Medical Office Support ￨ Business / Administrative Assistance ￨ Billing Processes ￨ Financial Management

Appointment Scheduling ￨ Patient Comfort Management ￨ Vaccine Administration ￨ Injection Administration

Patient / Client Relations ￨ Key Records Management ￨ Physician Support ￨ Admission / Discharge Processes

Patient Reception ￨ Lab Test Administration / Analysis ￨ Vital Signs Tracking ￨ Treatment Room Sanitation

Patient-Focused Healthcare Professional eager to offer broad scope of experience, as well as skills gained from current B.S. in Technology Management (Healthcare Minor) studies, toward optimizing your practice s success. Ambitious Self-Starter who applies a quick-learning nature to succeed within a fast-paced medical office, and who prioritizes and completes tasks in deadline-driven situations. Excellent Communicator who proactively interfaces among managers, patients, and families; who excels in both autonomous and collaborative environments; and who leads peers by example and with integrity while maintaining patient confidentiality.

Bachelor of Science in Technical Management (Healthcare Minor Projected 2017) DeVry University

Associate of Science Degree (2014) Lonestar College

Registered Dental Assistant (2015) Lonestar College

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Recall / Recare System

Types 40+ WPM ￨ Able to Quickly Learn and Master Required New Software

         Spearheaded seamless dental office administrative initiatives, including scheduling patient appointments, maintaining high-volume patient records, and building and sustaining mutually beneficial patient relations.

         Expertly handled accounts receivable, along with preparing financial treatment plans and presenting plan options to patients, as well as coordinating payment schedules with patients in alignment with care goals.

         Served as a synergistic patient advocate by promptly responding to and resolving critical patient concerns.

         Coordinated key supporting materials for claims forms (i.e. radiographs, written narratives) for insurance.

         Ensured efficient dental practices by assisting in treatment room efforts, as well as following up with patients.

         Utilize diverse medical office support proficiencies to conduct and / or assist with lab tests, including filing reports and completing forms, as well as administering vaccines / injections; collecting samples (i.e. running blood work, analyzing results); and tracking, recording, and / or monitoring vital signs of patients.

         Optimize administrative success by handling wide-ranging business support functions, including all appointment setting, payment processing / billing, multiple files / data management, and client relations.

         Deliver high-quality services at all times, including performing or preparing basic veterinary procedures, educating clients about preventative care and hospital services, and maintaining a clean treatment area.

         Apply technical skills in compliance with NAVTA guidelines, and mentor other hospital paraprofessionals.

         Exhibited dynamic communication and interpersonal relations talents toward developing strong customer relations for repeat business while providing prompt animal check-ins / outs and responding to concerns.

         Maximized business efficiency by managing multi-line telephone operations and cash handling processes.

         Ensured a positive and encouraging environment for animals within the facility by participating in dog walking and playtimes, as well as efficiently cleaning all kennels and supplying fresh food as required.

         Bonded with animals (i.e. cats and dogs) within individual or group situations by performing nurturing activities for hotel occupants, along with bathing dogs, trimming nails, and / or administering medications.