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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced administrative and customer service professional with 10+ years of experience within high-stress environments with a strong background in providing support to disabled and/or elderly individuals. Experienced in leading complex projects, implementing unique organizational strategies, and providing coaching/training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Crisis Management/Resolution Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Regulatory Compliance

Data Analysis Project Management Attention to Detail Financial Analysis Certified Counselor


Professional Experience

Teleperformance, Columbus, OH 2015-Present

Resolution Specialist, Tier II-Dick s Sporting Goods (2017-Present)

  • Facilitate the management of escalated client issues which requires reviewing client issues, working with various internal departments, and identifying appropriate client solutions
  • Maintain a significant knowledge of internal database management, assist new staff members with resolving issues, and consistently maintain positive relationships with others


United Healthcare Member Advocate (2015-2017)

  • Directly managed several administrative operations with a focus on providing superior levels of customer service and support
  • Advocated for elderly and/or disabled individuals, handled complex crisis management cases, and provided community resource referrals based on individual needs
  • Maintained a strong knowledge of various internal software systems, assisted with insurance billing/repayments, and interfaced closely with both the Social Security Administration and Medicare


Teleperformance, Columbus, OH 2010-2011

Telemarketing Sales Representative

  • Utilized superior communication and interpersonal abilities in order to maintain positive relationships with both new and existing clients in addition to assisting with adding new products and services
  • Addressed customer inquiries regarding products, credit terms/availability, and pricing along with working closely with cross-functional teams


J. Diamond Service, Columbus, OH 2008-2010

Office Manager

  • Managed all day-to-day operations within a fast-paced environment which included overseeing financial operations such as accounts payable, accounts receivable, and payroll
  • Created and implemented complex budgets and financial forecasts, developed presentations for members of management, and recorded company expenses

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Robert Half/Accountemps 2006-2008

Staff Accountant

  • Successfully managed complex financial/accounting functions which included preparing complex reports and leading quarterly/year-end reporting
  • Ensured compliance with federal and state regulatory issues, played an integral role in accounting related projects, and fostered positive rapport with over 40 clients


Education & Community Involvement


Bachelor s of Arts, Business & Human Services (235 Hours)

Grand Canyon College, Currently Attending


Volunteer, Central California Domestic Violence Shelter

Volunteer, Love in the Name of Christ

Volunteer, Coalition for the Elderly

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