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Renee Capshaw

- 30570 Park St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *






Dear Hiring Manager,




        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 31 years providing high-performance sales, customer service, accounting support, and inventory management in the retail and healthcare industries. I am currently with Bodde Golf Shop based in Grosse Pointe Farms, XXXXXX as a Manager/Buyer following a tenure President of the Parents Club of Xxxxxx Community Schools while working at JC Penny s as a Manager for its Shoes Department. For more details, please take a moment to go through my resum .


In all my professional engagements in both front and back-office operations, I have demonstrated not just my relevant competencies in retail sales, customer service, merchandise inventory, and medical billing, but also my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so critical is maintaining a solid company reputation in highly competitive markets.


I am confident that my extensive and wide-ranging experience, as well as personal strengths offer the right xxxxxxx of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.








Attachment: Resum





Renee Capshaw

- 30570 Park St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Private Golf Merchandising /Medical Billing


Qualifications Profile


    Highly self-motivated and results-driven professional with more than 31 years providing high-performance sales, customer service, accounting support, and inventory management in the retail and healthcare industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optixxxxxxze lixxxxxxted resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Medical Billing & Coding (ICD9)

    Retail Sales Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Event Management

    Fundraising Adxxxxxxnistration

    Merchandise Inventory Management

    Outreach/Program Adxxxxxxnistration

    Process/Workflow Improvement

    Inter-Office Coordination

    Case Management

    Staff Supervision & Training

    Records & Document Management

    MS Office Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Manager/Buyer, Bodde Golf Shop Ÿ Grosse Pointe farms, XXXXXX May 2013 Jan 2015

    Managed daily operations in accordance with policies and service standards with focus on inventory management, ensuring that all merchandise items, especially fast moving ones, were replenished and made available to customers.

    Ordered and processed purchases for office supplies and merchandise items to ensure continuous revenue streams.

    Personally shop for special order items with country club members.

    Ensured settlement of all invoices and bills to preclude penalties on late payments.

    Provided HR support in staff recruitments, task scheduling, and making appointments for Golf pro activities.


President, Parents Club, Xxxxxx Community Schools ŸXxxxxx, XXXXXX 2001 2010

    Planned and executed fundraising events for school projects. Balanced budgets and oversaw all school functions.


Manager - Shoes Section, JC Penney s Ÿ Xxxxxx, XXXXXX 2003 2009

    Managed sales, customer service delivery, and inventory control of merchandise items for assigned department.


Special Education Para Pro, Xxxxxx Intermediate School District Ÿ Clinton Township, XXXXXX 2001 2003

    Taught in K-5 focused on autistic and special needs children to improve motor skills, reading and math skills.


Food Service and Receptionist, East Detroit Public School District Ÿ Detroit, XXXXXX 1999 2001

    Served daily breakfast and lunch to elementary school children.

    Addressed children s inquiries and provided adxxxxxxnistrative support for the school faculty.


Medical Biller, Eastpointe Radiologists Ÿ Grosse Pointe Woods, XXXXXX 1984 1999

    Billed hospital clients for all radiology services performed at the St John Hospital coding all incoxxxxxxng transactions following ICD9 format.

    Followed up payments from private insurance, BCBS, Medicare, Medicaid, and automobile insurances.

    Managed accounts payable and receivable, posting payments to the GL and making adjustments as needed.

    Provided customer service in addressing questions and issues from patients and their faxxxxxxly members over the phone.


Education & Credentials


A.A.S. in Nursing, XXXXXX COMMUNITY COLLEGE Ÿ Clinton Township

Professional Training & Certifications

    Certified Medical Assistant, Carnegie Institute, Troy XXXXXX, 1 year

    Certified Release of Information Specialist Ÿ Certified Medical Assistant, State of XXXXXX

Professional Affiliations

    Treasurer: Xxxxxx Wrestling Club (Last 12 years).

    PTO President: Alumni Elementary School in Xxxxxx, XXXXXX (10 years).

    Treasurer: Pleasantview Elementary School In Eastpointe, XXXXXX (3 years)


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