• 10 years of experience building high performance teams and overseeing daily operations.
• Continually recognized for achieving and surpassing goals; skilled in developing and implementing innovative strategies to increase efficiency.
• Strong attention to detail with a proven track record of exceeding expectations.
• Possesses top notch communication skills, key to forming positive relationships.

• Implemented innovative scheduling processes to maximize resources and reduce expenses by 22%.
• Strategically coordinated larger delivery routes, resulting in reduced expenses by 13%.
• Utilized strong leadership abilities to increase employee satisfaction scores by 6%.

Cox Media Group Ohio, Dayton, Ohio 2012-Present

Director of Product Delivery

• Fulfill critical operations management position; focus heavily on ensuring on time distribution of print products throughout 15+ countries.
• Streamline process improvement initiatives, resulting in significant increases in quality, production times and overall efficiency.
• Leverage excellent organizational abilities to manage department budget, complete scheduling tasks and compile key data.
• Form positive relationships with clients; rapidly resolve inquiries and ensure overall satisfaction.
• Encourage employee retention by designing creative strategies to increase engagement.

Cox Media Group Ohio, Dayton, Ohio 2007-2012

Director of Customer Service/Distribution

• Assumed key leadership position, overseeing daily operations of 25 Customer Service Care Agents and 28 Telemarketing Agents.
• Strategically allocated and administered combined $46M in revenue and expense budgets to maximize use of resources, control costs and optimize profits.
• Monitored individual performance and provided guidance to ensure expectations were met.
• Directly oversaw 35 District Managers responsible for managing 950+ independent contractors.
• Optimized efficiency by ensuring resources were properly aligned.
• Duties included generating detailed reports, resolving inquiries and maintaining open lines of communication with upper level management.
• Utilized strong negotiation skills to ensure favorable terms throughout contracts and agreements.

Associate of Arts in Business, University of Phoenix, Dayton, Ohio; 2010

Zenger Miller Frontline Leadership Class and Fundamental of Leadership

Executive Leadership Class

Diversity Boot Camp

Civil Treatment for Leaders

Goodwill Easter Seal of the Miami Valley Board Member; 2008-2014