Personable self-starter and business-to-business professional seeking the challenging Customer Advocate Manager (CAM) role at Tek Experts.

  Customer support leader with a consistent, proven track of building and growing relationships with clients.

  Excellent follow up skills to proactively work toward resolving any issue the customer is experiencing.

  Experience working with personnel across departments and performing research to find solutions.

  Strong IT product education and training background, with hands-on experience assisting end users.

  Solid writing and editing skills while simultaneously navigating multiple computer screens.

  Sound judgment and poise, with experience working well independently as well as part of a team.

  Outstanding time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite and Remedy software.

Customer Technical Representative, Xerox Corp. Colorado Springs, CO Nov. 2015-Present

  Display stellar listening, verbal communication and interpersonal skills to assist customers.

  Provide telephone support to consumers in a high-volume call center environment seeking solutions to their Internet connectivity problems.

  Currently have the highest customer satisfaction rating (based on surveys) compared to fellow staff.

Home Health Aide Colorado Springs, CO 2014-2015

  Maintained patience, poise and professional while assisting the elderly, disabled or the infirmed.

  Built and grew rapport with individuals from all walks of life to gain their trust, confidence and respect.

Text Editor, Caption Colorado Colorado Springs, CO 2012-2014

  Demonstrated strong writing and editing skills of quarterly reports pertaining to corporate earnings.

  Showcased a proven ability to quickly draft and modify content using word processing software.

Systems Administrator II, Computer Sciences Corp. Falls Church, VA 2000-2011

  Promoted on two separate occasions for outstanding and consistent performance.

  Began tenure as a Technical Writer (2000-2004) before being promoted to Systems Administrator I.

  Earned a promotion to Systems Administrator II in 2007 for achieving five star performance ratings.

  Proactively identified and resolved problems customers were experiencing by working well with vendors, as well as up to 15 managers and programmers across multiple departments.

  Ensured IT systems integrated with Microsoft Active Directory, SAP and Oracle databases.

  Communicated effectively with customers via telephone, text, email, chat and instant messaging (IM).

Bachelor of Arts (BA), Anthropology, Radford University

  CPR/AED and First Aid Certified, American Red Cross

  Completed Management Foundations Training, CSC; 2009

  Completed ID s Password Manager Administration Training, Hitachi; 2008