Dedicated and accomplished Strategic Leader with 15+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in managing logistics related to complex new product development projects. Equipped with an ability to manage the development of project timelines/budgets, diffuse escalated operational situations, and ensure quality specific specifications are followed. Offer solid supervisory abilities with experience in facilitating positive vendor relationships, managing cross-functional teams, and implementing innovative processes.

Operations Management New Product Development Lifecycle Training/Coaching Staff Management

Project Management Risk Management Vendor Relationship Management Data Analytics

Continuous Improvement Strategy Alignment MSA s/SOW s Contract Negotiation Strategic Planning

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Supervise approximately 124 employees across 9 teams which requires providing individualized coaching and guidance along with overseeing all entertainment group video operations

  Oversaw the implementation of innovative monitoring tools for a next generation video platform and work closely with technical SME s

  Create and implement change management processes throughout the division, manage vendor relationships, and ensure strategic alignment throughout internal teams

  Manage over 400 vendor agreements throughout several business units, create annual financial forecasts, and evaluate potential vendors

  Facilitated merger related activities which centered on integrating teams throughout DirectTV, U-Verse, and Quickplay and creating a unified video operations team consisting of 145 employees

  Created a group of 9 teams which supported change management, vendor management, problem management, operational tooling/automation, client tooling monitoring, client tooling analytics, deployment management, and lifecycle management

  Designed and implemented standard operating procedures, monitored team metrics, and led the development of several tools such as a front door ticketing process and risk assessment process  

  Oversaw new product development projects within the division which required identifying project specifications, implementing timelines/budgets, and monitoring project metrics

  Utilized superior communication abilities to manage vendor relationships, oversaw new product testing logistics, and identified potential vendor relationships

  Achieved a cost savings of over $1 million annually through the insourcing of vendor supplied MOPS for remote gateway devices which saved over $630 thousand per unit

AT&T Continued:

  Worked closely with the Home Solutions division to ensure appropriate ATS representation in future technology implementations which resulted in an increased decision making & planning authority along with successfully obtaining input in regard to vendor relations

  Created a mediaroom 2.x platform which resulted in reducing execution time and decreased POE s along with eliminating vendor outsourcing requirements

  Acted as a Member of the AT&T Governance Boards with ALU, Arris, Ericsson, and Cisco

  Led operations within the division with a concentration on building and managing a team consisting of 145 management team members and providing 24/7 support for alarms, hardware, software, application troubleshooting, and migration execution

  Managed a team focused on architecting and developing a MOM/SCOM infrastructure which was used to alarm triggers and prevent customer outages

  Spearheaded the scaling of a U-verse platform which resulted in growing customers from 0 to 2.5 million and obtaining over $3 billion in revenue per year

  Successfully obtained a MTTR of less than 30 minutes on customer impacting down events which was recognized as the lowest in all U-verse applications

  Awarded 2 U.S. patents for product development which were for an IPTV Dashboard and for the Labrador project      

  Oversaw technical operations in addition to leading the creating and implementation of internal policies and procedures focused on improving efficiency during the deployment of the IPTV network

  Promoted to Area Manager within 6 months, devised appropriate support models, developed deployment schedules, and implementing testing procedures

  Instrumental in the deployment of a proof of concept for IPTV implementation in San Antonio, TX which included creating architecture, planning, process development, and software support

  Successfully improved 8 production VHO s within year 1 which resulted in leading the daily operations and execution of over 60 VHO s

Additional Experience Includes: Sr. Team Leader, SBC (2004-2005), Sr. Systems Manager, SBC (2003-2004), Systems Manager, SBC (2002-2003), and Sr. Communications Specialist, SBC (2000-2002)