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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Profile of Qualifications


  • 10 years of experience building high performance teams and overseeing daily operations.
  • Continually recognized for achieving and surpassing goals; skilled in developing and implementing innovative strategies to increase efficiency.
  • Strong attention to detail with a proven track record of exceeding expectations.
  • Possesses top notch communication skills, key to forming positive relationships.


Key Areas of Expertise


  • Implemented innovative scheduling processes to maximize resources and reduce expenses by 22%.
  • Strategically coordinated larger delivery routes, resulting in reduced expenses by 13%.
  • Utilized strong leadership abilities to increase employee satisfaction scores by 6%.


Professional Synopsis


Cox Media Group Ohio, Dayton, Ohio 2012-Present

Director of Product Delivery

  • Fulfill critical operations management position; focus heavily on ensuring on time distribution of print products throughout 15+ countries.
  • Streamline process improvement initiatives, resulting in significant increases in quality, production times and overall efficiency.
  • Leverage excellent organizational abilities to manage department budget, complete scheduling tasks and compile key data.
  • Form positive relationships with clients; rapidly resolve inquiries and ensure overall satisfaction.
  • Encourage employee retention by designing creative strategies to increase engagement.


Cox Media Group Ohio, Dayton, Ohio 2007-2012

Director of Customer Service/Distribution

  • Assumed key leadership position, overseeing daily operations of 25 Customer Service Care Agents and 28 Telemarketing Agents.
  • Strategically allocated and administered combined $46M in revenue and expense budgets to maximize use of resources, control costs and optimize profits.
  • Monitored individual performance and provided guidance to ensure expectations were met.
  • Directly oversaw 35 District Managers responsible for managing 950+ independent contractors.
  • Optimized efficiency by ensuring resources were properly aligned.
  • Duties included generating detailed reports, resolving inquiries and maintaining open lines of communication with upper level management.
  • Utilized strong negotiation skills to ensure favorable terms throughout contracts and agreements.


Education & Professional Development


Associate of Arts in Business, University of Phoenix, Dayton, Ohio; 2010

Zenger Miller Frontline Leadership Class and Fundamental of Leadership

Executive Leadership Class

Diversity Boot Camp

Civil Treatment for Leaders

Goodwill Easter Seal of the Miami Valley Board Member; 2008-2014

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