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Career Summary

Driven and focused healthcare professional with 10 years of progressive experience. Excels as both a team member and independent contributor to achieve or surpass organizational goals. Demonstrated drive supervise and manage others to surpass all set expectations. Personable with a customer-focused demeanor and strong work ethic. Currently seeking a role that will allow for leverage of diverse skills, as well as offer opportunities for continued career progression and professional development.


Core Competencies

Healthcare Acumen | Communication | Interpersonal Skills | Time Management | Attention to Detail | Quality Assurance

Leadership | Technical Expertise | Decision Making | Confidentiality | Organization | Administrative Support | Billing

Insurance | Accounts Receivable/Payable | Accountability | Efficiency | Windows OS | Microsoft Office


Professional Experience

Raleigh Radiology ~ Scheduler, 2014-Present

         Enter orders and exams in need of scheduling

         Confirm authorizations for MRI and CT scans

         Review insurance benefits with patients prior to their respective exams to ensure all information is updated and accurate

         Call patients that made cancellations to reschedule exams; also make confirmation calls for all MRI appointments as needed


Woman Care of Raleigh ~ Billing Supervisor, 2011-2014

         Entered all charges into online system and confirmed that all the CPT codes were documented correctly by doctors

         Processed insurance claims for primary, secondary and tertiary insurance provider; also led all billing efforts and followed up with collections agencies as needed in an effort to secure unpaid debts

         Followed up on denials or unpaid balances to benefit both insurance companies and patients; also managed all Accounts Receivable functions and posted all payments from patients and auto deposit/paper EOBs

         Scheduled appointments and verified whether prior authorization was needed for mammograms, ultrasounds, MRIs and bone density test processes

         Called in prescriptions to local pharmacies for patients per doctor s orders


Vardy Chiropractic and Wellness Clinics ~ Office Manager, 2005-2011

         Directed administrative functions for two clinic locations

         Posted all payments from patients and auto deposit/paper EOBs

         Process all insurance claims and balanced reports at the close of each month

         Made adjustments and followed up to secure more information as needed

         Balanced, ordered, entered and controlled all inventory to ensure proper order supply processes and prevent overspending

         Called for MRI pre-authorizations

         Hired and trained all new staff and developed productive, effective workflows to ensure smooth operations and proper coverage

         Attended all health fairs and maintained all marketing materials used during these events

         Fielded all personal injury and Worker s Compensation files; followed up with liable insurance companies and/or Lawyers

         Worked in a Compliance Officer role; held quarterly meetings, reviewed staff audits and discussed pertinent new regulations



Bachelor s Degree, Business Management, East Carolina University (ongoing)

Associates of Arts, Wake Technical Community College 2016

Diploma, Medical Systems Administration, ECPI College


Professional Affiliations

Former Treasurer, ECPI Medical Club

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