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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


         Over 15 years of strong leadership, sales and inventory experience within fast paced, medical environments.

         Proven track record of steering account management processes for accounts valuing $55M+.

         Dynamic interpersonal communication skills, key to rapidly establishing rapport and cultivating lasting client relationships.


Key Areas of Expertise



   Client Relationship Management

   Account Management

   Customer Service

   Quality Control

   SAP, CRM, Baxter & AIMs

   Team Building

   Inventory Control

   MS Office Suite


Professional Synopsis


Cardinal Health MPS Division, Radcliff, KY 2004-Present

SR Customer Service Specialist 2

         Demonstrate strong interpersonal and organizational abilities while promoting quality control throughout medical supply management.

         Utilize various tools, including SAP, CRM and AIMs, to successfully process orders.

         Collaborate extensively with various business units to optimize operational efficiency throughout all shipping operations, focusing heavily on accurate pricing, contract management, report generation and issue resolution.

         Strategically identify issues and develop individualized solutions to promote customer satisfaction.


Returns Associate, LaVergne, TN 2000-2004

         Chief responsibilities included oversight of returns for five divisions; Valuelink, ambulatory, Baxter, Renal and Base Business.

         Leveraged strong interpersonal communication skills and product knowledge to successfully resolve inquiries, provide top notch service and foster positive relationships.

         Streamlined process improvement initiatives, resulting in an increase from #27 ranking to #7 ranking within a 12-month period.

         Gained valuable exposure to multiple systems, including SAP, DJIT, AIMS and Baxter, to complete day to day operations.


Bergen Brunswig Medical, LaVergne, TN 1997-2000

Returns Clerk

         Obtained valuable exposure to best organizational and inventory control processes, with responsibilities including return processing, training/development and ensuring quality throughout all operations.

Education & Professional Development


Master in Marketing and Sales; In Progress

Bachelor of Arts in Communication and Sales, University of Phoenix; 2015

Six Sigma White, Yellow and Green Belts

Two Time EPIC Award Recipient

CRM, SAP and Baxter Training

Excel Training

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