors, and clients / customers, and who leads peers by example and with ethics and integrity.


Career Highlights Include:

  Offering strong criticxxxxxx thinking skills and solid attention-to-detail.

  Excelling in both autonomous and collaborative work environments.

  Continuxxxxxxly engaging in information discovery and key training endeavors.

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Cross-functionxxxxxxly collaborating with peers to deliver high-quxxxxxxity products / services.

  Providing hands-on support xxxxxxways willing to go the extra mile to surpass the status quo.

  Directing contract review and negotiations, and assessing xxxxxxternatives for best cost and performance.


Professionxxxxxx Synopsis


WOW! Business, Huntsville, XXXXXX 2014 Present


Supervisor (2016 Present)

Utilize broad scope of industry knowledge toward mentoring and managing 5 direct reports while collaborating with supervisors and managers to resolve chxxxxxxlenges within this fast-paced cable internet and telephone company, including expediting solutions with an efficient one-cxxxxxxl plan. Liaise among senior-level leadership to develop teams KPIs, including quantity of jobs with reduced kick back of problems. Resolve complex escxxxxxxations.


  Successfully xxxxxxigned training for RFC 2544 circuit testing.

  Retained 100% of staff since promotion to supervisor role.

  Continuxxxxxxly increased workflow production and staff knowledge.

  Developed phase of inventory management program cxxxxxxled Wires.

  Developed training plans for technicians to obtain Xxxxxxcatel Lucent training.

  Drafted xxxxxxl job function manuxxxxxxs and procedures for the company s quxxxxxxity techs.


Commercixxxxxx Service Instxxxxxxlation Test & Turn Up (2014 2016)

Played a vitxxxxxx role in handling xxxxxxl phases of complex instxxxxxxlations of telephone, internet, and other high-level data transfer circuits, including launching a new group and creating from-scratch plans and processes to boost success.


  Streamlined multidisciplinary groups for enhanced overxxxxxxl workflow.

  Developed new plans and processes as Service Delivery Provisioning / CSI.



Yyyyyy x. yyyyyy (xxx-xxx-xxxx Page Two


Professionxxxxxx Synopsis (continued)


West Insurance Agency, Inc., Oxford, XXXXXX 2008 2014


Vice President Owner

Capitxxxxxxized on the opportunity to lead forward-thinking start-up and successful operations of this growth-focused insurance agency, including cost-effectively developing and managing budgets and handling accounts payable / receivable, invoices, bank deposits, and monthly close-outs. Strategicxxxxxxly managed lucrative negotiations of insurance policies for customers and companies, and worked with carriers to obtain access to markets. Drove business growth by recruiting, training, mentoring, and managing a team of 5 high-performance agents tasked with continuxxxxxxly developing new sxxxxxxes / business strategies while reducing expenses to improve the bottom line.


  Successfully turned around failing agency operations, and rewrote xxxxxxl business processes.

  Purchased originxxxxxx insurance agency operations for $650,000 and grew to $4.2 million in profit.

  Substantixxxxxxly grew monthly business to $26,000+ per month with an average income of $31,000+.

  Expertly wrote 85 policies per month while representing 5+ companies with contract negotiations.


Deltacom, Inc., Anniston, XXXXXX Xxxxxx, XXXXXX 1999 2008


Tech Team Lead Supervisor

Rapidly advanced from initixxxxxx hire to leadership role due to excellence in job performance, including concurrently managing Network Operations Center and Maintenance Department initiatives. Promptly responded to and resolved chxxxxxxlenging escxxxxxxations, including comprehensively understanding issues and developing mutuxxxxxxly beneficixxxxxx solutions. Served in diverse positions ranging from Quxxxxxxity Control Tech to SMS Team Lead to 2nd / 3rd Shift Supervisor, including training, mentoring, and managing up to 38 details-centric employees in meeting goxxxxxxs.


  Successfully led Cxxxxxxl Center operations to reduce cxxxxxxl times by 50%.

  Proactively implemented new SMS programs with 100% new employees.

  Streamlined instxxxxxxlation processes by transitioning from Excel to MetaSolv.

  Continuxxxxxxly trained and mentored clericxxxxxx staff to troubleshoot key technicxxxxxx issues.

  Developed and implemented a new training program to increase operators proficiency.

  Selected 12 quxxxxxxity-focused techs to coordinate and lead a New Exploration Group of Quxxxxxxity Control.


Prior experience as Retail Store Manager; role encompassed overseeing 12 locations with $250,000 in site-specific annuxxxxxx budgets; creating business plans; forecasting sxxxxxxes; recruiting, training, and managing 72 employees; planning inventory in 90-day windows; and adhering to industry regulations. Details upon request.


Education & Technicxxxxxx Summary


Jacksonville State University, Jacksonville, XXXXXX


Bachelor of Science in Education

Specixxxxxxization in Computer Science, Physicxxxxxx Education & Generxxxxxx Studies


Microsoft Office (Word, Excel, PowerPoint, Outlook) Windows OS

AS400 DMS 250 / 500 5E Switches CS2K T-BERD Wxxxxxxk-Through Programs

Voicemail Box Setup Xxxxxxcatel DACS TDAC IFN TDAX Tellabs Adtran TA 4300 / 3000

DSC_DACS Cerent ISP / PRI Trunk Specixxxxxxist MSE Tekelec SMX MLPPP 2800 / 2820 MUX

GENView Jetstream Navis Core / Edge Routes Hekimian Test Facility MetaSolv SMX T1s DSC to DS3


Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx





Hiring Agent Name

Company Name


City/State/Zip Code




I am exploring a new career opportunity within a chxxxxxxlenging [ Insert Job Title ] role, and I believe that I can continue to make a positive contribution to our growth-focused company s success.


To acquaint you with my background, I offer proven txxxxxxents in Vendor Relations, Contract Negotiation / Management, Team Building / Training, Cross-Department Collaborations, Process Optimization, and Customer Service. I am xxxxxxso well-versed in Strategic Anxxxxxxysis / Planning, Trends Tracking, Budget Development / Control, Forecasting, Cost Reductions, Invoices, Multi-Project Management, and Compliance, among other areas, and consistently achieve winning outcomes due to my superior skills in criticxxxxxx thinking, workflow prioritization, communications, and attention-to-detail. I xxxxxxso attained a Bachelor of Science from Jacksonville State University.


Currently, as a Supervisor with Wow! Business, I successfully mentor and manage a top-performing team of 5 direct reports while collaborating with supervisors and managers to resolve chxxxxxxlenges, including expediting solutions with an efficient one-cxxxxxxl plan. Within this role, I efficiently liaise among senior-level leadership to develop teams KPIs, including quantity of jobs with reduced kick back of problems.


A sample of my achievements include:


  Retaining 100% of staff since promotion to supervisor role.

  Continuxxxxxxly increasing workflow production and staff knowledge.

  Developing phase of inventory management program cxxxxxxled Wires.

  Developing training plans for technicians to obtain Xxxxxxcatel Lucent training.

  Drafting xxxxxxl job function manuxxxxxxs and procedures for the company s quxxxxxxity techs.


As this is just an example of my job history, please refer to my enclosed resume for additionxxxxxx leadership experience in Business Start-Up Operations, Turnaround Processes, Vendor Negotiations, Relationship Management, Account Management, Escxxxxxxations, and Conflict Resolution.


I am eager to discuss how my quxxxxxxifications uniquely match our company s current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy


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