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- Dynamic Facilities Management & Environmental Services Leader who makes sound decisions to reflect positively on multi-site operations in alignment with a company s vision, value, and goals, and works to fulfill the mission of an organization via analysis, planning, inspection and audit, and policy implementation to drive service quality initiatives.
- Visionary, Hands-On Professional with commendable career-wide accomplishments, and who rises above challenges to manage multimillion-dollar budgets, streamline processes, improve productivity, and attain continued winning results.
- Ambitious Leader who exhibits an ability to see the big picture within evolving facility scenarios, and collaborates with key administrators and teams to provide quality-focused services and cost-efficient programs.
- Excellent Communicator who builds and sustains synergistic relationships with C-level executives, decision-makers, stakeholders, operational / healthcare / administrative professionals, customers, and the community; who excels in both autonomous and collaborative work environments; and who leads top staff by example and with integrity.
Renegotiated vendor contracts to achieve 3% savings.
Personally completed Sodexo s Gold Check in 2015 at 96%.
Increased team productivity 25% via dynamic new sales and training programs.
Generated ZERO deficiencies for 2015 s Service Improvement Agreement with CMS.
Successfully completed National Safety Audit (NSF) at 103% in 2014 and 100% in 2015.
Completed the State Patient Safety Licensing Survey (PSLS) in 2010 with ZERO deficiencies.
Reduced hospital medical waste by 30 %, and ultimately decreased disposal (operation) costs.
Noted for ZERO deficiencies in 2015 s California Department of Public Health (CDPH) C-Diff Survey.
Achieved patient satisfaction ratings of 96% via exemplary leadership of a high-volume department.
Reduced hospital-acquired infections by 15% via introduction of a solutions-focused Clean Trace Process.
Reduced 2010 s workplace injuries by 15% via development of a new safety awareness recognition program.
Completed JCAHO s inspection in 2005, 2008, 2011, 2015, and 2016 at 6 hospitals with ZERO record deficiencies.
Spearheaded and led a comprehensive safety training program for staff that included cost-effective budget recommendations for ongoing improvements to result in a safety performance reduction of 27% in workplace injuries.
Increased productivity and reduced overtime via a new workforce management standard and process improvement.
Capitalize on the opportunity to lead forward-thinking environmental services initiatives and housekeeping operational management endeavors, including recruiting, training, mentoring, and managing a top-performing staff of up to 150 while applying team-based education programs, change management, and solid coaching techniques.
Strategically steer development of an injury-free safety culture while continually promoting customer excellence and superior service delivery, proactive engagement with facility staff, and innovative consensus-building efforts.
Contribute sharp analytical skills toward administering budgets of $7+ million and handling financial accountability.
Demonstrate experience in leading all facets of key supplier management, as well as critical cost benefits analysis.
Proactively institute, monitor, and manage strategic business quality operation programs that assure that building installations and equipment are clean, in operational condition, installed safely, and consistently well maintained.
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Serve as a results-oriented member of a solutions-focused project management team overseeing valuable construction of 5 hospital research labs that were successfully completed on time and with zero budget overruns.
Drive operations growth by designing and deploying appropriate pass down channels of a comprehensive educational infection control program that enabled the entire care and services staff to reduce hospital medical waste.
Create cost-savings strategies via targeted decision-making and strong relationship-building with unions, including negotiating disputes with local Service Employee International Union (SEIU) United Healthcare Workers West that allowed the continuation of daily normal operations without interruption of services to patients.
Environmental Services Area General Manager, Northern California Region (2015 Present)
Environmental Services General Manager, Marysville, CA (2013 2015)
Environmental Services Manager, Vacaville, CA (2011 2012)
Environmental Services Supervisor, San Rafael, CA (2005 2006)
Environmental & Linen Services Manager, Sacramento, CA
Project Manager, San Ramon, CA
In-Service Meeting Facilitations
Infection Control ￨ Chemical Safety Training ￨ Safety Data Sheet
Specialized Training & Development
OSHA 10-Hour Training
Comprehensive OSHA Training ￨ Chemical Safety Training ￨ Material Safety Data Sheet ￨ OSHA Compliance
Labor Management Partnership Committee
Blood Borne Pathogens Procedures ￨ Medical Waste Management
Sexual Harassment ￨ Interest Base Problem Solving ￨ Non-Violent Crisis Intervention Leadership
Additional Certifications & Professional Training
Office of Statewide Health Planning & Development Training
International Executive Housekeepers Association Certification
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