- 36 Woodland Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Project/Operations Management

Qualifications Profile

    Self-assured, dynamic, and results-driven IT professional with more than 18 years providing high-performance project management, customer service, IT systems administration, and technical support in the US Army.

-    Proven dedication to process efficiencies in IT project management and systems administration that enabled the organization to achieve cost advantages in completing missions and objectives.

-    Detail-oriented, analytical and methodical with critical thinking to develop and execute proven strategies in maximizing computing recourses that generated up to $2.5M in savings from properly planned and sourced hardware upgrades, recomissioning of inoperable servers and network infrastructures damaged by calamities, and improving overall system performance and uptimes from 65% to 95%.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Business Operations Management

    Strategic IT Planning & Execution

    Data Center Management

    Disaster Recovery Administration

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

Full Cycle Project Management

    Concurrent IT Project Management

    Systems/Business Needs Analysis

    Project Budget Management

    Systems Development & Prototyping

    Systems Install & Divestment

    Systems Configuration, Conversion, Migration & Integration

    Stress & User Acceptance Testing

Administration

    IT Contract Administration

    Policies & Regulatory Compliance

    Staff Supervision & Training

Technical

    Apps: DVTEL 6.0.0.123, DVTEL Latitude (Admin pack) 6.0, SafeNet VPN 1.2.1, IBM Maximo 6.2.4, IBM WebSphere Application Server 6.0.2.35, Actuate iServer 8.5, MRO/IBM Maximo 5.2, IBM WebSphere Application Server 4.0, Actuate iServer 7, MRO Maximo 4.1.1., PSDI Maximo 4.0, Bentley - Microstations, Symantec cloud - Cloud Agent 3.00.01.2705 - Endpoint Protection NIS-22.6.4.5, MacAfee SaaS Cloud 6.00, Means CostWorks, Thermal Dynamics Ground Loop, TraceLoad 700, ArcGIS, XXXXXXDEP Radius, Varian - Laboratoryware, Dionex Chromatography, HP Chemware, MTECH, Lucent VitalQIP 6.1, Quest Toad for Oracle

    OS: MS Windows (2000 Pro, XP, Vista, 7/8/10), Windows Server 2003/2008 Enterprise Edition, & CentOS 2.6.9

    DBMS/ERP: Oracle 9.7.2, Oracle SQL Developer 1.0.0.15, & MS SQL 2005/2008 R2 SP2

    Network/Virtualization Tools: LAN, WAN, MAN, TCP/IP, WINS, DNS, DHCP, VLAN, VPN, VMware

    Design Tools: AutoCAD

    Hardware: IBM Xseries 3650, Dell PowerEdge 2950/2650/ 6450 with Dell Power Vault 2205, Dell Optiplex GX620/GX755, Dell Latitude D830, Epson Stylist 9800 & 10000 Plotters, HP Deigxxxxxxet 500 & 800 Plotters, OCE TSD600 Plotter, OCE TSD600 Large Format Scanner, Foundry/Cisco switches, 3COM hubs & switches, & Transition Networks media converters

Professional Experience

    Provide all-encompassing Information Systems & Technology support to the Fort Xxxxxx Economic Revitalization community mission, managing end-to-end project lifecycle and consistently meeting or exceeding project benchmarks.

    Responsible for the administration/management of the DEVTEL/SafeNet Security, Surveillance and Card Access infrastructure, application systems network, granting full access level rights to all Security, Surveillance and Card Access applications and functions.

Achievement to date:

    Restored and recommissioned 2 abandoned IBM application servers rendered inoperable by Super Storm Sandy, performing detailed and labor-intensive restoration of the Maximo/Oracle database and WebSphere application involving reconstructing a RAID 5 disk array configuration

    Provided comprehensive IT support to the Economic Revitalization community of 58 users, administering the network, application, and desktop support for a recently relocated army bass, and implement mission critical projects that met the community's IT needs.

- 36 Woodland Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Achievements:

    Developed solutions to resolve complex compatibility issues between contractor and DOD systems and technologies, executing a practical IT plan across disparate hardware, OS s, and a mixed of Cisco and foundry routers and switches

    Revived a non-functioning Oracle database abandoned by the DoD upon the closure of Fort Xxxxxx, reorganizing the database, resolving hardware issues, and recovering important historical data that enabled the DoD to perform asset management, asset tracking, and other management functions.

    Developed a network leveraging existing infrastructure and network appliances, collaborating with the IT Department of the US Army to lead a full-cycle project management for a 4-month multimillion dollar plan that commissioned a network for the DOD, Fort Xxxxxx Economic Revitalization Authority (FMERA), and the Xxxxxx State Police on time and under budget.

    Rebuilt a network infrastructure and data center devastated by Super Storm Sandy within a 10-week timeline, executing a comprehensive project plan that salvaged or replaced server components, fiber cabling, and reprogrammed switching equipment, relocating the data center to a safer, more secure area of the base, and partnering with 3^rd party IT vendors to recover hard drives, rebuilt disc arrays, and restore important historical data.

    Managed, developed, and customized mission-critical IT systems and networks that maximized productivity for key management personnel, supporting 250 end-users, while ensuring compliance with quality standards, project specifications, and DoD requirements.

Achievements:

Managed end-to-end project lifecycle, leading technical teams and maintaining open communication with all stakeholders that successfully completed the following projects:

    Commissioned a localized Data Center for the U.S. Army Garrison Fort Xxxxxx, executing project strategies that revitalized legacy systems, and centralized disparate network applications that improved administration efficiencies, reduced operating costs, and drove systems availability from 65% to 95%.

    Served as IT Project Manager implementing system upgrades, bringing an existing Maximo 5.2 Work Management System to Maximo 6.2, upgrading Oracle 9i to Oracle 10g, and deploying state-of-the-art IT solutions that generated $2.5M savings for the U.S. Army Garrison Fort Xxxxxx

    Developed and implemented a Strategic IT roadmap, collaborating with the Department of Public Works in customizing the roadmap to address expected functional requirements and meet cost targets.

    Developed a 4.5 TB network using low-cost solutions that decongested bandwidth traffic and boosted network performance, enabling users to quickly access, share, and modify engineering, GIS, and environmental files previously too large to transmit over the old network, improving upload/download times from 10mps to 100mps.

    Upgraded ad restructured the environmental lab network to meet an executive mandate to use Vista or XP from Windows 2000, collaborating with the Director to develop a VLAN solutions adhering to security standards while achieving 100% functionality and generating multimillion-dollar savings by eliminating the need for equipment upgrades.

Education & Credentials

Business Administration and Management, FLORIDA ATLANTIC UNIVERSITY

Business Administration, NORTHERN ARIZONA UNIVERSITY

Professional Development & Certification

    Certificate in Project Management, Rutgers University, Camden, XXXXXX (2010)

Certificate in Quality Management, Rutgers University, Camden, XXXXXX (2010)

Certificate in IP System 3 Primavera, Rutgers University, Camden, XXXXXX (2010)

Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional (MCP)

Advanced MCSE Courses, Computer Networking Technologies, Old Bridge, XXXXXX

Certified Computer Programmer, Computer Processing Institute, Paramus, XXXXXX

Awards & Recognition

    Earned several achievement and performance recognition awards for delivering exceptional results, US Army/DoD.