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Profile of Qualifications
Over 15 years of strong leadership, sales and inventory experience within fast paced, medical environments.
Proven track record of steering account management processes for accounts valuing $55M+.
Dynamic interpersonal communication skills, key to rapidly establishing rapport and cultivating lasting client relationships.
Key Areas of Expertise
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Leadership Client Relationship Management Account Management |
Customer Service Quality Control SAP, CRM, Baxter & AIMs |
Team Building Inventory Control MS Office Suite
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Professional Synopsis
Cardinal Health MPS Division, Radcliff, KY 2004-Present
SR Customer Service Specialist 2
Demonstrate strong interpersonal and organizational abilities while promoting quality control throughout medical supply management.
Utilize various tools, including SAP, CRM and AIMs, to successfully process orders.
Collaborate extensively with various business units to optimize operational efficiency throughout all shipping operations, focusing heavily on accurate pricing, contract management, report generation and issue resolution.
Strategically identify issues and develop individualized solutions to promote customer satisfaction.
Returns Associate, LaVergne, TN 2000-2004
Chief responsibilities included oversight of returns for five divisions; Valuelink, ambulatory, Baxter, Renal and Base Business.
Leveraged strong interpersonal communication skills and product knowledge to successfully resolve inquiries, provide top notch service and foster positive relationships.
Streamlined process improvement initiatives, resulting in an increase from #27 ranking to #7 ranking within a 12-month period.
Gained valuable exposure to multiple systems, including SAP, DJIT, AIMS and Baxter, to complete day to day operations.
Bergen Brunswig Medical, LaVergne, TN 1997-2000
Returns Clerk
Obtained valuable exposure to best organizational and inventory control processes, with responsibilities including return processing, training/development and ensuring quality throughout all operations.
Education & Professional Development
Master in Marketing and Sales; In Progress
Bachelor of Arts in Communication and Sales, University of Phoenix; 2015
Six Sigma White, Yellow and Green Belts
Two Time EPIC Award Recipient
CRM, SAP and Baxter Training
Excel Training
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