Personable and experienced customer service professional in the healthcare industry.

  Solid background communicating effectively in person and over the telephone with patients and colleagues.

  Experience maintaining the highest level of confidentiality while collecting sensitive patient information.

  Educated patients about their insurance eligibility and benefits, including any deductibles.

  Proficient with Microsoft Office Suite as well as multiple software programs related to medical claims.

  Veteran, United States Navy (Honorable Discharge); earned Desert Storm and Shield National Defense Medal.

Diamondback Firearms Cocoa, XXXXXX Oct. 2016-Feb. 2017

Assembly Member

  Performed final assembly of firearms such as .380 and .9mm pistols.

Keltec Cocoa, XXXXXX Sept. 2014-Oct. 2016

Assembly Member

  Safely assembled 12 gauge shotguns, and .223/5.56 rixxxxxxes, .32, .380, .9mm, 22lr rixxxxxxes and pistols.

Toltec Melbourne, XXXXXX Jan. 2013-Sept. 2014

Customer Service Representative

  Assisted customers with locating in-network healthcare providers that accept Blue Cross/Blue Shield insurance.

  Provided excellent service over the telephone, including collecting and processing payments.

  Educated members about the status of a claim status, including initiating efforts to resolve issues such as following up with third parties, processing remittances or rejecting claims.

Centennial Medical Center Frisco, TX Feb. 2010-Dec. 2012

Registration Clerk, Emergency Room (ER)

  Communicated effectively with patients and healthcare colleagues in a fast-paced ER environment.

  Clearly announced hospital code-related alerts to staff and patients over the public address system.

  Gathered accurate demographic information during interviews with patients and their family members.

  Collected payments from patients and verified their health insurance, including educated patients about their insurance benefits and deductible as needed.

  Shared schedules, pre-registration and insurance authorization information related to patient care studies.

U.S. Department of Veterans Affairs (VA) San Diego, CA Nov. 1995-Feb. 2010

Data Analyst (June 2007-Feb. 2010)

  Analyzed, compiled and validated medical data systems to ensure the Executive Leadership Team could make the best decisions possible regarding performance, clinical planning, budgeting, staffing and quality assurance.

  Prepared monthly, quarterly and annual reports, detailing analysis of information.

U.S. Department of Veterans Affairs (VA) San Diego, CA (continued) Nov. 1995-Feb. 2010

Special Assistant, Risk Management, Patient Safety Department (July 2003-June 2007)

  Supported colleagues with managing cases, as well as medical staff peer review; encounter utilization review; patient care systems enhancements; quality improvement initiatives; and achieving regulatory compliance.

  Helped monitor and manage risks and liabilities to ensure the safety of patients and staff, and assisted with response to claims of clinical malpractice related to complaints made by patients.

Orthopedic Technician (Sept. 1998-June 2003)

  Assisted orthopedic physicians and surgeons with treating bone and joint injuries, and also supported Emergency Room (ER), spinal cord injury unit and inpatient Medical/Surgical ward personnel.

  Communicated effectively with patients to help in recovery, including how to use crutches, walkers, prosthetic limbs and traction equipment.

Medical Clerk, Outpatient Clinic (Nov. 1995-Aug. 1998)

  Checked in patients, including processing admission documentation and collecting financial information.

  Communicated effectively with clinical and inpatient staff regarding patient charts, documents and studies.

Associate of Science, Business (AS), San Diego City College; earned 2010

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a personable and experienced customer service professional in the healthcare industry. My solid background includes communicating effectively in person and over the telephone with patients and colleagues. I have experience maintaining the highest level of confidentiality while collecting sensitive patient information. I have also educated patients about their insurance eligibility and benefits, including any deductibles and am proficient with Microsoft Office Suite as well as multiple software programs related to medical claims.

My experience includes serving as a Customer Service Representative for Toltec. In this role, I assisted customers with locating in-network healthcare providers that accept Blue Cross/Blue Shield insurance. I provided excellent service over the telephone, including collecting and processing payments. I also educated members about the status of a claim status, including initiating efforts to resolve issues such as following up with third parties, processing remittances or rejecting claims. Previously, as a Registration Clerk in the Emergency Room (ER) at Centennial Medical Center in Frisco, TX, I clearly announced hospital code-related alerts to staff and patients over the public address system. I also gathered accurate demographic information during interviews with patients and their family members and collected payments from patients and verified their health insurance, including educating patients about their insurance benefits and deductible as needed.

After earning an Honorable Discharge from the United States Navy, my career began with the U.S. Department of Veterans Affairs (VA). I held a variety of roles, including supporting colleagues with managing cases, as well as medical staff peer review; encounter utilization review; patient care systems enhancements; quality improvement initiatives; and achieving regulatory compliance. Additionally, I communicated effectively with patients to help in recovery, including how to use crutches, walkers, prosthetic limbs and traction equipment.

As your employee, you will find me relentlessly committed to exceeding your performance objectives. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx