Yyyyyy x. yyyyyy

6508 Garland Street, Fort Myers, FL 33966 ● (xxx-xxx-xxxx ● abc@xyz.com

Operations Leadership ~ Staffing ~ Training ~ Team Leadership

Financial Management ~ Marketing ~ Project Coordination ~ Cost Control

         Bilingual (English / Spanish); adept at connecting with, training, empowering, and directing people from diverse cultures and backgrounds.

         Experienced in human resources functional areas which include staffing, training, payroll, conflict resolution, safety, team-building, and personnel file management.

         Well-versed in hospitality, real estate, and property management industries including contract/lease administration, guest/tenant relations, maintenance, and repairs.

         Able to engage and motivate personnel to achieve optimum levels of productivity.

         Proactively evaluate existing systems and procedures to uncover inefficiencies, and swiftly implement solutions which streamline operations.

         Able to create spreadsheets and reports to track and organize vital business information.

         Continually identify and capitalize on cost improvement and revenue generation opportunities.

         Energetic and highly collaborative; able to drive unified efforts across all departments.

Royal Shell Vacations, Naples, FL, 2013 to Present

Housekeeping and Maintenance Manager

         Spearhead department comprising 11 employees with full accountability for staff hiring and training, payroll administration, delegating assignments, guest satisfaction, cost control, inventory replenishment, and supplier relations.

         Oversee 509 vacation rental and 475 seasonal rental properties spanning Naples, Bonita Springs, Bonita Beach, Estero, Fort Myers, Fort Myers Beach, Cape Coral, and Bonita Beach and Tennis.

         Foster and maintain cooperative relationships with up to 30 sub-contracting vendor companies to facilitate timely and cost-effective maintenance and repairs.

         Review and submit invoices from sub-contracting vendors to accounting, and ensure timely reimbursement.

Lighthouse Resort Inn, Fort Myers Beach, FL, 2009 to 2013

Housekeeping Manager

         Governed full-scope department operations staffed by 10 housekeepers charged with maintaining 79 rooms.

         Trained, evaluated, coached, directed, and motivated employees, assigned rooms to housekeeping staff, and conducted comprehensive and regular hotel and room inspections.

         Processed check-ins and check-outs, inputted room reservations and cancellations, completed regular reports, ad promptly responded to guest inquiries and complaints to ensure 100% satisfaction.

Continued ►

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Roman Golden Realty Corp., Naples, FL, 2005 to 2007

Real Estate Broker of Record

         Systematically pre-qualified clients to match listings with budget parameters, and proficiently managed client relationships throughout life cycle.

         Established and continually expanded strong referral base by providing diligent client follow-up and exceptional customer service, and actively promoting company throughout community.

         Trained, mentored, and coached high-performing sales associates.

ADJ Mortgage Corp., Naples, FL, 2004 to 2007

Head Mortgage Broker / Senior Loan Processor

         Originated and administered mortgage loans throughout life cycle while proactively marketing company to drive ongoing business development.

         Joined forces with title companies to ensure rigorous adherence to rules and requirements for insurance, inspections, and appraisals.

         Trained, supported, guided, and instructed mortgage brokers in use of Calyx mortgage software.

         Standardized administrative process of pre-qualifying clients through to final file close-out.

         Accurately handled tasks associated with accounts receivable and accounts payable.

Golden Coral Investments, 2004 to 2007

Property Manager / Executive Assistant to CEO

         Held full accountability for 30 properties encompassing single family homes, duplexes, and triplexes.

         Screened and evaluated potential new tenants, drafted leasing contracts, cultivated solid tenant relationships, and completed detailed inspections prior to and following rental term agreement.

         Collected rent payments, managed deposits, and efficiently processed accounts receivable and payable.

         Scheduled, coordinated, supervised, and verified all maintenance and repairs across all properties.

AAS, Fashion Marketing and Management, Berkeley College, White Plains, NY

Real Estate Broker License

CAM (Community Association Manager)

Notary Public

Microsoft Office (Word, Excel), QuickBooks, Calyx Point, Virtual Resort, RNS

Yyyyyy x. yyyyyy

6508 Garland Street, Fort Myers, FL 33966 ● (xxx-xxx-xxxx ● abc@xyz.com

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear __________________:

Please accept this letter and accompanying resume in application for the (INSERT JOB TITLE / POSITION) opportunity that is currently available with (INSERT NAME OF COMPANY). In advance, thank you for your time and consideration.

As indicated in the accompanying resume, I bring to you significant operations leadership experience, outstanding expertise in directing and coordinating facility maintenance, and proven performance in property management, accounting, payroll, and human resources administration. My strong customer service skills and solid business acumen will certainly enable me to effectively transition into your company and produce positive results. To complement these qualifications, I offer a strong blend of supervisory, communication, business development, and organizational skills which are essential as a (INSERT JOB TITLE / POSITION).

As a proactive contributor to your organization, you will find me to be a highly motivated and autonomous management professional committed to supporting you in achieving your objectives through exemplary initiative and dedication. I am confident that I could be an asset to (INSERT NAME OF ORGANIZATION), and encourage you to call me at the number listed above.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

6508 Garland Street, Fort Myers, FL 33966 ● (xxx-xxx-xxxx ● abc@xyz.com

(INSERT DATE)

(INTERVIEWER S NAME)

(TITLE)

(COMPANY NAME)

(ADDRESS)

(CITY/STATE/ZIP CODE)

Dear _______________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the (INSERT TARGET POSITION) position currently available with (INSERT COMPANY NAME). Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me to be an integral participant in achieving your goals.

As discussed, I am highly accomplished professional and results-driven leader eager to launch a successful career as a dedicated member of your management team. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.

Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.

Sincerely,

Yyyyyy x. yyyyyy