Seeking opportunity as Director of Parking & Transportation Services at Northwestern University.

         Possess an exceptional blend of expertise in operations leadership, human resources, financial administration, program management, staff coordination, and student relations.

         Significant management background with 20 years in higher education at Brown University.

         Offer excellent academic credentials including a Master s degree in Public Administration.

         Highly collaborative with outstanding problem solving, strategic thinking, communication, and interpersonal skills with Parking and Transportation services in the higher education arena.

         Considerable strengths in policy and procedure development, driving process improvements, and ensuring meticulous cost control, vital to ensuring strong revenue performance.

         Adept at fostering, nurturing and maintaining respectful and cooperative relationships with staff, faculty, students, and visitors.

Brown University, Providence, RI, 2014 to Present

Director, Transportation, Parking, and Brown Card Services

         Spearhead full-scope department operations including financial functions, administrative activities, vendor management, and human resources including delegating assignments and evaluating five personnel (one manager, two staff members, and two union parking officers).

         Apply dynamic leadership talents toward hiring and training employees, developing policies and procedures for all departmental positions, providing coaching to boost staff performance, defining professional goals, and recommending competitive yet budget-friendly salaries.

         Collaboratively establish and manage department and program budgets, and administer monthly ledgers, projections, accounting, billing, collections, expense monitoring, parking receivables, and reconciliations.

         Prepare and effectively communicate information regarding shuttle policies & procedures, routes, schedules, and parking policies & procedures encompassing 105 parking lots and 3,300+ parking spaces.

         Administer car share program (featuring 25 Zipcars), UPASS program, new city on-street parking partnership plan, and visitor lot management including pay stations maintenance.

         Orchestrate seamless daytime and evening shuttle service running 12 vehicles which provide 130,000+ rides annually.

         Hold critical accountability for OIM and BRU (identity management systems) with over 250,000 records.

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Professional Experience continued

         Govern cost-effective, secure, and efficient production of more than 10,000 ID cards annually.

         Efficiently manage outsourcing of violation receivables to collections vendor, generate past due violation reports, and verify system reports from vendor.

         Ensure consistent delivery of excellent customer service and appropriate management of university transportation services and parking facilities.

         Decisively provide recommendations to AVP of Business & Financial Services for equipment replacement or upgrade as necessary to achieve goals for operational continuity.

         Partner with AVP of Business & Financial Services to calculate quarterly projections and develop $4.5M annual department budget.

         As department Cost Center Manager, closely monitor Workday financial reports and validate accuracy of all revenues and expenses.

         Steer transparent communications through Morning Mail, telephone/voice mail, and other channels to deliver the most up-to-date information to the community.

         Serve as Chair of Appeals Board.

Prior Experience:

Transportation and Parking Manager, Brown University, Providence, RI, 2005 to 2014

Financial Coordinator, Brown University, Providence, RI, 1999 to 2005

Office Assistant, Brown University, Providence, RI, 1995 to 1999

Master s in Public Administration / Leadership, University of Phoenix, 2011

BS in Business Management, Johnson & Wales University, 2003

AS in Business Administration, Johnson & Wales University, 2001

Management Development Level I and II Certification, Brown University