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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Experienced operations and customer service professional with several years of experience within high-stress environments within a variety of industries with a keen ability to lead others and successfully manage complex customer service issues. Experienced in supervising cross-functional teams, overseeing day-to-day operations, assisting with complex customer service issues, and performing in-depth investigations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, vendors, customers, and members of management.
Key Competencies
|
Administrative Support Customer Service Risk Management Team Leadership |
Training/Development Emergency Plans Workplace Safety Performing Investigations |
Process Improvement Attention to Detail Complex Problem Solving Time Management |
Professional Experience
Self-Employed 2014-Present
Security Consultant
Direct a variety of administrative and logistical functions within a fast-paced environment with a focus on providing security related services to clients within the community
Provide advice/coaching regarding physical property security, analyze potential security risks, and implement comprehensive plans concentrated on reducing risk and asset loss
Create and implement comprehensive emergency, evacuation, and safety plans on behalf of clients
DMM Management, New York, NY 2009-2014
Security Manager
Oversaw all security related functions within the organization which included creating in-depth security plans and programs in addition to devising strategies related to protecting company assets
Utilized superior analytical abilities in order to conduct complex investigations along with analyzing and responding to potential security threats
Lincoln Technical College, Marietta, GA 2007-2009
Criminal Justice Instructor
Managed all teaching functions for several criminal justice courses which required developing course outlines in addition to creating syllabi and instructional plans
Developed unique strategies which focused on improving student comprehension and engagement levels, monitored individual student development, and assessed student knowledge
Fostered positive relationships with both students and administrative staff members along with assisted with special projects as needed
City of Atlanta Police Department, Atlanta, GA 1997-2007
Police Officer
Performed community patrols with a focus on identifying and responding to crime within the area in addition to responding to 911 calls and enforcing traffic laws
Maintained a positive rapport with community members at all times, gathered crime scene evidence, conducted in-depth interviews, and testified in court as needed
Education
Bachelor of Science, Criminal Justice, Georgia State University, Atlanta, GA
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