Administrative Support Professional, with exceptional Organizational, Strategic

Thinking and Interfacing capabilities, seeking challenging

Executive Secretary or Administrative Assistant assignment

Project Management ~ Duties Prioritization ~ Management Interaction ~ Critical Thinking ~ Database Management ~ Oral/Written Communication ~ Team Interaction ~ Decision-Making ~ Interpersonal Working Relationship Development ~ Success in Demanding Environments ~ Confidentiality Maintenance

Microsoft Word/Excel/PowerPoint

  Over 12 years of experience gained in providing outstanding administrative support and assistance to management personnel in performing broad array of tasks including overseeing budgets, performing new hire orientation, data management and development of crucial monthly and quarterly reports

  Exceptionally knowledgeable in such pivotal areas as patient and facility safety, risk assessment, general liabilities, patient complaints, attorney liens and lawsuits and served as internal resource for information on inquiries from physicians/staff personnel concerning patient care issues vis- -vis medical/legal requirements

  Particular expertise in meeting multiple, diverse responsibilities including assuring accuracy of uploaded data and remediating errors, employing multiple software applications to develop needed reports, skillfully utilizing capabilities in working with Internet, proficiently conducting written as well as oral communication and continually demonstrating excellence in developing strong, interpersonal working relationships

  Expertise in collaborating with claims administrators in providing investigation/management of issues as well as skillful negotiation and settlement of claims; demonstrated capabilities in maintaining composure and focus on issues at hand during times of high stress and intense activities

Advocate Illinois Masonic Medical Center, Chicago, IL 2004 2014

Coordinator of Risk Management (2011-2014)

         Effectively performed broad array of administrative duties supporting Director of Risk Management as well as staff personnel; authored correspondence, oversaw scheduling/coordinating of various meetings, responded to incoming telephone inquiries, managed document filing and distributed mail.

         Successfully managed departmental budget to assure meeting/exceeding goals and assured accurate and rapid uploading/retrieval of data, identifying any irregularities/mistakes and correcting in a timely manner.

Continued

         Led Risk Management Program presentations for new Associates and steered comprehensive training for new Residents regarding patient safety reporting system; was considered go to internal resource for physicians/nurses in gaining information concerning medical/legal aspects of patient care.

         Developed in-depth expertise in providing comprehensive oversight of multiple claims activities, including review/investigation of patient safety events, general liabilities, patient complaints, attorney liens and lawsuits; skillfully utilized loss run report to assure timely/accurate claims reporting and authored Patient Safety Event Report for monthly and quarterly presentation to departmental leadership team.

         Collaborated with Advocate Medical Group (AMG) Risk Management employees and claims administrators from the Medical Group in coordinating claims investigations/reporting for AMG physicians or clinicians covered by self-insured Trust at hospital.

         Also participated with legal counsel and claims administrator during claims investigations and in negotiating/settling claims for management approval.

         Consistently provided exceptional composure and calm responses during chaotic and difficult situations while assuring confidentiality under all circumstances.

Student Coordinator (2008-2011)

         In this assignment providing administrative assistance to the Chairman of Internal Medicine, the Director of Student Teaching and respective staffs, was tasked with assorted duties/responsibilities including serving as resource for internal/external clients, coordinating meetings and managing schedules/calendars for Director and medical students, developing multiple reports, authoring correspondence, filing various documents, responding to telephone inquiries and sorting incoming mail.

         Also proficiently managed all data entry/database oversight to ensure accurate and timely handling of all billing-related activities.

         Acknowledgement of subject matter and departmental knowledge resulted in being selected to conduct medical student program orientation as well as manage multiple lectures/events for medical students.

Secretary III (2004-2008)

         Served Vice President of Human Resources/staff with excellent administrative support; considered as resource for internal/external clients, set-up/coordinated various meetings, developed correspondence, responded to incoming telephone calls, sorted mail and filed documents/reports.

         Proficiently managed broad array of projects, calendars and reports and continually demonstrated strengths in remaining calm and controlled while efficiently performing work assignments; continually stressed importance of maintenance of confidentiality in all areas.

Robert Morris University

Associate of Business Administration Studies; in progress

Computer Systems Institute

Project Management ~ Desktop Publishing