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Commercial & Industrial Sales Customer Service Excellence

Strategic Planning Major Account Development Relationship-Building

         Well-honed expertise in establishing rapport and credibility with prospects, delivering high-impact sales proposals and presentations, and overcoming sales objections.

         Exemplary ability to analyze current market trends to plan sales strategies, augment sales pipeline, optimize competitive positioning, and promote products and services with persuasive conviction.

         Possess solid reputation for sharp business acumen, resilience, and commitment to achieving results.

         Outstanding talents in business development, data gathering and analysis, account management, business retention, and customer service.

         Excel at supporting and coordinating initiatives which maximize productivity, elevate market positioning, control costs, and achieve performance goals.

         Highly skilled at connecting with and influencing people from diverse cultures and backgrounds.

         Intuitive, resourceful and enthusiastic, with unwavering confidence and polished organizational skills.

Chesapeake Ford Truck Sales, Rosedale, Maryland, 2012 to Present

Service Porter

         Pick up customers and/or vehicles, compile data for service order, pick up necessary parts, and maintain clean and safe work area.

Abacus Security Services, Dundalk, Maryland, 2012 to Present

Security Officer (Captain)

         Apply significant leadership talents toward training, supervising, and evaluating team members.

         Investigate complaints, patrol designated areas, monitor surveillance systems, and prepare daily reports.

Howard Energy, Inc., Severna Park, Maryland, 2011 to 2012

Customer Sales Representative

         Sold all grades of gas, diesel, and kerosene to customers in wholesale and commercial fuel market.

         Demonstrated proficiency throughout the complete sales cycle from prospecting and qualifying to negotiating and closing.

         Performed extensive networking by attending industry events and functions such as trade shows, conferences, and business breakfasts, luncheons, and dinners.

         Conducted customer needs assessments, authored and presented proposals, and delivered engaging sales presentations to result in exceptional closing ratio.

Imperial Bath & Improvements, Frederick, Maryland, 2011

Estimator / Sales Consultant

         Clarified prospects needs and preferences, prepared sales proposals including quote, presented competitive advantages and value of company products, scheduled installation date, and delivered outstanding customer service to maximize referrals and satisfaction.

Continued ►

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Professional Experience continued

Empire Today, Odenton, Maryland, 2008 to 2011

Independent Sales Consultant

         Attended multiple appointments each day to deliver compelling sales presentations and proposals.

         Conducted detailed needs assessments and performed upselling when applicable to increase revenues for company.

         Performed diligent follow-up and solicited referrals upon successful installations.

         Selected and awarded as Top Salesperson of the Month out of 55 peers division-wide.

Ambassador Services, Inc., Owings Mills, Maryland, 2007 to 2008

Account Executive, HVAC, Plumbing & Electrical Services

         Methodically assessed prospects needs, interpreted blueprints, presented sales proposals, and sold equipment and supplies for existing infrastructure and new construction.

Northwest Honda, 2006 to 2007

Sales Consultant

         Successfully outpaced 25 peers by selling 18 vehicles in one month.

         Administered and processed all sales contracts with a keen eye on profit maximization.

Bath Fitter (Snyder Home Services), Owings Mills, Maryland, 2001 to 2006

Sales Consultant

         Conducted in-home product demonstrations, analyzed prospects needs and budget limitations, strategically circumvented objections, and delivered unparalleled customer service and satisfaction.

         Recognized as "Top Salesperson of the Month" within Bath Liner Division on nine occasions.

         Won sales contest by selling $100K+ in one month, translating to more than 20 installations.

Prior background includes role as Sales Representative with Ricoh; won sales award for placing 1^st in 13-state region, and tied for 1^st place for best sales presentation which resulted in expanding territory portfolio from zero accounts to more than 50.

Bachelor of Science in Social Work, Maryland University System, Baltimore, Maryland

Associate of Arts, BCCC, Baltimore, Maryland

Specialized Sales Schools & Training:

Ricoh University; Brinks Sales Training School; Dale Carnegie Institute; David Sandler Sales Institute

Professional Sales Training & Seminars:

Tom Hopkins; Zig Ziglar; Brian Tracy

Technical / Product Training:

York; Mitsubishi; Milby Water Treatment; Space Pack; Unico; Rinnai; Takagi; Manual J; HVAC duct design