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Yyyyyy x. yyyyyy

- 8700 Char Court 33 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service Lead/Manager

Qualifications Profile


    Self-motivated and results-driven service professional with more than 17 years providing high-performance public service, program management, healthcare, social research, and community development in government agencies.

    Proven dedication to delivering outstanding public and government service with the view to leveraging skills to focus on customer service in the private sector.

    Detail-oriented, analytical and methodical with strategic thinking to formulate business plans, resolve relationship conflicts, and provide transformational change leadership in multi-functional organizations.

    Versatile, flexible, and adaptable with quick learning abilities to deliver expectations in several roles that include customer service, organizational development, project/program management, and healthcare support even under stress.

    Effective communication skills that transform diversity into a unified force advantage in achieving shared objectives.


Professional Experience


National Children s Centre Ÿ Washington, D.C

Program Instructor/ Direct Support Professional Sep 2014 Present

    Counsel adult clients with Mild Mental Disability in fundamental human rights, cognitive skills, anger management, verbal communication/relational skills, and job placement

    Design & execute behavior modification activities and schedules, assessing behavioral changes/improvement, and generating daily reports on client progress


AFRIWIC International Organization R&D Volunteer Apr 2014 Present

    Developed and executed Mission and Vision statements as well as core values for the organization, operationalizing the Concept of Servant Leadership and Transformational leadership for the organization.

    Developed PowerPoint presentations for several conferences and seminars based on management requirements.


Migration Education Foundation (MED) Ÿ Ghana, West Africa Program Coordinator Jan 2012 Feb 2014

    Supported the Program Director in schedule and resource management, budgeting, organizing seminars and meetings, and generating reports on foundation activities.

    Initiated a program to raise about $45T from churches that enabled underprivileged high school drop-outs to re-enter school or learn a trade, and raised about US$50T from companies to pursue organizational objectives such as educating Ghanaian youth and parents on the ill-effects of illegal migration.

    Managed collaborative efforts between mass media, human rights organizations, line ministries, and the general public in achieving organizational objectives, plans, and programs.


National Development Planning Commission Ÿ Ghana Development Analyst Oct 2008 Dec 2012

    Managed 20 national Poverty Reduction Projects with regards to planning, feasibility studies projected estimates, and socio-economic impact assessment, working with various teams to plan for economic sustainability of turnkey projects, analyze economic and technical feasibilities of development aid projects, .

    Collaborated with line ministries in coordinating multi-disciplinary development processes.

Supervisor/Senior Revenue Officer, Value Added Tax (VAT) Project Mar 1999 Jul 2004

    Supervised a team in managing the registration of 200+ corporate entities in assigned Zone, verifying trader s credibility and tax liabilities, and generating reports on the control and verification process results.

    Developed and executed schedules and budgets for team operations, evaluating team members performance on a continuous basis, and providing feedback for improvement.

    Oversaw regular programs that educated the public on VAT mechanics using local radio stations.


Department of International Economic Relations Ÿ Accra, Ghana

Desk Officer - African Development Bank (AfDB) Oct 1995 Feb 1999


Education & Credentials


M.S. in Management (Project Management), CATHOLIC UNIVERSITY OF AMERICA Washington D.C (May 2017)

B.A. in Political Science, UNIVERSITY OF GHANA, (1994)

Technical Proficiency

    MS Office (Word, Excel, PowerPoint, Outlook), Adobe Suite, & MS Windows XP

Professional Development

    Grant Proposal Writing Training Course, D.C Baptist Convention (Sep Oct 2016)


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