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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced operations and customer service professional with several years of experience within high-stress environments within a variety of industries with a keen ability to lead others and successfully manage complex customer service issues. Experienced in supervising cross-functional teams, overseeing day-to-day operations, assisting with complex customer service issues, and performing in-depth investigations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, vendors, customers, and members of management.


Key Competencies


         Administrative Support

         Customer Service

         Risk Management

         Team Leadership


         Emergency Plans

         Workplace Safety

         Performing Investigations

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Time Management

Professional Experience

Self-Employed 2014-Present

Security Consultant

  Direct a variety of administrative and logistical functions within a fast-paced environment with a focus on providing security related services to clients within the community

  Provide advice/coaching regarding physical property security, analyze potential security risks, and implement comprehensive plans concentrated on reducing risk and asset loss

  Create and implement comprehensive emergency, evacuation, and safety plans on behalf of clients


DMM Management, New York, NY 2009-2014

Security Manager

  Oversaw all security related functions within the organization which included creating in-depth security plans and programs in addition to devising strategies related to protecting company assets

  Utilized superior analytical abilities in order to conduct complex investigations along with analyzing and responding to potential security threats


Lincoln Technical College, Marietta, GA 2007-2009

Criminal Justice Instructor

  Managed all teaching functions for several criminal justice courses which required developing course outlines in addition to creating syllabi and instructional plans

  Developed unique strategies which focused on improving student comprehension and engagement levels, monitored individual student development, and assessed student knowledge

  Fostered positive relationships with both students and administrative staff members along with assisted with special projects as needed


City of Atlanta Police Department, Atlanta, GA 1997-2007

Police Officer

  Performed community patrols with a focus on identifying and responding to crime within the area in addition to responding to 911 calls and enforcing traffic laws

  Maintained a positive rapport with community members at all times, gathered crime scene evidence, conducted in-depth interviews, and testified in court as needed




Bachelor of Science, Criminal Justice, Georgia State University, Atlanta, GA

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