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Yyyyyy x. yyyyyy
1907 N Deerpark Dr. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within the retail banking industry. Experienced in leading cross-functional teams, implementing streamlined operating procedures focused on improving productivity, and leading large-scale projects. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, vendors, clients, and members of management.
Key Competencies
|
Financial Management Strategy Development Operations Management Coaching/Training |
Staff Management Budget Management Customer Service Retail Banking Industry |
Team Leadership Financial Analysis Complex Problem Solving Process Improvement |
Professional Experience
Industrial/Commercial Bank of China, Alhambra, CA January 1989-September 2016
Branch Officer
Directed day to day operations within a fast-paced retail banking environment with a focus on increasing productivity, efficiency, and organizational revenue
Supervise a team of staff members which required providing individualized coaching/guidance in addition handing employee relations issues
Utilized superior communication and interpersonal abilities in order to diffuse escalated customer service issues, developed streamlined operating procedures, and ensured compliance regulations were followed
Monitored financial operations such as cash ordering/shipments, ATM balancing, and cash discrepancy investigations
Maintained a positive relationship with members of the community, performed customer call backs, and generated daily reports
Additional Professional Experience
Customer Service Representative, Bank of America
Education
Some College Coursework, Cypress College, California
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