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Career Summary
Driven and focused healthcare professional with 10 years of progressive experience. Excels as both a team member and independent contributor to achieve or surpass organizational goals. Demonstrated drive supervise and manage others to surpass all set expectations. Personable with a customer-focused demeanor and strong work ethic. Currently seeking a role that will allow for leverage of diverse skills, as well as offer opportunities for continued career progression and professional development.
Core Competencies
Healthcare Acumen | Communication | Interpersonal Skills | Time Management | Attention to Detail | Quality Assurance
Leadership | Technical Expertise | Decision Making | Confidentiality | Organization | Administrative Support | Billing
Insurance | Accounts Receivable/Payable | Accountability | Efficiency | Windows OS | Microsoft Office
Professional Experience
Raleigh Radiology ~ Scheduler, 2014-Present
Enter orders and exams in need of scheduling
Confirm authorizations for MRI and CT scans
Review insurance benefits with patients prior to their respective exams to ensure all information is updated and accurate
Call patients that made cancellations to reschedule exams; also make confirmation calls for all MRI appointments as needed
Woman Care of Raleigh ~ Billing Supervisor, 2011-2014
Entered all charges into online system and confirmed that all the CPT codes were documented correctly by doctors
Processed insurance claims for primary, secondary and tertiary insurance provider; also led all billing efforts and followed up with collections agencies as needed in an effort to secure unpaid debts
Followed up on denials or unpaid balances to benefit both insurance companies and patients; also managed all Accounts Receivable functions and posted all payments from patients and auto deposit/paper EOBs
Scheduled appointments and verified whether prior authorization was needed for mammograms, ultrasounds, MRIs and bone density test processes
Called in prescriptions to local pharmacies for patients per doctor s orders
Vardy Chiropractic and Wellness Clinics ~ Office Manager, 2005-2011
Directed administrative functions for two clinic locations
Posted all payments from patients and auto deposit/paper EOBs
Process all insurance claims and balanced reports at the close of each month
Made adjustments and followed up to secure more information as needed
Balanced, ordered, entered and controlled all inventory to ensure proper order supply processes and prevent overspending
Called for MRI pre-authorizations
Hired and trained all new staff and developed productive, effective workflows to ensure smooth operations and proper coverage
Attended all health fairs and maintained all marketing materials used during these events
Fielded all personal injury and Worker s Compensation files; followed up with liable insurance companies and/or Lawyers
Worked in a Compliance Officer role; held quarterly meetings, reviewed staff audits and discussed pertinent new regulations
Education
Bachelor s Degree, Business Management, East Carolina University (ongoing)
Associates of Arts, Wake Technical Community College 2016
Diploma, Medical Systems Administration, ECPI College
Professional Affiliations
Former Treasurer, ECPI Medical Club
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