Dynamic, capable and confident Information Technology professional with more than 18 years of progressive background experience as it relates to content management software systems and solutions. Demonstrated ability to assess customer requirements and craft software solutions to align with or surpass their respective desired business outcomes. Manager with acumen for communicating across all organizational levels and cross-functionally to adhere to a shared vision and foster a culture rooted in excellence. Taken on various roles over the course of career, including Consulting, Architect, Technical Director, Sales and others. Aiming to leverage previous experiences in a challenging new non-sales role as an IT Service Delivery Manager or similar position.

Project Management | Critical Thinking | Business Development | Document Management

Territory Leadership | Team Building | Training & Development | Strategic Planning & Analysis

High Volume Sales | Policy/Procedure Development | Communication | C-Level Executive Relations

Regulatory Compliance | Consulting Services | Problem Solving | Solution Delivery | Quality Assurance

Requirements Gathering | Account Management/Support | MS Office | Software Best Practices

MRC INFORMATION TECHNOLOGY INC.

Enterprise Content Management Sales Specialist (2016 2017)

         Worked as the Lead Sales Representative for North America, focusing on ECM, Advanced Case Management, Information Lifecycle Governance, Social Content Management and solutions selling

         Drove the presence of a competitive marketplace advantage by developing ECM Managed and Cloud Services offerings

         Played a key role in the development of Professional Services content for the company website, thus bolstering visibility levels to audiences specific to services offerings and capabilities

RICOH AMERICAS CORPORATION

Advanced Workflow Specialist - Design (2015 2016)

         Worked in a Lead role within the Design Team to architect ECM, DMS, advanced capture and workflow solutions for local major accounts, as well as within commercial vertical spaces

         Communicated proposals and led engaging, effective professional services presentations

         Tenaciously negotiated services contracts in order to secure competitive advantage

EMC CORPORATION

Solutions Principal (2009 2014)

         Called on a broad range of industry acumen and strong business savvy to offer professional services and solutions for enterprise CCM and ECM implementations

         Worked across numerous verticals, such as financial services and healthcare

         Innovatively assessed performance data to lay out a competitive landscape, using market trends to develop and execute business plans to position products to outperform company revenue and profit objectives

         Initiated targeted scoping of professional services and solutions for Fortune 500 companies

         Called on resourceful nature in preparing and presenting profit-driven sales proposals for C-level executives; also served in a crucial capacity to negotiate fair purchase agreements

         Managed professional services sales as the Solutions Principal; serviced accounts across multiple territories, including the Northeast, Mid-Atlantic and Canada

         Led sales for the company s EMEA operations based in London; secured a threefold increase during tenure

         Acknowledged for performance excellence with 2010 s competitive President s Club honors, including achieving a 30% increase in services bookings from 2010 to 2013 due to services superiority

DOCUMENT SCIENCES CORPORATION

Technical Director (2006 2009)

         Tactically drove large-scale account management for a high-volume territory

         Efficaciously mentored project teams, led project planning, mitigated risks and led troubleshooting across levels in accordance with client expectations

         Ensure project success for numerous Fortune 500 healthcare and financial clients

         Developed a Professional Services training and accreditation program in how to use the xPression software suite, vital in raising software proficiency for Professional Services and Technical Support personnel

         Dispensed surveys after adoption of the accreditation program; showed an increase in customer satisfaction with a sharp decrease in technical concern escalations from years past

         Secured new business opportunities from new/existing clients while achieving all revenue objectives, garnering profits and adhering to client satisfaction initiatives

         Leveraged sound communication skills in partnering with sales teams to sell new/follow-up offerings

Lead Solutions Architect (2001 2006)

         Delivered decisive leadership in managing a top-tier team comprised of even Solutions Architects in the design and delivery of document management solutions

         Continually maintained 80% or higher utilization rate on billable projects

         Led the team to be routinely recognized by senior management for high customer satisfaction scores

         Coordinated internal technical architecture meetings focused on developing design solutions, compliance and leadership for ongoing project implementations

         Always adhered to both the Project Development Life Cycle and corporate project standards at all times

         Governed to ensure 100% team compliance across all software and technology accreditations

Solutions Architect, Document Sciences Corporation, 2000-2001

Solutions Consultant, Document Sciences Corporation,1997-2000

Program Completion, Computer Information Science, Coleman University

IBM ECM - Systems/Solutions | VMware | EMC CCM - Systems / Solutions | Relational Databases

MS Office Suite | XML | Salesforce | AIIM IG Practitioner Certification | Product Presentations - WebEx

SQL | SaaS | IBM ECM Sales Certification