Yyyyyy x. yyyyyy

Sales | Supervision | Customer Service Delivery | Leadership | Teamwork | Communication | Problem Solving

Training & Development | Mentoring & Coaching | Profit Growth | Goal & Forecast Achievement

Time Management | Organization | Avionics Acumen | Certified Pilot | MS Office | Windows

Focused, confident and capable professional with a diverse combined sales and avionics background spanning over 10 years. Call on collaborative decision-making and continuous improvement to actively contribute to successful operations. Progressing towards imminent completion of Bachelor s Degree in Business and Organizational Leadership. Worked in past sales roles to progress from entry-level to coaching and supervising others. Garnered numerous awards over the course of career. Recently completed first solo flight and earned Private Pilot Certificate in 2015. Working on Instrument rating with over 250 flying hours logged in various single-engine piston aircraft. Stay informed of industry best practices, trends and technologies. Successful in working cross-functionally across divisional barriers. Work well under pressure in fast-paced working environments that call for both adaptability and flexibility. Currently pursuing an Aviation Charter Sales role that will call on service, sales, and management acumen

Rental Sales Agent

  Deliver first-class customer service in selling car rental products and services

  Excel in a high-volume airport environment to communicate in-person using a company-endorsed sales approach designed to boost penetration levels and maximize closure prospects

  Ensure timely and accurate entries in various company computer systems specific to maintenance, lost and found items, reservations and cancellations

  Offer accurate price quotes and always aim to surpass sales quotas

  Stay knowledgeable on company product offerings, as well as company sales goals

  Always a top performer within the Southeast sales region and earned many awards as a result

  Recently sent to Cancun, Mexico as a top sales performance reward for 2014

Finance/Human Resources Director

  Relocated to Xxxxxx to aid in transforming an underperforming family business and make it marketable for sale, which ultimately occurred in January of 2011

  Handled all company finances and customer service functions

  Monitored and balanced business operations and expense accounts

  Diligently monitored the aforementioned areas to ensure spending and payroll stayed well within the self-established operating budget

  Processed payroll for as many as 25 employees; also updated employee files, and ensured that staff met health code and state-required labor laws

  Supervised the General Manager in charge of training and hiring all staff members; worked collectively to report on advertising, staff development and/or corrective action

Yyyyyy x. yyyyyy

Continued

Sales Team Leader/Supervisor

  Directed administrative functions with precisions and attention to detail

  Acted as one of four team leaders, in charge of leading approximately 70 Sales Representatives

  Led facilitative coaching, and mentoring duties in order to most effectively lead the sales team towards success

  Spearheaded staffing efforts, e.g. recruiting, interviewing, hiring, coaching, training and assessing the performance of sales personnel in a Call Center setting

  Supervised a sales team of up to 18 members; delivered constructive performance feedback by monitoring incoming calls and analyzing statistical reports to determine achievement levels

  Assessed and documented the performance for each staff member, used to make salary increase recommendations and help in completing annual reviews

  Rectified complex customer concerns by fielding escalated calls to offer viable solutions

  Held monthly team meetings, both biweekly and monthly one-on-one sessions, all to consistently promote an enjoyable working environment

  Surpassed projected sales forecasts by developing goals and creating engaging team activities to help employees attain stretch goals, as well as drive them to perform at peak levels

  Worked with the company prior to this position as an Inbound Customer Support Representative; fielded 50-80 calls daily in regards to billing, technical support and sales questions

Bachelor of Science, Business/Organizational Leadership, Middle Xxxxxx State University (ongoing)

Associate of Science, Political Science, Palm Beach Community College

Also earned Private Pilot Certificate in 2015 and currently working on Instrument Rating

Pilot Volunteer, Murfreesboro Composite Squadron, Civil Air Patrol

Elected Board Member, Experimental Aircraft Association- Murfreesboro (EAA Chapter 419)

Pilot Volunteer, EAA Young Eagles

Yyyyyy x. yyyyyy

1012 Harold Lee Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

I bring to any sales or customer service leadership role years of solid communication, active listening, staffing and employee training expertise, paired with avionics acumen that I hope to translate into a position into an Aviation Charter Sales opportunity.

In all jobs I ve held, including my current role with Avis/Budget Car Rental, I work diligently to foster positive subordinate and management relationships in order to generate positive sales and profit outcomes. As a professional, I am comfortable in working to achieve objectives, both within groups and individually. I excel as a team member and independent achiever in working towards exceeding organizational forecasts and projections.

Outside of my leadership and supervision acumen, I am often regarded by colleagues and customers alike as a subject matter expert and trusted trainer. I lead by example and always seek to better myself and become more efficient in my own work to demonstrate to my team that I m always willing to adapt to new technologies and best practices.

As an employee, you will find that I am a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume